{
  "ucid": "21112178842871091",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:15:10",
  "end_time": "2026-09-03 15:16:11",
  "duration_sec": 61,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA72a5bd6db1b96e75cfe3255400af28d7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1047,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842871091__DIA72a5bd6db1b96e75cfe3255400af28d7.mp3",
  "audio_bytes": 123120,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 41.04,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello?   (हॅलो?)\n[2s] CUSTOMER: Yes, speak.   (हा, बोला.)\n[3s] AGENT: Uh, hello sir, I am Aditya Pandey speaking from JSW One.   (अ, नमस्कार साहेब, मी आदित्य पांडे बोलतोय JSW One नी.)\n[6s] CUSTOMER: Yes, speak.   (हा, बोला.)\n[6s] AGENT: Sir, you had registered on our platform, you were as Mistry, right? Mistry Engineering?   (साहेब, तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केले होते, तुम्ही मिस्त्री म्हणून होतं ना? मिस्त्री इंजिनिअरिंग?)\n[10s] AGENT: So, uh, sir, you had registered on our platform, I had called regarding that.   (सो, अ, काय साहेब, तुम्ही जे रजिस्टर होतं ना आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता.)\n[12s] AGENT: Was there any requirement, sir, in MS sheet?   (काही रिक्वायरमेंट होती का साहेब MS sheet मध्ये?)\n[14s] CUSTOMER: No, nothing.   (नाही, काही नाही.)\n[15s] AGENT: Not right now?   (आता सध्या तरी नाही आहे का?)\n[16s] CUSTOMER: No, not right now.   (नाही, आता तरी नाही.)\n[18s] AGENT: Okay sir, if there is any requirement in the future, you can send it to me on your WhatsApp.   (ठीक आहे साहेब, फ्युचरमध्ये काही रिक्वायरमेंट असेल तर तुम्ही मला पाठवू शकता तुमच्या WhatsApp वर.)\n[21s] CUSTOMER: Okay.\n[21s] AGENT: Okay, alright sir.   (Okay, ठीक आहे साहेब.)\n[22s] CUSTOMER: [inaudible]",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: There is some background noise, and a faint utterance at the end which is difficult to decipher.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (7% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You skipped all discovery and went straight to asking for a requirement. To build a relationship and create future opportunities, you must follow the pitch structure to understand the customer's business, even if they have no immediate need.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a new registrant from 'Mistry Engineering'. After a brief introduction, the agent immediately asked if there was a requirement for MS sheets. The customer stated they had no current need. The call ended with the agent suggesting the customer could send future requirements via WhatsApp, without scheduling a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"hello sir, I am Aditya Pandey speaking from JSW One. Sir, you had registered on our platform, you were as Mistry, right?\", \"comment\": \"because the agent provided a warm opening, stated his name and company, and referenced the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"you were as Mistry, right? Mistry Engineering?\", \"comment\": \"because only 1 of the 4 required basic profile questions (company name) was attempted.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"because no discovery questions were asked; the agent skipped this step entirely.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"because the agent did not explain the platform's benefits or features.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if there is any requirement in the future, you can send it to me on your WhatsApp.\", \"comment\": \"because when the customer had no current requirement, the agent did not schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"because the call did not end with one of the three required outcomes (quote, specific callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped all discovery and went straight to asking for a requirement. To build a relationship and create future opportunities, you must follow the pitch structure to understand the customer's business, even if they have no immediate need.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a new registrant from 'Mistry Engineering'. After a brief introduction, the agent immediately asked if there was a requirement for MS sheets. The customer stated they had no current need. The call ended with the agent suggesting the customer could send future requirements via WhatsApp, without scheduling a specific follow-up.\"}",
  "error": null,
  "latency_ms": 28699,
  "input_tokens": 3031,
  "output_tokens": 751,
  "created_at": "2026-09-25 11:39:39",
  "sentiment": "positive",
  "sentiment_score": 0.225,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.715,
  "agent_talk_sec": 14.8,
  "customer_talk_sec": 5.9,
  "dead_air_sec": 40.3,
  "longest_monologue_sec": 7.3,
  "agent_wpm": 295.9,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 7,
  "discovery_qs": 5,
  "words_agent": 73,
  "words_customer": 13,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842871091",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.31,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178842871091",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 1.9,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178842871091",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.08,
      "end_s": 2.6,
      "text_en": "Yes, speak.",
      "text_native": "हा, बोला."
    },
    {
      "ucid": "21112178842871091",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.1,
      "end_s": 5.28,
      "text_en": "Uh, hello sir, I am Aditya Pandey speaking from JSW One.",
      "text_native": "अ, नमस्कार साहेब, मी आदित्य पांडे बोलतोय JSW One नी."
    },
    {
      "ucid": "21112178842871091",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.56,
      "end_s": 6.04,
      "text_en": "Yes, speak.",
      "text_native": "हा, बोला."
    },
    {
      "ucid": "21112178842871091",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.3,
      "end_s": 9.5,
      "text_en": "Sir, you had registered on our platform, you were as Mistry, right? Mistry Engineering?",
      "text_native": "साहेब, तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केले होते, तुम्ही मिस्त्री म्हणून होतं ना? मिस्त्री इंजिनिअरिंग?"
    },
    {
      "ucid": "21112178842871091",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.9,
      "end_s": 12.5,
      "text_en": "So, uh, sir, you had registered on our platform, I had called regarding that.",
      "text_native": "सो, अ, काय साहेब, तुम्ही जे रजिस्टर होतं ना आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता."
    },
    {
      "ucid": "21112178842871091",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 14.0,
      "text_en": "Was there any requirement, sir, in MS sheet?",
      "text_native": "काही रिक्वायरमेंट होती का साहेब MS sheet मध्ये?"
    },
    {
      "ucid": "21112178842871091",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.1,
      "end_s": 14.9,
      "text_en": "No, nothing.",
      "text_native": "नाही, काही नाही."
    },
    {
      "ucid": "21112178842871091",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 16.1,
      "text_en": "Not right now?",
      "text_native": "आता सध्या तरी नाही आहे का?"
    },
    {
      "ucid": "21112178842871091",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 17.2,
      "text_en": "No, not right now.",
      "text_native": "नाही, आता तरी नाही."
    },
    {
      "ucid": "21112178842871091",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 20.5,
      "text_en": "Okay sir, if there is any requirement in the future, you can send it to me on your WhatsApp.",
      "text_native": "ठीक आहे साहेब, फ्युचरमध्ये काही रिक्वायरमेंट असेल तर तुम्ही मला पाठवू शकता तुमच्या WhatsApp वर."
    },
    {
      "ucid": "21112178842871091",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 21.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178842871091",
      "idx": 13,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 22.0,
      "text_en": "Okay, alright sir.",
      "text_native": "Okay, ठीक आहे साहेब."
    },
    {
      "ucid": "21112178842871091",
      "idx": 14,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 24.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178842871091",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "hello sir, I am Aditya Pandey speaking from JSW One. Sir, you had registered on our platform, you were as Mistry, right?",
      "comment": "because the agent provided a warm opening, stated his name and company, and referenced the customer's registration."
    },
    {
      "ucid": "21112178842871091",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "you were as Mistry, right? Mistry Engineering?",
      "comment": "because only 1 of the 4 required basic profile questions (company name) was attempted."
    },
    {
      "ucid": "21112178842871091",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "because no discovery questions were asked; the agent skipped this step entirely."
    },
    {
      "ucid": "21112178842871091",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "because the agent did not explain the platform's benefits or features."
    },
    {
      "ucid": "21112178842871091",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "if there is any requirement in the future, you can send it to me on your WhatsApp.",
      "comment": "because when the customer had no current requirement, the agent did not schedule a specific callback date."
    },
    {
      "ucid": "21112178842871091",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "because the call did not end with one of the three required outcomes (quote, specific callback, or walkthrough)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}