21112178842869361 · Call

Call 21112178842869361 2026-09-03 · Jeevan Jeejo · 1:02

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Interested	full conversation 11 turns, clean transcript (0% inaudible)	English	11	supply_led (campaign_name:medium)

Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.52

confidence high · +2/−0 from 4 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The customer interrupted to request a callback before the agent could deliver a hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call ended before any discovery questions could be asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The call ended before the agent could ask about a current requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

Uh Pankaj, hi, this is Jeevan calling from JSW One platform. Uh good time to talk Pankaj or?

Closure with next step

Shall I call you by 4 o'clock?

Summary

The agent connected with the customer, who stated he was busy and on his way to the office. The agent respected the customer's request and successfully scheduled a specific callback for 4 o'clock the same day.

Coaching

Good job respecting the customer's time and securing a firm callback appointment; on the next call, aim to deliver the hook right after getting permission to speak.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Uh Pankaj, hi, this is Jeevan calling from JSW One platform. Uh good time to talk Pankaj or? The agent correctly opened, identified themself and the company, and asked for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The customer interrupted to request a callback before the agent could deliver a hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The call ended before any discovery questions could be asked.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call ended before any USPs could be pitched.
SL5 Qualify	2	fail	–	0.0	The call ended before the agent could ask about a current requirement.
SL6 Closure with next step	1	pass	–	1.0	Shall I call you by 4 o'clock? When the customer said they were busy, the agent successfully scheduled a specific callback time.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.6	12.9s	8.6s	40.5s	5.1s	227.9	0	5	6	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.0s

Hello?

agent

1.1s

Hello, good afternoon. Am I talking to Airmac Engineers?

customer

4.0s

Yes.

agent

4.7s

Uh okay. Uh is it Mr. Pankaj Mishra?

customer

6.7s

Yeah.

agent

7.4s

Uh Pankaj, hi, this is Jeevan calling from JSW One platform. Uh good time to talk Pankaj or?

customer

13.0s

Uh can you call me like in half an hour because I'm on the way to my office. Okay, so I'm yeah.

agent

19.0s

Shall I call you by 4 o'clock?

customer

20.7s

4 o'clock, yeah.

agent

21.9s

Yeah, perfect. Thank you. Thank you, Pankaj.

customer

24.0s

Okay.