{
  "ucid": "21112178842869361",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:14:53",
  "end_time": "2026-09-03 15:15:55",
  "duration_sec": 62,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA96be1bb712e4695c7ab77de244004686.mp3",
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  "audio_path": "/data/audio/21112178842869361__DIA96be1bb712e4695c7ab77de244004686.mp3",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 34.704,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello, good afternoon. Am I talking to Airmac Engineers?\n[4s] CUSTOMER: Yes.\n[5s] AGENT: Uh okay. Uh is it Mr. Pankaj Mishra?\n[7s] CUSTOMER: Yeah.\n[7s] AGENT: Uh Pankaj, hi, this is Jeevan calling from JSW One platform. Uh good time to talk Pankaj or?\n[13s] CUSTOMER: Uh can you call me like in half an hour because I'm on the way to my office. Okay, so I'm yeah.\n[19s] AGENT: Shall I call you by 4 o'clock?\n[21s] CUSTOMER: 4 o'clock, yeah.\n[22s] AGENT: Yeah, perfect. Thank you. Thank you, Pankaj.\n[24s] CUSTOMER: Okay.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "English",
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  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "Good job respecting the customer's time and securing a firm callback appointment; on the next call, aim to deliver the hook right after getting permission to speak.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
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  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
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  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent connected with the customer, who stated he was busy and on his way to the office. The agent respected the customer's request and successfully scheduled a specific callback for 4 o'clock the same day.",
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  "error": null,
  "latency_ms": 23482,
  "input_tokens": 2746,
  "output_tokens": 671,
  "created_at": "2026-09-25 11:39:40",
  "sentiment": "positive",
  "sentiment_score": 0.517,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
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  "discovery_qs": 4,
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      "ucid": "21112178842869361",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
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      "text_en": "Hello?",
      "text_native": "Hello?"
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      "ucid": "21112178842869361",
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      "text_en": "Hello, good afternoon. Am I talking to Airmac Engineers?",
      "text_native": "Hello, good afternoon. Am I talking to Airmac Engineers?"
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    {
      "ucid": "21112178842869361",
      "idx": 2,
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      "text_en": "Yes.",
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      "ucid": "21112178842869361",
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      "text_en": "Uh okay. Uh is it Mr. Pankaj Mishra?",
      "text_native": "Uh okay. Uh is it Mr. Pankaj Mishra?"
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    {
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      "idx": 4,
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      "text_en": "Yeah.",
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    {
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      "idx": 5,
      "speaker": "agent",
      "start_s": 7.44,
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      "text_en": "Uh Pankaj, hi, this is Jeevan calling from JSW One platform. Uh good time to talk Pankaj or?",
      "text_native": "Uh Pankaj, hi, this is Jeevan calling from JSW One platform. Uh good time to talk Pankaj or?"
    },
    {
      "ucid": "21112178842869361",
      "idx": 6,
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      "text_en": "Uh can you call me like in half an hour because I'm on the way to my office. Okay, so I'm yeah.",
      "text_native": "Uh can you call me like in half an hour because I'm on the way to my office. Okay, so I'm yeah."
    },
    {
      "ucid": "21112178842869361",
      "idx": 7,
      "speaker": "agent",
      "start_s": 19.0,
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      "text_en": "Shall I call you by 4 o'clock?",
      "text_native": "Shall I call you by 4 o'clock?"
    },
    {
      "ucid": "21112178842869361",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.7,
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      "text_en": "4 o'clock, yeah.",
      "text_native": "4 o'clock, yeah."
    },
    {
      "ucid": "21112178842869361",
      "idx": 9,
      "speaker": "agent",
      "start_s": 21.9,
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      "text_en": "Yeah, perfect. Thank you. Thank you, Pankaj.",
      "text_native": "Yeah, perfect. Thank you. Thank you, Pankaj."
    },
    {
      "ucid": "21112178842869361",
      "idx": 10,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 24.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
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    {
      "ucid": "21112178842869361",
      "step_id": "SL1",
      "step_name": "Opener & permission",
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      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh Pankaj, hi, this is Jeevan calling from JSW One platform. Uh good time to talk Pankaj or?",
      "comment": "The agent correctly opened, identified themself and the company, and asked for permission to speak."
    },
    {
      "ucid": "21112178842869361",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The customer interrupted to request a callback before the agent could deliver a hook."
    },
    {
      "ucid": "21112178842869361",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178842869361",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178842869361",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could ask about a current requirement."
    },
    {
      "ucid": "21112178842869361",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Shall I call you by 4 o'clock?",
      "comment": "When the customer said they were busy, the agent successfully scheduled a specific callback time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}