Call 21112178842862351 2026-09-03 · Rohit Mishra · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:medium) |
Audio: clear: The call begins with a pre-recorded message in Gujarati before the main conversation in Hindi starts. There is some background noise on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +2/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the required discovery questions about business type, volume, brands, or payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement, but when the customer said no, they failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes, hello. This is Rohit speaking from JSW One.
Summary
The agent contacted a new registration, Amar Loha Bhandar, likely a trader. The agent confirmed the company name but immediately asked for a requirement instead of performing discovery. The customer stated they had no current need and, after a brief exchange about the agent representing the company directly, ended the call by saying they would reach out later. No next steps were established.
Coaching
When a customer says they have no current requirement, pivot to discovery questions about their business to build a profile for the future, instead of immediately ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, hello. This is Rohit speaking from JSW One. The agent provided a standard, non-aggressive opening, which meets the basic intent of the step. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | I am speaking with Amar Loha Bhandar, right? The agent only verified the company name and did not ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions about business type, volume, brands, or payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's value proposition (pricing, TC, availability); only answered a direct question about being the company. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any requirement for MS right now? The agent asked for a requirement, but when the customer said no, they failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.504 | 12.7s | 12.5s | 42.8s | 2.4s | 240.9 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
Hello, I am calling from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.
customer
5.0s
Hello?
agent
6.3s
Hello?
customer
7.1s
Yes.
हाँ जी।
agent
8.3s
Yes, hello. This is Rohit speaking from JSW One.
हाँ जी नमस्ते। रोहित बात कर रहा हूँ JSW One से।
customer
11.2s
From where?
कहाँ से?
agent
12.3s
This is Rohit speaking from JSW One.
रोहित बात कर रहा हूँ JSW One से।
customer
14.4s
JSW One? Tell me.
JSW One? बताएं।
agent
15.6s
Yes. I am speaking with Amar Loha Bhandar, right?
हाँ। अमर लोहा भंडार से बात कर रहे हैं ना?
customer
18.2s
Yes.
हाँ जी।
agent
19.0s
Do you have any requirement for MS right now?
कुछ requirement है अभी MS में?
customer
21.2s
No, not right now. If there is any, I will let you know. Are you a dealer or the company?
नहीं अभी तो कोई नहीं है। कोई होगा तो बताएंगे। आप dealer हैं या company हैं?
agent
25.2s
No, no, I am speaking from the company.
नहीं नहीं मैं company से बात कर रहा हूँ।
customer
27.6s
So if there is a requirement, will you yourself give the delivery? Or do they have any dealer?
तो requirement होगी तो आपको ही, आप ही delivery देंगे? या dealer हैं इनके कोई?
agent
31.4s
Yes. We will give the delivery.
हाँ। Delivery हम ही देंगे।
customer
33.4s
Okay, so if any requirement comes up, I will let you know. Okay?
चलो तो कोई requirement आएगी तो बताऊंगा। ठीक है?
agent
36.2s
Alright. Okay.
चलिए। Okay.