{
  "ucid": "21112178842862351",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:13:43",
  "end_time": "2026-09-03 15:14:51",
  "duration_sec": 68,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8faad5eadfc2cecda0f913f753ab42ef.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1049,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842862351__DIA8faad5eadfc2cecda0f913f753ab42ef.mp3",
  "audio_bytes": 132840,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 44.28,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Hello, I am calling from the JSW One platform.   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)\n[5s] CUSTOMER: Hello?\n[6s] AGENT: Hello?\n[7s] CUSTOMER: Yes.   (हाँ जी।)\n[8s] AGENT: Yes, hello. This is Rohit speaking from JSW One.   (हाँ जी नमस्ते। रोहित बात कर रहा हूँ JSW One से।)\n[11s] CUSTOMER: From where?   (कहाँ से?)\n[12s] AGENT: This is Rohit speaking from JSW One.   (रोहित बात कर रहा हूँ JSW One से।)\n[14s] CUSTOMER: JSW One? Tell me.   (JSW One? बताएं।)\n[16s] AGENT: Yes. I am speaking with Amar Loha Bhandar, right?   (हाँ। अमर लोहा भंडार से बात कर रहे हैं ना?)\n[18s] CUSTOMER: Yes.   (हाँ जी।)\n[19s] AGENT: Do you have any requirement for MS right now?   (कुछ requirement है अभी MS में?)\n[21s] CUSTOMER: No, not right now. If there is any, I will let you know. Are you a dealer or the company?   (नहीं अभी तो कोई नहीं है। कोई होगा तो बताएंगे। आप dealer हैं या company हैं?)\n[25s] AGENT: No, no, I am speaking from the company.   (नहीं नहीं मैं company से बात कर रहा हूँ।)\n[28s] CUSTOMER: So if there is a requirement, will you yourself give the delivery? Or do they have any dealer?   (तो requirement होगी तो आपको ही, आप ही delivery देंगे? या dealer हैं इनके कोई?)\n[31s] AGENT: Yes. We will give the delivery.   (हाँ। Delivery हम ही देंगे।)\n[33s] CUSTOMER: Okay, so if any requirement comes up, I will let you know. Okay?   (चलो तो कोई requirement आएगी तो बताऊंगा। ठीक है?)\n[36s] AGENT: Alright. Okay.   (चलिए। Okay.)",
  "language": "Hindi",
  "languages": "[\"Gujarati\", \"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: The call begins with a pre-recorded message in Gujarati before the main conversation in Hindi starts. There is some background noise on the agent's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, pivot to discovery questions about their business to build a profile for the future, instead of immediately ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration, Amar Loha Bhandar, likely a trader. The agent confirmed the company name but immediately asked for a requirement instead of performing discovery. The customer stated they had no current need and, after a brief exchange about the agent representing the company directly, ended the call by saying they would reach out later. No next steps were established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, hello. This is Rohit speaking from JSW One.\", \"comment\": \"The agent provided a standard, non-aggressive opening, which meets the basic intent of the step.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"I am speaking with Amar Loha Bhandar, right?\", \"comment\": \"The agent only verified the company name and did not ask about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions about business type, volume, brands, or payment terms.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's value proposition (pricing, TC, availability); only answered a direct question about being the company.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for MS right now?\", \"comment\": \"The agent asked for a requirement, but when the customer said no, they failed to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, pivot to discovery questions about their business to build a profile for the future, instead of immediately ending the call.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration, Amar Loha Bhandar, likely a trader. The agent confirmed the company name but immediately asked for a requirement instead of performing discovery. The customer stated they had no current need and, after a brief exchange about the agent representing the company directly, ended the call by saying they would reach out later. No next steps were established.\"}",
  "error": null,
  "latency_ms": 30288,
  "input_tokens": 3092,
  "output_tokens": 751,
  "created_at": "2026-09-25 11:39:48",
  "sentiment": "neutral",
  "sentiment_score": 0.067,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.504,
  "agent_talk_sec": 12.7,
  "customer_talk_sec": 12.5,
  "dead_air_sec": 42.8,
  "longest_monologue_sec": 2.4,
  "agent_wpm": 240.9,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 3,
  "words_agent": 51,
  "words_customer": 60,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842862351",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "Hello, I am calling from the JSW One platform.",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું."
    },
    {
      "ucid": "21112178842862351",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.03,
      "end_s": 5.53,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178842862351",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.26,
      "end_s": 6.66,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178842862351",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.06,
      "end_s": 7.46,
      "text_en": "Yes.",
      "text_native": "हाँ जी।"
    },
    {
      "ucid": "21112178842862351",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.26,
      "end_s": 10.6,
      "text_en": "Yes, hello. This is Rohit speaking from JSW One.",
      "text_native": "हाँ जी नमस्ते। रोहित बात कर रहा हूँ JSW One से।"
    },
    {
      "ucid": "21112178842862351",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.23,
      "end_s": 11.69,
      "text_en": "From where?",
      "text_native": "कहाँ से?"
    },
    {
      "ucid": "21112178842862351",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.29,
      "end_s": 14.0,
      "text_en": "This is Rohit speaking from JSW One.",
      "text_native": "रोहित बात कर रहा हूँ JSW One से।"
    },
    {
      "ucid": "21112178842862351",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.4,
      "end_s": 15.5,
      "text_en": "JSW One? Tell me.",
      "text_native": "JSW One? बताएं।"
    },
    {
      "ucid": "21112178842862351",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.6,
      "end_s": 18.0,
      "text_en": "Yes. I am speaking with Amar Loha Bhandar, right?",
      "text_native": "हाँ। अमर लोहा भंडार से बात कर रहे हैं ना?"
    },
    {
      "ucid": "21112178842862351",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 18.6,
      "text_en": "Yes.",
      "text_native": "हाँ जी।"
    },
    {
      "ucid": "21112178842862351",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 20.8,
      "text_en": "Do you have any requirement for MS right now?",
      "text_native": "कुछ requirement है अभी MS में?"
    },
    {
      "ucid": "21112178842862351",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 24.8,
      "text_en": "No, not right now. If there is any, I will let you know. Are you a dealer or the company?",
      "text_native": "नहीं अभी तो कोई नहीं है। कोई होगा तो बताएंगे। आप dealer हैं या company हैं?"
    },
    {
      "ucid": "21112178842862351",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.2,
      "end_s": 27.2,
      "text_en": "No, no, I am speaking from the company.",
      "text_native": "नहीं नहीं मैं company से बात कर रहा हूँ।"
    },
    {
      "ucid": "21112178842862351",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.6,
      "end_s": 31.2,
      "text_en": "So if there is a requirement, will you yourself give the delivery? Or do they have any dealer?",
      "text_native": "तो requirement होगी तो आपको ही, आप ही delivery देंगे? या dealer हैं इनके कोई?"
    },
    {
      "ucid": "21112178842862351",
      "idx": 14,
      "speaker": "agent",
      "start_s": 31.4,
      "end_s": 32.6,
      "text_en": "Yes. We will give the delivery.",
      "text_native": "हाँ। Delivery हम ही देंगे।"
    },
    {
      "ucid": "21112178842862351",
      "idx": 15,
      "speaker": "customer",
      "start_s": 33.4,
      "end_s": 35.8,
      "text_en": "Okay, so if any requirement comes up, I will let you know. Okay?",
      "text_native": "चलो तो कोई requirement आएगी तो बताऊंगा। ठीक है?"
    },
    {
      "ucid": "21112178842862351",
      "idx": 16,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 37.0,
      "text_en": "Alright. Okay.",
      "text_native": "चलिए। Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842862351",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, hello. This is Rohit speaking from JSW One.",
      "comment": "The agent provided a standard, non-aggressive opening, which meets the basic intent of the step."
    },
    {
      "ucid": "21112178842862351",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "I am speaking with Amar Loha Bhandar, right?",
      "comment": "The agent only verified the company name and did not ask about procurement city, decision-making role, or contact details."
    },
    {
      "ucid": "21112178842862351",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the required discovery questions about business type, volume, brands, or payment terms."
    },
    {
      "ucid": "21112178842862351",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's value proposition (pricing, TC, availability); only answered a direct question about being the company."
    },
    {
      "ucid": "21112178842862351",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for MS right now?",
      "comment": "The agent asked for a requirement, but when the customer said no, they failed to schedule a specific callback date."
    },
    {
      "ucid": "21112178842862351",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}