21112178842829751 · Call

Call 21112178842829751 2026-09-03 · Jeevan Jeejo · 1:15

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	No_requirement	full conversation 17 turns, clean transcript (0% inaudible)	Tamil	17	new_registration (campaign_name:medium)

Audio: noisy: Significant background noise (clanging sounds) throughout, especially in the customer's environment.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.16

confidence high · +4/−1 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) Agent asked no discovery questions about the customer's business, volume, or current procurement process.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The customer stated no current requirement, and the agent did not attempt to schedule a specific callback date for a future opportunity.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call was ended without a quote, a scheduled callback, or a platform walkthrough.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

objection The customer raised 1 objection you did not answer: incumbent_supplier

I am already purchasing.

did well

Warm welcome opener

Hello, greetings sir. I am Jeevan speaking from JSW Steels.

Summary

The agent called a customer who had registered on the platform. After confirming the company name, the agent asked if they had a requirement. The customer stated they were already purchasing from another supplier, and the agent immediately accepted this and ended the call without any discovery or objection handling.

Coaching

When a customer says they are 'already purchasing', treat this as an opening to ask discovery questions about their current supplier, not a reason to end the call.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Hello, greetings sir. I am Jeevan speaking from JSW Steels. The agent provided a warm and professional opening.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	Sir, you have registered in the name of Sri Vinayaka Enterprises. Agent only verified the company name (1/4) and failed to ask for the customer's name, procurement city, or role.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	Agent asked no discovery questions about the customer's business, volume, or current procurement process.
NR4 Platform education	1	fail	–	0.0	The agent did not explain any features or benefits of the JSW One platform.
NR5 First opportunity identified	2	fail	–	0.0	No, no sir. I am already purchasing. The customer stated no current requirement, and the agent did not attempt to schedule a specific callback date for a future opportunity.
NR6 Closure - one of three outcomes	2	fail	–	0.0	Okay, okay. Alright sir, alright. Thank you. The call was ended without a quote, a scheduled callback, or a platform walkthrough.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	mishandled	I am already purchasing.	You are purchasing? Okay, okay. Alright sir, alright. Thank you.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.709	18.8s	7.7s	48.5s	5.7s	296.8	0	8	9	5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.6s

Hello

ஹலோ

agent

1.6s

Hello, greetings sir. I am Jeevan speaking from JSW Steels.

ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன் JSW ஸ்டீல்ஸ்ல இருந்து.

customer

4.3s

From where, sir?

எங்கிருந்து சார்?

agent

5.1s

From JSW.

JSWல இருந்து.

customer

5.9s

Ah, tell me, sir.

ஆ சொல்லுங்க சார்.

agent

6.8s

Sir, you have registered in the name of Sri Vinayaka Enterprises. So, is there any use for that? I'm calling to ask if you need any HR, CR sheets now.

சார் நீங்க ஸ்ரீ விநாயகா என்டர்பிரைசஸ் பேர்ல நீங்க ரெஜிஸ்டர் பண்ணிருக்கீங்க. அப்போ அதுக்கு ஏதாச்சு யூஸ் இருக்கா? இது ஏதாச்சு HR, CR ஷீட் இப்போ தேவைப்படுமான்னு கேக்குறதுக்கு தான்.

customer

12.8s

I didn't understand, sir.

புரியல சார்.

agent

13.9s

What sir?

என்ன சார்?

customer

14.5s

I didn't understand, sir. What are you saying, sir?

புரியல சார். என்ன சார் சொல்றீங்க?

agent

16.6s

That is, you have registered in the name of Sri Vinayaka Enterprises, right?

அது இப்போ நீங்க ஸ்ரீ விநாயகா என்டர்பிரைசஸ் பேர்ல நீங்க ரெஜிஸ்ட்ரேஷன் போட்டுருக்கீங்க இல்லையா?

customer

19.6s

In what? In JSW One?

எதுல JSW Oneலயா?

agent

20.6s

Yes, in JSW One.

ஆ JSW Oneல.

customer

21.6s

Yes, sir.

ஆமா சார்.

agent

22.2s

So, for now, do you have any requirement for HR, CR, sheets or anything like that? That's what I'm calling to ask.

அப்போ இப்போதைக்கு ஏதாச்சு HR, CR, ஷீட் அப்போல ஏதாச்சு ரிக்குயர்மென்ட் இருக்கான்னு கேக்குறதுக்கு தான்.

customer

26.3s

No, no sir. I am already purchasing.

இல்ல இல்ல சார். நான் ஆல்ரெடி நான் பர்ச்சேஸ் பண்ணிட்டு இருக்கேன்.

agent

28.6s

You are purchasing? Okay, okay. Alright sir, alright. Thank you.

பர்ச்சேஸ் பண்றீங்களா? ஓகே ஓகே. சரி சார் சரி. தேங்க்யூ.

customer

31.2s

Thank you.

தேங்க்யூ.