{
  "ucid": "21112178842829751",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:08:17",
  "end_time": "2026-09-03 15:09:32",
  "duration_sec": 75,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA44a8800603cb71b6cb1beb1c4b8f0fde.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1052,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842829751__DIA44a8800603cb71b6cb1beb1c4b8f0fde.mp3",
  "audio_bytes": 149904,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 49.968,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (ஹலோ)\n[2s] AGENT: Hello, greetings sir. I am Jeevan speaking from JSW Steels.   (ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன் JSW ஸ்டீல்ஸ்ல இருந்து.)\n[4s] CUSTOMER: From where, sir?   (எங்கிருந்து சார்?)\n[5s] AGENT: From JSW.   (JSWல இருந்து.)\n[6s] CUSTOMER: Ah, tell me, sir.   (ஆ சொல்லுங்க சார்.)\n[7s] AGENT: Sir, you have registered in the name of Sri Vinayaka Enterprises. So, is there any use for that? I'm calling to ask if you need any HR, CR sheets now.   (சார் நீங்க ஸ்ரீ விநாயகா என்டர்பிரைசஸ் பேர்ல நீங்க ரெஜிஸ்டர் பண்ணிருக்கீங்க. அப்போ அதுக்கு ஏதாச்சு யூஸ் இருக்கா? இது ஏதாச்சு HR, CR ஷீட் இப்போ தேவைப்படுமான்னு கேக்குறதுக்கு தான்.)\n[13s] CUSTOMER: I didn't understand, sir.   (புரியல சார்.)\n[14s] AGENT: What sir?   (என்ன சார்?)\n[15s] CUSTOMER: I didn't understand, sir. What are you saying, sir?   (புரியல சார். என்ன சார் சொல்றீங்க?)\n[17s] AGENT: That is, you have registered in the name of Sri Vinayaka Enterprises, right?   (அது இப்போ நீங்க ஸ்ரீ விநாயகா என்டர்பிரைசஸ் பேர்ல நீங்க ரெஜிஸ்ட்ரேஷன் போட்டுருக்கீங்க இல்லையா?)\n[20s] CUSTOMER: In what? In JSW One?   (எதுல JSW Oneலயா?)\n[21s] AGENT: Yes, in JSW One.   (ஆ JSW Oneல.)\n[22s] CUSTOMER: Yes, sir.   (ஆமா சார்.)\n[22s] AGENT: So, for now, do you have any requirement for HR, CR, sheets or anything like that? That's what I'm calling to ask.   (அப்போ இப்போதைக்கு ஏதாச்சு HR, CR, ஷீட் அப்போல ஏதாச்சு ரிக்குயர்மென்ட் இருக்கான்னு கேக்குறதுக்கு தான்.)\n[26s] CUSTOMER: No, no sir. I am already purchasing.   (இல்ல இல்ல சார். நான் ஆல்ரெடி நான் பர்ச்சேஸ் பண்ணிட்டு இருக்கேன்.)\n[29s] AGENT: You are purchasing? Okay, okay. Alright sir, alright. Thank you.   (பர்ச்சேஸ் பண்றீங்களா? ஓகே ஓகே. சரி சார் சரி. தேங்க்யூ.)\n[31s] CUSTOMER: Thank you.   (தேங்க்யூ.)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise (clanging sounds) throughout, especially in the customer's environment.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they are 'already purchasing', treat this as an opening to ask discovery questions about their current supplier, not a reason to end the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a customer who had registered on the platform. After confirming the company name, the agent asked if they had a requirement. The customer stated they were already purchasing from another supplier, and the agent immediately accepted this and ended the call without any discovery or objection handling.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, greetings sir. I am Jeevan speaking from JSW Steels.\", \"comment\": \"The agent provided a warm and professional opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Sir, you have registered in the name of Sri Vinayaka Enterprises.\", \"comment\": \"Agent only verified the company name (1/4) and failed to ask for the customer's name, procurement city, or role.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, volume, or current procurement process.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any features or benefits of the JSW One platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"No, no sir. I am already purchasing.\", \"comment\": \"The customer stated no current requirement, and the agent did not attempt to schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, okay. Alright sir, alright. Thank you.\", \"comment\": \"The call was ended without a quote, a scheduled callback, or a platform walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they are 'already purchasing', treat this as an opening to ask discovery questions about their current supplier, not a reason to end the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"I am already purchasing.\", \"response\": \"You are purchasing? Okay, okay. Alright sir, alright. Thank you.\"}], \"call_summary\": \"The agent called a customer who had registered on the platform. After confirming the company name, the agent asked if they had a requirement. The customer stated they were already purchasing from another supplier, and the agent immediately accepted this and ended the call without any discovery or objection handling.\"}",
  "error": null,
  "latency_ms": 22460,
  "input_tokens": 3239,
  "output_tokens": 791,
  "created_at": "2026-09-25 11:39:44",
  "sentiment": "positive",
  "sentiment_score": 0.157,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 1,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.709,
  "agent_talk_sec": 18.8,
  "customer_talk_sec": 7.7,
  "dead_air_sec": 48.5,
  "longest_monologue_sec": 5.7,
  "agent_wpm": 296.8,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 9,
  "discovery_qs": 5,
  "words_agent": 93,
  "words_customer": 37,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842829751",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.61,
      "end_s": 1.01,
      "text_en": "Hello",
      "text_native": "ஹலோ"
    },
    {
      "ucid": "21112178842829751",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 4.04,
      "text_en": "Hello, greetings sir. I am Jeevan speaking from JSW Steels.",
      "text_native": "ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன் JSW ஸ்டீல்ஸ்ல இருந்து."
    },
    {
      "ucid": "21112178842829751",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.26,
      "end_s": 4.88,
      "text_en": "From where, sir?",
      "text_native": "எங்கிருந்து சார்?"
    },
    {
      "ucid": "21112178842829751",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.1,
      "end_s": 5.66,
      "text_en": "From JSW.",
      "text_native": "JSWல இருந்து."
    },
    {
      "ucid": "21112178842829751",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.89,
      "end_s": 6.53,
      "text_en": "Ah, tell me, sir.",
      "text_native": "ஆ சொல்லுங்க சார்."
    },
    {
      "ucid": "21112178842829751",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.81,
      "end_s": 12.5,
      "text_en": "Sir, you have registered in the name of Sri Vinayaka Enterprises. So, is there any use for that? I'm calling to ask if you need any HR, CR sheets now.",
      "text_native": "சார் நீங்க ஸ்ரீ விநாயகா என்டர்பிரைசஸ் பேர்ல நீங்க ரெஜிஸ்டர் பண்ணிருக்கீங்க. அப்போ அதுக்கு ஏதாச்சு யூஸ் இருக்கா? இது ஏதாச்சு HR, CR ஷீட் இப்போ தேவைப்படுமான்னு கேக்குறதுக்கு தான்."
    },
    {
      "ucid": "21112178842829751",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 13.3,
      "text_en": "I didn't understand, sir.",
      "text_native": "புரியல சார்."
    },
    {
      "ucid": "21112178842829751",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.89,
      "end_s": 14.23,
      "text_en": "What sir?",
      "text_native": "என்ன சார்?"
    },
    {
      "ucid": "21112178842829751",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.53,
      "end_s": 15.88,
      "text_en": "I didn't understand, sir. What are you saying, sir?",
      "text_native": "புரியல சார். என்ன சார் சொல்றீங்க?"
    },
    {
      "ucid": "21112178842829751",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.58,
      "end_s": 19.5,
      "text_en": "That is, you have registered in the name of Sri Vinayaka Enterprises, right?",
      "text_native": "அது இப்போ நீங்க ஸ்ரீ விநாயகா என்டர்பிரைசஸ் பேர்ல நீங்க ரெஜிஸ்ட்ரேஷன் போட்டுருக்கீங்க இல்லையா?"
    },
    {
      "ucid": "21112178842829751",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.6,
      "end_s": 20.54,
      "text_en": "In what? In JSW One?",
      "text_native": "எதுல JSW Oneலயா?"
    },
    {
      "ucid": "21112178842829751",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.64,
      "end_s": 21.28,
      "text_en": "Yes, in JSW One.",
      "text_native": "ஆ JSW Oneல."
    },
    {
      "ucid": "21112178842829751",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.58,
      "end_s": 22.0,
      "text_en": "Yes, sir.",
      "text_native": "ஆமா சார்."
    },
    {
      "ucid": "21112178842829751",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.24,
      "end_s": 26.0,
      "text_en": "So, for now, do you have any requirement for HR, CR, sheets or anything like that? That's what I'm calling to ask.",
      "text_native": "அப்போ இப்போதைக்கு ஏதாச்சு HR, CR, ஷீட் அப்போல ஏதாச்சு ரிக்குயர்மென்ட் இருக்கான்னு கேக்குறதுக்கு தான்."
    },
    {
      "ucid": "21112178842829751",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.26,
      "end_s": 28.5,
      "text_en": "No, no sir. I am already purchasing.",
      "text_native": "இல்ல இல்ல சார். நான் ஆல்ரெடி நான் பர்ச்சேஸ் பண்ணிட்டு இருக்கேன்."
    },
    {
      "ucid": "21112178842829751",
      "idx": 15,
      "speaker": "agent",
      "start_s": 28.6,
      "end_s": 31.0,
      "text_en": "You are purchasing? Okay, okay. Alright sir, alright. Thank you.",
      "text_native": "பர்ச்சேஸ் பண்றீங்களா? ஓகே ஓகே. சரி சார் சரி. தேங்க்யூ."
    },
    {
      "ucid": "21112178842829751",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.2,
      "end_s": 31.8,
      "text_en": "Thank you.",
      "text_native": "தேங்க்யூ."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842829751",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello, greetings sir. I am Jeevan speaking from JSW Steels.",
      "comment": "The agent provided a warm and professional opening."
    },
    {
      "ucid": "21112178842829751",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Sir, you have registered in the name of Sri Vinayaka Enterprises.",
      "comment": "Agent only verified the company name (1/4) and failed to ask for the customer's name, procurement city, or role."
    },
    {
      "ucid": "21112178842829751",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business, volume, or current procurement process."
    },
    {
      "ucid": "21112178842829751",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any features or benefits of the JSW One platform."
    },
    {
      "ucid": "21112178842829751",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "No, no sir. I am already purchasing.",
      "comment": "The customer stated no current requirement, and the agent did not attempt to schedule a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178842829751",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, okay. Alright sir, alright. Thank you.",
      "comment": "The call was ended without a quote, a scheduled callback, or a platform walkthrough."
    }
  ],
  "objections": [
    {
      "ucid": "21112178842829751",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "I am already purchasing.",
      "response": "You are purchasing? Okay, okay. Alright sir, alright. Thank you."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}