Call 21112178842804563 2026-09-03 · Jeevan Jeejo · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | full conversation 8 turns, clean transcript (0% inaudible) | Tamil | 8 | new_registration (campaign_name:medium) |
Audio: noisy: The customer is in a noisy outdoor environment, which makes their speech slightly difficult to understand at times.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +0/−2
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, scheduled callback, or walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
Only the company name was verified; the call was deflected before other basic profile questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Hello sir, greetings. Is this Falcon Constructions? Sir, I am Jeevan speaking from JSW Steels. You have done a registration here...
First opportunity identified
So I am calling to ask if there is any HR, CR sheet requirement or not for that.
Summary
The agent contacted a new registration, Falcon Constructions, but reached an employee who was not the decision-maker. The employee stated they would inform the owner. The agent attempted to get the owner's contact number before the call ended.
Coaching
When the contact says they're not the right person, immediately pivot to finding out who is and how to reach them, just as you started to do by asking for the owner's number.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello sir, greetings. Is this Falcon Constructions? Sir, I am Jeevan speaking from JSW Steels. You have done a registration here... The agent provided a polite, standard opening referencing the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only the company name was verified; the call was deflected before other basic profile questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call did not progress to the platform education stage. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | So I am calling to ask if there is any HR, CR sheet requirement or not for that. The agent successfully executed the intent of asking for a current requirement, even though the customer deflected the question. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, scheduled callback, or walkthrough being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.724 heavy | 11.8s | 4.5s | 47.7s | 8.0s | 249.2 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello?
agent
2.4s
Hello sir, greetings. Is this Falcon Constructions?
ஹலோ சார், வணக்கம். இது ஃபால்கன் கன்ஸ்ட்ரக்ஷன்ஸ் தான?
customer
5.4s
Yes.
ஆ.
agent
6.0s
Sir, I am Jeevan speaking from JSW Steels. You have done a registration here in the name of Falcon Constructions. So I am calling to ask if there is any HR, CR sheet requirement or not for that.
சார், நான் ஜீவன் பேசுறேன் JSW Steels-ல இருந்து. நீங்க ஃபால்கன் கன்ஸ்ட்ரக்ஷன்ஸ் பேர்ல இங்க ஒரு ரெஜிஸ்ட்ரேஷன் பண்ணிருக்கே. அப்போ அதுக்காக ஏதாவது HR, CR ஷீட் ரெகுயர்மென்ட் இருக்கா இல்லையான்னு கேக்குறதுக்கு தான்.
customer
14.5s
Falcon?
ஃபால்கன்?
agent
15.8s
Yes, Falcon.
ஆ, ஃபால்கன்.
customer
17.5s
He is second now. I don't know what happened to the owner. I will tell him.
அவரு இப்போ செகண்ட். ஓனர் என்ன ஆச்சுன்னு தெரியல. நான் சொல்றேன்.
agent
20.5s
Owner's number
ஓனர் நம்பர்