{
  "ucid": "21112178842804563",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 15:04:05",
  "end_time": "2026-09-03 15:05:09",
  "duration_sec": 64,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Not_Answered",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA450d2d139b35512dcc0786f04d37a46e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1053,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842804563__DIA450d2d139b35512dcc0786f04d37a46e.mp3",
  "audio_bytes": 96984,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 32.328,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello sir, greetings. Is this Falcon Constructions?   (ஹலோ சார், வணக்கம். இது ஃபால்கன் கன்ஸ்ட்ரக்ஷன்ஸ் தான?)\n[5s] CUSTOMER: Yes.   (ஆ.)\n[6s] AGENT: Sir, I am Jeevan speaking from JSW Steels. You have done a registration here in the name of Falcon Constructions. So I am calling to ask if there is any HR, CR sheet requirement or not for that.   (சார், நான் ஜீவன் பேசுறேன் JSW Steels-ல இருந்து. நீங்க ஃபால்கன் கன்ஸ்ட்ரக்ஷன்ஸ் பேர்ல இங்க ஒரு ரெஜிஸ்ட்ரேஷன் பண்ணிருக்கே. அப்போ அதுக்காக ஏதாவது HR, CR ஷீட் ரெகுயர்மென்ட் இருக்கா இல்லையான்னு கேக்குறதுக்கு தான்.)\n[14s] CUSTOMER: Falcon?   (ஃபால்கன்?)\n[16s] AGENT: Yes, Falcon.   (ஆ, ஃபால்கன்.)\n[18s] CUSTOMER: He is second now. I don't know what happened to the owner. I will tell him.   (அவரு இப்போ செகண்ட். ஓனர் என்ன ஆச்சுன்னு தெரியல. நான் சொல்றேன்.)\n[20s] AGENT: Owner's number   (ஓனர் நம்பர்)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "noisy: The customer is in a noisy outdoor environment, which makes their speech slightly difficult to understand at times.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When the contact says they're not the right person, immediately pivot to finding out who is and how to reach them, just as you started to do by asking for the owner's number.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration, Falcon Constructions, but reached an employee who was not the decision-maker. The employee stated they would inform the owner. The agent attempted to get the owner's contact number before the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello sir, greetings. Is this Falcon Constructions? Sir, I am Jeevan speaking from JSW Steels. You have done a registration here...\", \"comment\": \"The agent provided a polite, standard opening referencing the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only the company name was verified; the call was deflected before other basic profile questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the platform education stage.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So I am calling to ask if there is any HR, CR sheet requirement or not for that.\", \"comment\": \"The agent successfully executed the intent of asking for a current requirement, even though the customer deflected the question.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a quote, scheduled callback, or walkthrough being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the contact says they're not the right person, immediately pivot to finding out who is and how to reach them, just as you started to do by asking for the owner's number.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration, Falcon Constructions, but reached an employee who was not the decision-maker. The employee stated they would inform the owner. The agent attempted to get the owner's contact number before the call ended.\"}",
  "error": null,
  "latency_ms": 30818,
  "input_tokens": 2909,
  "output_tokens": 705,
  "created_at": "2026-09-25 11:39:57",
  "sentiment": "negative",
  "sentiment_score": -0.5,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.724,
  "agent_talk_sec": 11.8,
  "customer_talk_sec": 4.5,
  "dead_air_sec": 47.7,
  "longest_monologue_sec": 8.0,
  "agent_wpm": 249.2,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 49,
  "words_customer": 19,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178842804563",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 1.88,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178842804563",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 4.7,
      "text_en": "Hello sir, greetings. Is this Falcon Constructions?",
      "text_native": "ஹலோ சார், வணக்கம். இது ஃபால்கன் கன்ஸ்ட்ரக்ஷன்ஸ் தான?"
    },
    {
      "ucid": "21112178842804563",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.4,
      "end_s": 5.7,
      "text_en": "Yes.",
      "text_native": "ஆ."
    },
    {
      "ucid": "21112178842804563",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 14.0,
      "text_en": "Sir, I am Jeevan speaking from JSW Steels. You have done a registration here in the name of Falcon Constructions. So I am calling to ask if there is any HR, CR sheet requirement or not for that.",
      "text_native": "சார், நான் ஜீவன் பேசுறேன் JSW Steels-ல இருந்து. நீங்க ஃபால்கன் கன்ஸ்ட்ரக்ஷன்ஸ் பேர்ல இங்க ஒரு ரெஜிஸ்ட்ரேஷன் பண்ணிருக்கே. அப்போ அதுக்காக ஏதாவது HR, CR ஷீட் ரெகுயர்மென்ட் இருக்கா இல்லையான்னு கேக்குறதுக்கு தான்."
    },
    {
      "ucid": "21112178842804563",
      "idx": 4,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 15.2,
      "text_en": "Falcon?",
      "text_native": "ஃபால்கன்?"
    },
    {
      "ucid": "21112178842804563",
      "idx": 5,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 16.8,
      "text_en": "Yes, Falcon.",
      "text_native": "ஆ, ஃபால்கன்."
    },
    {
      "ucid": "21112178842804563",
      "idx": 6,
      "speaker": "customer",
      "start_s": 17.5,
      "end_s": 20.5,
      "text_en": "He is second now. I don't know what happened to the owner. I will tell him.",
      "text_native": "அவரு இப்போ செகண்ட். ஓனர் என்ன ஆச்சுன்னு தெரியல. நான் சொல்றேன்."
    },
    {
      "ucid": "21112178842804563",
      "idx": 7,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 21.0,
      "text_en": "Owner's number",
      "text_native": "ஓனர் நம்பர்"
    }
  ],
  "steps": [
    {
      "ucid": "21112178842804563",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello sir, greetings. Is this Falcon Constructions? Sir, I am Jeevan speaking from JSW Steels. You have done a registration here...",
      "comment": "The agent provided a polite, standard opening referencing the customer's registration."
    },
    {
      "ucid": "21112178842804563",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only the company name was verified; the call was deflected before other basic profile questions could be asked."
    },
    {
      "ucid": "21112178842804563",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178842804563",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the platform education stage."
    },
    {
      "ucid": "21112178842804563",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So I am calling to ask if there is any HR, CR sheet requirement or not for that.",
      "comment": "The agent successfully executed the intent of asking for a current requirement, even though the customer deflected the question."
    },
    {
      "ucid": "21112178842804563",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without a quote, scheduled callback, or walkthrough being agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}