Call 21112178842777581 2026-09-03 · Rohit Mishra · 1:38
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 33 turns, clean transcript (0% inaudible) | Hindi | 33 | new_registration (campaign_name:medium) |
Audio: clear: There is some background chatter on the customer's side, but it does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Asked about business type, end-users, and monthly tonnage, but failed to reach the 'partial' threshold of 4 questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked about a current requirement, he did not schedule a specific callback when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague 'let me know', failing to secure a quote, specific callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a new registrant who is a steel trader with a high monthly consumption (200-250 tons). The customer had no immediate requirement as they had just purchased material. The agent asked a few discovery questions but ended the call prematurely without pitching the platform or setting any concrete next steps.
Coaching
You identified a high-potential lead but ended the call after only a few discovery questions; you must follow the full pitch structure to educate the customer and secure a concrete next step, even if they have no immediate requirement.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was a basic identity check, not a warm welcome that positioned the rep as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Vikesh ji? Only verified the customer's name and business type, missing questions on procurement city and contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 3 | 0.0 | What is the monthly consumption? Asked about business type, end-users, and monthly tonnage, but failed to reach the 'partial' threshold of 4 questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The JSW One platform and its benefits were not mentioned at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Was there any requirement right now? Although the agent asked about a current requirement, he did not schedule a specific callback when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague 'let me know', failing to secure a quote, specific callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.539 | 23.0s | 19.7s | 55.3s | 2.2s | 268.7 | 0 | 17 | 16 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello?
हॅलो?
agent
2.6s
Hello?
हॅलो?
customer
3.2s
Hello?
हॅलो?
agent
3.8s
Yes, am I speaking with Vikesh ji?
हां, विकेश जी से बात कर रहे हैं?
customer
5.4s
Yes, brother.
हां जी भैया।
agent
6.3s
Rohit speaking, Rohit.
रोहित बात कर रहा हूं रोहित।
customer
8.6s
From where, brother?
कहां से भैया?
agent
9.5s
From JSW, from Jindal Steel from Mumbai.
JSW से, जिंदल स्टील से फ्रॉम मुंबई।
customer
10.9s
Yes, tell me. Tell me, brother.
हां जी बताइए। बताइए भैया।
agent
12.8s
Do you have a firm in trading?
आपकी ट्रेडिंग में कुछ फर्म है क्या?
customer
14.6s
Yes, trading, it's a trading firm.
हां जी ट्रेडिंग, ट्रेडिंग फर्म है।
agent
15.8s
Somil Gupta is perhaps your... I mean
सोमिल गुप्ता आपके शायद मतलब
customer
17.8s
No, no.
नहीं नहीं।
agent
18.3s
Okay, okay, is your name Somil Gupta?
अच्छा, अच्छा आपका नाम सोमिल गुप्ता?
customer
19.9s
Yes.
जी।
agent
20.6s
Okay, okay, okay.
ओके ओके ओके।
agent
22.5s
Was there any requirement right now?
कुछ अभी रिक्वायरमेंट थी?
customer
24.1s
Actually, the rates had increased a bit, so I just bought twenty tons of HR. I bought it from Ghaziabad.
एक्चुअली थोड़ा रेट बढ़े तो मैंने अभी ले ली थी बीस टन एचआर। एक गाजियाबाद से ले ली थी मैंने।
agent
27.0s
Your business is majorly in trading, right?
मेजरली आपका ट्रेडिंग में ही है ना?
customer
28.5s
Yes, it's in trading, brother.
हां ट्रेडिंग में ही भैया।
agent
29.5s
Okay, okay, okay. What is the monthly consumption?
ओके ओके ओके। महीने का कितना कंजम्पशन रहता है?
customer
32.0s
Actually, my monthly consumption is quite high. It's around two, two hundred and fifty tons. But I deal in everything, right? In that, you have HR, CR, what do you call it, GP sheet.
एक्चुअली मेरा महीने में तो कंजम्पशन मेरा काफी है। है दो ढाई सौ टन के आस पास। मगर मैं सबसे डील करता हूं ना उसमें आपका एचआर, सीआर, क्या बोलते हैं जीपी शीट।
agent
37.2s
Yes, you use all kinds of products.
हां हर तरह के प्रोडक्ट्स आपका यूज आ जाता है।
customer
38.7s
GP sheet, yes, everything, everything is used.
जीपी शीट, हां सब कुछ, सब यूज होता है।
agent
40.2s
You, your customers, any major customers?
आप आपके कस्टमर्स, कोई मेजर कस्टमर्स?
customer
42.6s
I mean, I didn't understand what you said.
मतलब समझा नहीं आपकी बात ना।
agent
43.9s
Yes, yes.
हां हां।
customer
44.8s
I mean, what customer?
मतलब कस्टमर क्या?
agent
45.8s
No no, who are you supplying to? Like, who are your customers?
नहीं नहीं, आप किसको सप्लाई कर रहे हैं? लाइक आपके कस्टमर्स कौन हैं?
customer
47.8s
Factories, there are factories, there are exporters.
फैक्ट्रीज, फैक्ट्रीज होती हैं, एक्सपोर्टर होते हैं।
agent
50.1s
Okay, okay. Alright, if there's anything, let me know, okay? Okay then.
ओके ओके। ठीक है, कुछ होता है तो बताइएगा हां। चलिए।
customer
52.3s
Yes, I will let you know.
हां मैं बता दूंगा आपको।
agent
53.8s
Okay.
ओके।