{
  "ucid": "21112178842777581",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:59:35",
  "end_time": "2026-09-03 15:01:13",
  "duration_sec": 98,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4fead12f14a87788fcc587694df07bc7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1055,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842777581__DIA4fead12f14a87788fcc587694df07bc7.mp3",
  "audio_bytes": 251640,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 83.88,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Hello?   (हॅलो?)\n[3s] CUSTOMER: Hello?   (हॅलो?)\n[4s] AGENT: Yes, am I speaking with Vikesh ji?   (हां, विकेश जी से बात कर रहे हैं?)\n[5s] CUSTOMER: Yes, brother.   (हां जी भैया।)\n[6s] AGENT: Rohit speaking, Rohit.   (रोहित बात कर रहा हूं रोहित।)\n[9s] CUSTOMER: From where, brother?   (कहां से भैया?)\n[10s] AGENT: From JSW, from Jindal Steel from Mumbai.   (JSW से, जिंदल स्टील से फ्रॉम मुंबई।)\n[11s] CUSTOMER: Yes, tell me. Tell me, brother.   (हां जी बताइए। बताइए भैया।)\n[13s] AGENT: Do you have a firm in trading?   (आपकी ट्रेडिंग में कुछ फर्म है क्या?)\n[15s] CUSTOMER: Yes, trading, it's a trading firm.   (हां जी ट्रेडिंग, ट्रेडिंग फर्म है।)\n[16s] AGENT: Somil Gupta is perhaps your... I mean   (सोमिल गुप्ता आपके शायद मतलब)\n[18s] CUSTOMER: No, no.   (नहीं नहीं।)\n[18s] AGENT: Okay, okay, is your name Somil Gupta?   (अच्छा, अच्छा आपका नाम सोमिल गुप्ता?)\n[20s] CUSTOMER: Yes.   (जी।)\n[21s] AGENT: Okay, okay, okay.   (ओके ओके ओके।)\n[22s] AGENT: Was there any requirement right now?   (कुछ अभी रिक्वायरमेंट थी?)\n[24s] CUSTOMER: Actually, the rates had increased a bit, so I just bought twenty tons of HR. I bought it from Ghaziabad.   (एक्चुअली थोड़ा रेट बढ़े तो मैंने अभी ले ली थी बीस टन एचआर। एक गाजियाबाद से ले ली थी मैंने।)\n[27s] AGENT: Your business is majorly in trading, right?   (मेजरली आपका ट्रेडिंग में ही है ना?)\n[28s] CUSTOMER: Yes, it's in trading, brother.   (हां ट्रेडिंग में ही भैया।)\n[30s] AGENT: Okay, okay, okay. What is the monthly consumption?   (ओके ओके ओके। महीने का कितना कंजम्पशन रहता है?)\n[32s] CUSTOMER: Actually, my monthly consumption is quite high. It's around two, two hundred and fifty tons. But I deal in everything, right? In that, you have HR, CR, what do you call it, GP sheet.   (एक्चुअली मेरा महीने में तो कंजम्पशन मेरा काफी है। है दो ढाई सौ टन के आस पास। मगर मैं सबसे डील करता हूं ना उसमें आपका एचआर, सीआर, क्या बोलते हैं जीपी शीट।)\n[37s] AGENT: Yes, you use all kinds of products.   (हां हर तरह के प्रोडक्ट्स आपका यूज आ जाता है।)\n[39s] CUSTOMER: GP sheet, yes, everything, everything is used.   (जीपी शीट, हां सब कुछ, सब यूज होता है।)\n[40s] AGENT: You, your customers, any major customers?   (आप आपके कस्टमर्स, कोई मेजर कस्टमर्स?)\n[43s] CUSTOMER: I mean, I didn't understand what you said.   (मतलब समझा नहीं आपकी बात ना।)\n[44s] AGENT: Yes, yes.   (हां हां।)\n[45s] CUSTOMER: I mean, what customer?   (मतलब कस्टमर क्या?)\n[46s] AGENT: No no, who are you supplying to? Like, who are your customers?   (नहीं नहीं, आप किसको सप्लाई कर रहे हैं? लाइक आपके कस्टमर्स कौन हैं?)\n[48s] CUSTOMER: Factories, there are factories, there are exporters.   (फैक्ट्रीज, फैक्ट्रीज होती हैं, एक्सपोर्टर होते हैं।)\n[50s] AGENT: Okay, okay. Alright, if there's anything, let me know, okay? Okay then.   (ओके ओके। ठीक है, कुछ होता है तो बताइएगा हां। चलिए।)\n[52s] CUSTOMER: Yes, I will let you know.   (हां मैं बता दूंगा आपको।)\n[54s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 33,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the customer's side, but it does not significantly impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "33 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You identified a high-potential lead but ended the call after only a few discovery questions; you must follow the full pitch structure to educate the customer and secure a concrete next step, even if they have no immediate requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant who is a steel trader with a high monthly consumption (200-250 tons). The customer had no immediate requirement as they had just purchased material. The agent asked a few discovery questions but ended the call prematurely without pitching the platform or setting any concrete next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was a basic identity check, not a warm welcome that positioned the rep as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I speaking with Vikesh ji?\", \"comment\": \"Only verified the customer's name and business type, missing questions on procurement city and contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 3, \"evidence\": \"What is the monthly consumption?\", \"comment\": \"Asked about business type, end-users, and monthly tonnage, but failed to reach the 'partial' threshold of 4 questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The JSW One platform and its benefits were not mentioned at all.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Was there any requirement right now?\", \"comment\": \"Although the agent asked about a current requirement, he did not schedule a specific callback when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague 'let me know', failing to secure a quote, specific callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You identified a high-potential lead but ended the call after only a few discovery questions; you must follow the full pitch structure to educate the customer and secure a concrete next step, even if they have no immediate requirement.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant who is a steel trader with a high monthly consumption (200-250 tons). The customer had no immediate requirement as they had just purchased material. The agent asked a few discovery questions but ended the call prematurely without pitching the platform or setting any concrete next steps.\"}",
  "error": null,
  "latency_ms": 33741,
  "input_tokens": 3597,
  "output_tokens": 727,
  "created_at": "2026-09-25 23:02:49",
  "sentiment": "neutral",
  "sentiment_score": -0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.539,
  "agent_talk_sec": 23.0,
  "customer_talk_sec": 19.7,
  "dead_air_sec": 55.3,
  "longest_monologue_sec": 2.2,
  "agent_wpm": 268.7,
  "interruptions": 0,
  "agent_turns": 17,
  "customer_turns": 16,
  "discovery_qs": 11,
  "words_agent": 103,
  "words_customer": 113,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842777581",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 1.88,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 3.0,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.5,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.78,
      "end_s": 5.08,
      "text_en": "Yes, am I speaking with Vikesh ji?",
      "text_native": "हां, विकेश जी से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.4,
      "end_s": 5.9,
      "text_en": "Yes, brother.",
      "text_native": "हां जी भैया।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.28,
      "end_s": 7.98,
      "text_en": "Rohit speaking, Rohit.",
      "text_native": "रोहित बात कर रहा हूं रोहित।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.6,
      "end_s": 9.1,
      "text_en": "From where, brother?",
      "text_native": "कहां से भैया?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 10.9,
      "text_en": "From JSW, from Jindal Steel from Mumbai.",
      "text_native": "JSW से, जिंदल स्टील से फ्रॉम मुंबई।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.9,
      "end_s": 12.3,
      "text_en": "Yes, tell me. Tell me, brother.",
      "text_native": "हां जी बताइए। बताइए भैया।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 14.3,
      "text_en": "Do you have a firm in trading?",
      "text_native": "आपकी ट्रेडिंग में कुछ फर्म है क्या?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.6,
      "end_s": 15.7,
      "text_en": "Yes, trading, it's a trading firm.",
      "text_native": "हां जी ट्रेडिंग, ट्रेडिंग फर्म है।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 17.8,
      "text_en": "Somil Gupta is perhaps your... I mean",
      "text_native": "सोमिल गुप्ता आपके शायद मतलब"
    },
    {
      "ucid": "21112178842777581",
      "idx": 12,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.3,
      "text_en": "No, no.",
      "text_native": "नहीं नहीं।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 13,
      "speaker": "agent",
      "start_s": 18.3,
      "end_s": 19.7,
      "text_en": "Okay, okay, is your name Somil Gupta?",
      "text_native": "अच्छा, अच्छा आपका नाम सोमिल गुप्ता?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 14,
      "speaker": "customer",
      "start_s": 19.9,
      "end_s": 20.2,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 15,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 21.5,
      "text_en": "Okay, okay, okay.",
      "text_native": "ओके ओके ओके।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 16,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 23.6,
      "text_en": "Was there any requirement right now?",
      "text_native": "कुछ अभी रिक्वायरमेंट थी?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 17,
      "speaker": "customer",
      "start_s": 24.1,
      "end_s": 27.0,
      "text_en": "Actually, the rates had increased a bit, so I just bought twenty tons of HR. I bought it from Ghaziabad.",
      "text_native": "एक्चुअली थोड़ा रेट बढ़े तो मैंने अभी ले ली थी बीस टन एचआर। एक गाजियाबाद से ले ली थी मैंने।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 18,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 28.4,
      "text_en": "Your business is majorly in trading, right?",
      "text_native": "मेजरली आपका ट्रेडिंग में ही है ना?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 19,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 29.3,
      "text_en": "Yes, it's in trading, brother.",
      "text_native": "हां ट्रेडिंग में ही भैया।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 20,
      "speaker": "agent",
      "start_s": 29.5,
      "end_s": 31.5,
      "text_en": "Okay, okay, okay. What is the monthly consumption?",
      "text_native": "ओके ओके ओके। महीने का कितना कंजम्पशन रहता है?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 21,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 37.2,
      "text_en": "Actually, my monthly consumption is quite high. It's around two, two hundred and fifty tons. But I deal in everything, right? In that, you have HR, CR, what do you call it, GP sheet.",
      "text_native": "एक्चुअली मेरा महीने में तो कंजम्पशन मेरा काफी है। है दो ढाई सौ टन के आस पास। मगर मैं सबसे डील करता हूं ना उसमें आपका एचआर, सीआर, क्या बोलते हैं जीपी शीट।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 22,
      "speaker": "agent",
      "start_s": 37.2,
      "end_s": 38.7,
      "text_en": "Yes, you use all kinds of products.",
      "text_native": "हां हर तरह के प्रोडक्ट्स आपका यूज आ जाता है।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 23,
      "speaker": "customer",
      "start_s": 38.7,
      "end_s": 39.9,
      "text_en": "GP sheet, yes, everything, everything is used.",
      "text_native": "जीपी शीट, हां सब कुछ, सब यूज होता है।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 24,
      "speaker": "agent",
      "start_s": 40.2,
      "end_s": 41.6,
      "text_en": "You, your customers, any major customers?",
      "text_native": "आप आपके कस्टमर्स, कोई मेजर कस्टमर्स?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 25,
      "speaker": "customer",
      "start_s": 42.6,
      "end_s": 43.6,
      "text_en": "I mean, I didn't understand what you said.",
      "text_native": "मतलब समझा नहीं आपकी बात ना।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 26,
      "speaker": "agent",
      "start_s": 43.9,
      "end_s": 44.3,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 27,
      "speaker": "customer",
      "start_s": 44.8,
      "end_s": 45.4,
      "text_en": "I mean, what customer?",
      "text_native": "मतलब कस्टमर क्या?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 28,
      "speaker": "agent",
      "start_s": 45.8,
      "end_s": 47.8,
      "text_en": "No no, who are you supplying to? Like, who are your customers?",
      "text_native": "नहीं नहीं, आप किसको सप्लाई कर रहे हैं? लाइक आपके कस्टमर्स कौन हैं?"
    },
    {
      "ucid": "21112178842777581",
      "idx": 29,
      "speaker": "customer",
      "start_s": 47.8,
      "end_s": 49.8,
      "text_en": "Factories, there are factories, there are exporters.",
      "text_native": "फैक्ट्रीज, फैक्ट्रीज होती हैं, एक्सपोर्टर होते हैं।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 30,
      "speaker": "agent",
      "start_s": 50.1,
      "end_s": 52.3,
      "text_en": "Okay, okay. Alright, if there's anything, let me know, okay? Okay then.",
      "text_native": "ओके ओके। ठीक है, कुछ होता है तो बताइएगा हां। चलिए।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 31,
      "speaker": "customer",
      "start_s": 52.3,
      "end_s": 53.2,
      "text_en": "Yes, I will let you know.",
      "text_native": "हां मैं बता दूंगा आपको।"
    },
    {
      "ucid": "21112178842777581",
      "idx": 32,
      "speaker": "agent",
      "start_s": 53.8,
      "end_s": 54.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178842777581",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opener was a basic identity check, not a warm welcome that positioned the rep as a helper."
    },
    {
      "ucid": "21112178842777581",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "am I speaking with Vikesh ji?",
      "comment": "Only verified the customer's name and business type, missing questions on procurement city and contact details."
    },
    {
      "ucid": "21112178842777581",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 3,
      "evidence": "What is the monthly consumption?",
      "comment": "Asked about business type, end-users, and monthly tonnage, but failed to reach the 'partial' threshold of 4 questions."
    },
    {
      "ucid": "21112178842777581",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The JSW One platform and its benefits were not mentioned at all."
    },
    {
      "ucid": "21112178842777581",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Was there any requirement right now?",
      "comment": "Although the agent asked about a current requirement, he did not schedule a specific callback when the customer said no."
    },
    {
      "ucid": "21112178842777581",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a vague 'let me know', failing to secure a quote, specific callback, or walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}