{
  "ucid": "21112178842756591",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:56:04",
  "end_time": "2026-09-03 14:57:01",
  "duration_sec": 57,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8c8a7ca4107dd092ae1443d48922e469.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1058,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842756591__DIA8c8a7ca4107dd092ae1443d48922e469.mp3",
  "audio_bytes": 115560,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 38.52,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello sir, is [inaudible] sir speaking?   (हॅलो सर, [inaudible] सर बोल रहे है?)\n[4s] CUSTOMER: Yes madam, speak.   (યસ મેડમ બોલ્યો.)\n[5s] AGENT: Sir, I am Anushree calling from JSW One.   (सर मैं अनुश्री से बात कर रही हूं JSW One से।)\n[8s] CUSTOMER: Yes, from JSW One, speak.   (હા JSW One થી બોલ્યો.)\n[9s] CUSTOMER: Yes, right now a... actually we were about to start a project but it hasn't started yet. If the work had started, there would have been a requirement, but it hasn't started at all.   (हां अभी ना एक... actually एक काम चालू करने वाले थे लेकिन अभी तक चालू हुआ नहीं। काम चालू होता तो requirement था लेकिन अभी चालू ही नहीं हुआ है।)\n[16s] CUSTOMER: So when we start, we will see and then call you.   (तो चालू करेंगे तो देखेंगे फिर आपको फोन करेंगे।)\n[18s] AGENT: Still sir, should I call this month or should I call you next month?   (फिर भी सर, ये महीने में कॉल करूं या next month में कॉल करूं आपको?)\n[21s] CUSTOMER: Call next month.   (Next month कॉल कीजिये ना।)\n[22s] AGENT: Should I do it in the first week of next month?   (Next month first week में करूं?)\n[23s] CUSTOMER: Okay. Yes.   (Okay. हां।)\n[25s] AGENT: Alright. Thank you.   (ठीक है। Thank you.)\n[26s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"Gujarati\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: Significant background conversation on the customer's side makes some parts of their speech difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (15% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\"]",
  "pitch_coaching_note": "When a customer states they have no current requirement, try to ask at least one high-level discovery question about their future project to better prepare for the follow-up call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer immediately preempted the call, stating a planned project has been delayed and they have no current material requirement. The agent did not perform discovery but successfully secured a commitment for a follow-up call in the first week of the next month.",
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  "latency_ms": 34799,
  "input_tokens": 3018,
  "output_tokens": 715,
  "created_at": "2026-09-25 11:40:14",
  "sentiment": "neutral",
  "sentiment_score": 0.1,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.372,
  "agent_talk_sec": 8.1,
  "customer_talk_sec": 13.7,
  "dead_air_sec": 35.2,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 311.1,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 8,
  "discovery_qs": 3,
  "words_agent": 42,
  "words_customer": 60,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178842756591",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.87,
      "end_s": 2.3,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178842756591",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 3.69,
      "text_en": "Hello sir, is [inaudible] sir speaking?",
      "text_native": "हॅलो सर, [inaudible] सर बोल रहे है?"
    },
    {
      "ucid": "21112178842756591",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.9,
      "end_s": 4.8,
      "text_en": "Yes madam, speak.",
      "text_native": "યસ મેડમ બોલ્યો."
    },
    {
      "ucid": "21112178842756591",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.0,
      "end_s": 7.2,
      "text_en": "Sir, I am Anushree calling from JSW One.",
      "text_native": "सर मैं अनुश्री से बात कर रही हूं JSW One से।"
    },
    {
      "ucid": "21112178842756591",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 8.8,
      "text_en": "Yes, from JSW One, speak.",
      "text_native": "હા JSW One થી બોલ્યો."
    },
    {
      "ucid": "21112178842756591",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 15.2,
      "text_en": "Yes, right now a... actually we were about to start a project but it hasn't started yet. If the work had started, there would have been a requirement, but it hasn't started at all.",
      "text_native": "हां अभी ना एक... actually एक काम चालू करने वाले थे लेकिन अभी तक चालू हुआ नहीं। काम चालू होता तो requirement था लेकिन अभी चालू ही नहीं हुआ है।"
    },
    {
      "ucid": "21112178842756591",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.7,
      "end_s": 17.8,
      "text_en": "So when we start, we will see and then call you.",
      "text_native": "तो चालू करेंगे तो देखेंगे फिर आपको फोन करेंगे।"
    },
    {
      "ucid": "21112178842756591",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 20.8,
      "text_en": "Still sir, should I call this month or should I call you next month?",
      "text_native": "फिर भी सर, ये महीने में कॉल करूं या next month में कॉल करूं आपको?"
    },
    {
      "ucid": "21112178842756591",
      "idx": 8,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 22.0,
      "text_en": "Call next month.",
      "text_native": "Next month कॉल कीजिये ना।"
    },
    {
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      "idx": 9,
      "speaker": "agent",
      "start_s": 22.1,
      "end_s": 23.1,
      "text_en": "Should I do it in the first week of next month?",
      "text_native": "Next month first week में करूं?"
    },
    {
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      "idx": 10,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 24.8,
      "text_en": "Okay. Yes.",
      "text_native": "Okay. हां।"
    },
    {
      "ucid": "21112178842756591",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 25.8,
      "text_en": "Alright. Thank you.",
      "text_native": "ठीक है। Thank you."
    },
    {
      "ucid": "21112178842756591",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.0,
      "end_s": 26.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
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      "step_name": "Warm welcome opener",
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      "evidence": "Sir, I am Anushree calling from JSW One.",
      "comment": "The agent provided a standard, professional opening before the customer preempted the conversation."
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      "step_id": "NR2",
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      "result": "fail",
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      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only verified the customer's name; no other profile questions were asked as the customer immediately stated they had no requirement."
    },
    {
      "ucid": "21112178842756591",
      "step_id": "NR3",
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      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
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      "comment": "No discovery questions were attempted after the customer stated their project was delayed and they had no current need."
    },
    {
      "ucid": "21112178842756591",
      "step_id": "NR4",
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      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Platform education was not provided as the call did not progress to the discovery stage."
    },
    {
      "ucid": "21112178842756591",
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      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Should I do it in the first week of next month?",
      "comment": "After the customer stated they had no current requirement, the agent successfully scheduled a specific callback window."
    },
    {
      "ucid": "21112178842756591",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
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      "questions_hit": null,
      "evidence": "Should I do it in the first week of next month?",
      "comment": "The call ended with a clear, agreed-upon next step: a callback in the first week of the following month."
    }
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  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education"
  ],
  "objection_phrases_list": []
}