{
  "ucid": "21112178842735721",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:52:37",
  "end_time": "2026-09-03 14:53:19",
  "duration_sec": 42,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1f47a1119ee1395bd5ecdea9f521ff93.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1060,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842735721__DIA1f47a1119ee1395bd5ecdea9f521ff93.mp3",
  "audio_bytes": 60264,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 20.088,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello, is Sunil sir speaking?   (हॅलो, सुनील सर बोलतात?)\n[3s] CUSTOMER: Yes, speak.   (हा, बोल ना.)\n[4s] AGENT: Sir, Anupriti speaking from JSW One.   (सर, अनुप्रिती बोलते JSW One मधून.)\n[6s] CUSTOMER: Yes, speak.   (हा, बोला.)\n[7s] AGENT: Sir, I wanted to ask if you have any requirement?   (सर, काही requirement आहे का विचारायचं होतं?)\n[9s] CUSTOMER: Not right now.   (सध्या तरी नाहीये.)\n[11s] AGENT: Alright sir. Okay, thank you.   (ठीक आहे सर. ओके, थँक यू.)\n[13s] CUSTOMER: [inaudible]",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (11% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, your goal is to pivot to discovery; ask about their business type and typical steel usage so we can be ready to help when they do have a need.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced herself and immediately asked if the customer had a requirement. The customer stated they had no current need. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, Anupriti speaking from JSW One.\", \"comment\": \"The opener was a basic introduction and did not welcome the customer for their registration or position the agent as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"is Sunil sir speaking?\", \"comment\": \"The agent only confirmed the customer's name but asked no other basic profile questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the JSW One platform or its benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I wanted to ask if you have any requirement?\", \"comment\": \"The agent asked for a requirement but did not schedule a specific callback date when the customer said they had none.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended without securing a quote, a specific callback, or a platform walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, your goal is to pivot to discovery; ask about their business type and typical steel usage so we can be ready to help when they do have a need.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced herself and immediately asked if the customer had a requirement. The customer stated they had no current need. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 28498,
  "input_tokens": 2814,
  "output_tokens": 696,
  "created_at": "2026-09-25 11:40:09",
  "sentiment": "negative",
  "sentiment_score": -0.22,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.657,
  "agent_talk_sec": 6.5,
  "customer_talk_sec": 3.4,
  "dead_air_sec": 32.1,
  "longest_monologue_sec": 1.9,
  "agent_wpm": 240.0,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 26,
  "words_customer": 9,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178842735721",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.07,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178842735721",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.49,
      "end_s": 2.64,
      "text_en": "Hello, is Sunil sir speaking?",
      "text_native": "हॅलो, सुनील सर बोलतात?"
    },
    {
      "ucid": "21112178842735721",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.29,
      "end_s": 3.9,
      "text_en": "Yes, speak.",
      "text_native": "हा, बोल ना."
    },
    {
      "ucid": "21112178842735721",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 5.84,
      "text_en": "Sir, Anupriti speaking from JSW One.",
      "text_native": "सर, अनुप्रिती बोलते JSW One मधून."
    },
    {
      "ucid": "21112178842735721",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.19,
      "end_s": 6.7,
      "text_en": "Yes, speak.",
      "text_native": "हा, बोला."
    },
    {
      "ucid": "21112178842735721",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.1,
      "end_s": 8.98,
      "text_en": "Sir, I wanted to ask if you have any requirement?",
      "text_native": "सर, काही requirement आहे का विचारायचं होतं?"
    },
    {
      "ucid": "21112178842735721",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.4,
      "end_s": 10.49,
      "text_en": "Not right now.",
      "text_native": "सध्या तरी नाहीये."
    },
    {
      "ucid": "21112178842735721",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.82,
      "end_s": 12.44,
      "text_en": "Alright sir. Okay, thank you.",
      "text_native": "ठीक आहे सर. ओके, थँक यू."
    },
    {
      "ucid": "21112178842735721",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.97,
      "end_s": 13.8,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178842735721",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, Anupriti speaking from JSW One.",
      "comment": "The opener was a basic introduction and did not welcome the customer for their registration or position the agent as a helper."
    },
    {
      "ucid": "21112178842735721",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "is Sunil sir speaking?",
      "comment": "The agent only confirmed the customer's name but asked no other basic profile questions."
    },
    {
      "ucid": "21112178842735721",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178842735721",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the JSW One platform or its benefits."
    },
    {
      "ucid": "21112178842735721",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I wanted to ask if you have any requirement?",
      "comment": "The agent asked for a requirement but did not schedule a specific callback date when the customer said they had none."
    },
    {
      "ucid": "21112178842735721",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was ended without securing a quote, a specific callback, or a platform walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}