{
  "ucid": "21112178842727472",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:51:14",
  "end_time": "2026-09-03 14:51:55",
  "duration_sec": 41,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4e7ceab8c183fb057896dd0cd7722004.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1061,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842727472__DIA4e7ceab8c183fb057896dd0cd7722004.mp3",
  "audio_bytes": 76248,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 25.416,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (హలో)\n[2s] AGENT: Hello namaste sir, where are you speaking from?   (హలో నమస్తే సార్, ఎక్కడ నుంచి మాట్లాడుతున్నారు?)\n[4s] CUSTOMER: Rajendra Steel.   (రాజేంద్ర స్టీల్.)\n[5s] AGENT: Sir okay, I am Varun speaking from JSW One.   (సర్ ఓకే, వరుణ్ మాట్లాడుతున్నాను ఇక్కడ JSW One నుంచి.)\n[9s] CUSTOMER: Okay.   (ఓకే.)\n[10s] AGENT: Sir, when we spoke last month, I was asking if you have any enquiries related to steel?   (సర్ మీరు లాస్ట్ మంత్ లో ఒకసారి మాట్లాడినప్పుడు, మీకు ఏమైనా ఎంక్వయిరీస్ ఉన్నాయా అని స్టీల్ సంబంధించి?)\n[15s] AGENT: From JSW or...   (JSW నుంచి గాని...)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: There is a slight background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the call structure: always ask for permission to speak, then deliver the supply hook to create interest before asking for an enquiry.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself from JSW One and asked the customer, 'Rajendra Steel', if they had any steel enquiries, referencing a prior conversation. The call ended abruptly before any discovery, pitching, or next steps could be established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello namaste sir, where are you speaking from? ... Sir okay, I am Varun speaking from JSW One.\", \"comment\": \"Agent identified himself and JSW One but failed to ask if it was a good time to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, when we spoke last month, I was asking if you have any enquiries related to steel?\", \"comment\": \"Agent did not lead with a supply or price hook; instead, he immediately asked for an enquiry.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions from the rubric were asked; the call ended too soon.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not qualify for a current requirement or capture any material details.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step committed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the call structure: always ask for permission to speak, then deliver the supply hook to create interest before asking for an enquiry.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself from JSW One and asked the customer, 'Rajendra Steel', if they had any steel enquiries, referencing a prior conversation. The call ended abruptly before any discovery, pitching, or next steps could be established.\"}",
  "error": null,
  "latency_ms": 30027,
  "input_tokens": 2752,
  "output_tokens": 682,
  "created_at": "2026-09-25 11:40:14",
  "sentiment": "neutral",
  "sentiment_score": 0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.865,
  "agent_talk_sec": 10.9,
  "customer_talk_sec": 1.7,
  "dead_air_sec": 28.4,
  "longest_monologue_sec": 5.9,
  "agent_wpm": 203.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 37,
  "words_customer": 4,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178842727472",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.29,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178842727472",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 3.58,
      "text_en": "Hello namaste sir, where are you speaking from?",
      "text_native": "హలో నమస్తే సార్, ఎక్కడ నుంచి మాట్లాడుతున్నారు?"
    },
    {
      "ucid": "21112178842727472",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.9,
      "end_s": 4.84,
      "text_en": "Rajendra Steel.",
      "text_native": "రాజేంద్ర స్టీల్."
    },
    {
      "ucid": "21112178842727472",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.26,
      "end_s": 8.2,
      "text_en": "Sir okay, I am Varun speaking from JSW One.",
      "text_native": "సర్ ఓకే, వరుణ్ మాట్లాడుతున్నాను ఇక్కడ JSW One నుంచి."
    },
    {
      "ucid": "21112178842727472",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 9.2,
      "text_en": "Okay.",
      "text_native": "ఓకే."
    },
    {
      "ucid": "21112178842727472",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 14.54,
      "text_en": "Sir, when we spoke last month, I was asking if you have any enquiries related to steel?",
      "text_native": "సర్ మీరు లాస్ట్ మంత్ లో ఒకసారి మాట్లాడినప్పుడు, మీకు ఏమైనా ఎంక్వయిరీస్ ఉన్నాయా అని స్టీల్ సంబంధించి?"
    },
    {
      "ucid": "21112178842727472",
      "idx": 6,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 16.2,
      "text_en": "From JSW or...",
      "text_native": "JSW నుంచి గాని..."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842727472",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello namaste sir, where are you speaking from? ... Sir okay, I am Varun speaking from JSW One.",
      "comment": "Agent identified himself and JSW One but failed to ask if it was a good time to speak."
    },
    {
      "ucid": "21112178842727472",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, when we spoke last month, I was asking if you have any enquiries related to steel?",
      "comment": "Agent did not lead with a supply or price hook; instead, he immediately asked for an enquiry."
    },
    {
      "ucid": "21112178842727472",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions from the rubric were asked; the call ended too soon."
    },
    {
      "ucid": "21112178842727472",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178842727472",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not qualify for a current requirement or capture any material details."
    },
    {
      "ucid": "21112178842727472",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step committed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}