Call 21112178842716611 2026-09-03 · sudeeps · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Marathi | 13 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side makes some of their speech difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the customer was likely the wrong contact and the call ended.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a requirement but did not schedule a specific callback date when none was present.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a clear next step being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called a new registration at an automobile company, but the contact appeared to be the wrong person for procurement. The agent asked for a requirement immediately, was deflected, and the call ended abruptly without any discovery or clear next steps.
Coaching
When calling a new registration, first verify you're speaking with the person who handles procurement before asking about requirements, as this will prevent early call terminations.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
Agent immediately asked for a requirement, which is hard sales pressure, instead of a warm, helper-focused opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only verified the customer's name and company (1 of 4 questions); did not ask about city, procurement role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the customer was likely the wrong contact and the call ended. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent asked for a requirement but did not schedule a specific callback date when none was present. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a clear next step being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.747 heavy | 16.5s | 5.6s | 36.9s | 6.5s | 269.1 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
हॅलो?
agent
1.4s
Hello, is this Shlok Patil speaking from Nauka Automobile?
हॅलो, श्लोक पाटील बोलताय का Nauka Automobile?
customer
4.2s
Yes.
हा.
agent
4.8s
Yes, hello sir. This is Sudip speaking from JSW One, Jindal Steel.
हा, नमस्कार सर. सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील.
customer
7.8s
Yes?
हा?
agent
8.4s
This is Sudip Sonawane speaking from JSW One MSME. Can you hear me?
सुदीप सोनावणे बोलतोय JSW One MSME मधनं. येतोय आवाज?
customer
11.8s
I can hear you. Speak.
येतोय आवाज. बोला.
agent
13.3s
Yes, your company was registered on our JSW One portal, sir. I had called regarding your steel purchase. Do you have any requirement in steel, in MS grade?
हा, तुमची कंपनी registered झाली होती सर portal वर आपल्या JSW One च्या. तुमच्या steel purchase संदर्भात फोन केला होता मी. काय काय steel मध्ये requirement आहे का आपल्याला MS grade मध्ये?
customer
20.2s
For steel?
Steel चं?
agent
21.1s
Yes.
हा.
customer
22.2s
No, you check that number and tell me.
नाही, मला त्या नंबर बघशील ते सांगशील.
agent
24.5s
Is there someone of yours who can tell in a minute?
एक मिनिट सांगणार आहे का तुमचं?
customer
26.3s
Correct.
बरोबर.