{
  "ucid": "21112178842716611",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:49:26",
  "end_time": "2026-09-03 14:50:25",
  "duration_sec": 59,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6af9fe1df6cfe19e6af05ab1ae8c291e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1062,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842716611__DIA6af9fe1df6cfe19e6af05ab1ae8c291e.mp3",
  "audio_bytes": 119664,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 39.888,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello, is this Shlok Patil speaking from Nauka Automobile?   (हॅलो, श्लोक पाटील बोलताय का Nauka Automobile?)\n[4s] CUSTOMER: Yes.   (हा.)\n[5s] AGENT: Yes, hello sir. This is Sudip speaking from JSW One, Jindal Steel.   (हा, नमस्कार सर. सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील.)\n[8s] CUSTOMER: Yes?   (हा?)\n[8s] AGENT: This is Sudip Sonawane speaking from JSW One MSME. Can you hear me?   (सुदीप सोनावणे बोलतोय JSW One MSME मधनं. येतोय आवाज?)\n[12s] CUSTOMER: I can hear you. Speak.   (येतोय आवाज. बोला.)\n[13s] AGENT: Yes, your company was registered on our JSW One portal, sir. I had called regarding your steel purchase. Do you have any requirement in steel, in MS grade?   (हा, तुमची कंपनी registered झाली होती सर portal वर आपल्या JSW One च्या. तुमच्या steel purchase संदर्भात फोन केला होता मी. काय काय steel मध्ये requirement आहे का आपल्याला MS grade मध्ये?)\n[20s] CUSTOMER: For steel?   (Steel चं?)\n[21s] AGENT: Yes.   (हा.)\n[22s] CUSTOMER: No, you check that number and tell me.   (नाही, मला त्या नंबर बघशील ते सांगशील.)\n[24s] AGENT: Is there someone of yours who can tell in a minute?   (एक मिनिट सांगणार आहे का तुमचं?)\n[26s] CUSTOMER: Correct.   (बरोबर.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on the customer's side makes some of their speech difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When calling a new registration, first verify you're speaking with the person who handles procurement before asking about requirements, as this will prevent early call terminations.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a new registration at an automobile company, but the contact appeared to be the wrong person for procurement. The agent asked for a requirement immediately, was deflected, and the call ended abruptly without any discovery or clear next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent immediately asked for a requirement, which is hard sales pressure, instead of a warm, helper-focused opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only verified the customer's name and company (1 of 4 questions); did not ask about city, procurement role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer was likely the wrong contact and the call ended.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent asked for a requirement but did not schedule a specific callback date when none was present.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a clear next step being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When calling a new registration, first verify you're speaking with the person who handles procurement before asking about requirements, as this will prevent early call terminations.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a new registration at an automobile company, but the contact appeared to be the wrong person for procurement. The agent asked for a requirement immediately, was deflected, and the call ended abruptly without any discovery or clear next steps.\"}",
  "error": null,
  "latency_ms": 49243,
  "input_tokens": 3008,
  "output_tokens": 663,
  "created_at": "2026-09-25 11:40:34",
  "sentiment": "neutral",
  "sentiment_score": -0.1,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.747,
  "agent_talk_sec": 16.5,
  "customer_talk_sec": 5.6,
  "dead_air_sec": 36.9,
  "longest_monologue_sec": 6.5,
  "agent_wpm": 269.1,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 4,
  "words_agent": 74,
  "words_customer": 19,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178842716611",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.63,
      "end_s": 1.03,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178842716611",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.43,
      "end_s": 3.83,
      "text_en": "Hello, is this Shlok Patil speaking from Nauka Automobile?",
      "text_native": "हॅलो, श्लोक पाटील बोलताय का Nauka Automobile?"
    },
    {
      "ucid": "21112178842716611",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.23,
      "end_s": 4.53,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178842716611",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 7.5,
      "text_en": "Yes, hello sir. This is Sudip speaking from JSW One, Jindal Steel.",
      "text_native": "हा, नमस्कार सर. सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील."
    },
    {
      "ucid": "21112178842716611",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.1,
      "text_en": "Yes?",
      "text_native": "हा?"
    },
    {
      "ucid": "21112178842716611",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.4,
      "end_s": 11.5,
      "text_en": "This is Sudip Sonawane speaking from JSW One MSME. Can you hear me?",
      "text_native": "सुदीप सोनावणे बोलतोय JSW One MSME मधनं. येतोय आवाज?"
    },
    {
      "ucid": "21112178842716611",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 13.1,
      "text_en": "I can hear you. Speak.",
      "text_native": "येतोय आवाज. बोला."
    },
    {
      "ucid": "21112178842716611",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.3,
      "end_s": 19.8,
      "text_en": "Yes, your company was registered on our JSW One portal, sir. I had called regarding your steel purchase. Do you have any requirement in steel, in MS grade?",
      "text_native": "हा, तुमची कंपनी registered झाली होती सर portal वर आपल्या JSW One च्या. तुमच्या steel purchase संदर्भात फोन केला होता मी. काय काय steel मध्ये requirement आहे का आपल्याला MS grade मध्ये?"
    },
    {
      "ucid": "21112178842716611",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.2,
      "end_s": 20.7,
      "text_en": "For steel?",
      "text_native": "Steel चं?"
    },
    {
      "ucid": "21112178842716611",
      "idx": 9,
      "speaker": "agent",
      "start_s": 21.1,
      "end_s": 21.4,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178842716611",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 24.5,
      "text_en": "No, you check that number and tell me.",
      "text_native": "नाही, मला त्या नंबर बघशील ते सांगशील."
    },
    {
      "ucid": "21112178842716611",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 26.0,
      "text_en": "Is there someone of yours who can tell in a minute?",
      "text_native": "एक मिनिट सांगणार आहे का तुमचं?"
    },
    {
      "ucid": "21112178842716611",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.3,
      "end_s": 26.8,
      "text_en": "Correct.",
      "text_native": "बरोबर."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842716611",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent immediately asked for a requirement, which is hard sales pressure, instead of a warm, helper-focused opening."
    },
    {
      "ucid": "21112178842716611",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only verified the customer's name and company (1 of 4 questions); did not ask about city, procurement role, or contact details."
    },
    {
      "ucid": "21112178842716611",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer was likely the wrong contact and the call ended."
    },
    {
      "ucid": "21112178842716611",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any platform education could be provided."
    },
    {
      "ucid": "21112178842716611",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent asked for a requirement but did not schedule a specific callback date when none was present."
    },
    {
      "ucid": "21112178842716611",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without a clear next step being agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}