{
  "ucid": "21112178842716251",
  "call_date": "2026-09-03",
  "start_time": "1899-12-30 14:49:22",
  "end_time": "1899-12-30 14:49:48",
  "duration_sec": 26,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcdc67e19d123fe44bca6add742082943.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 209,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842716251__DIAcdc67e19d123fe44bca6add742082943.mp3",
  "audio_bytes": 54648,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 18.216,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello, is Jadhav sir speaking?   (हॅलो, जाधव सर बोलतायत?)\n[3s] CUSTOMER: Yes.   (हो.)\n[3s] AGENT: Sir, this is Anubhuti speaking from JSW One.   (सर, अनुभूती बोलतीये JSW One मधून.)\n[5s] CUSTOMER: Wanted to say that, Deepak Jain.   (बोलायचं की दीपक जैन.)\n[7s] AGENT: Sir, I wanted to ask if you have any requirement?   (सर, काही requirement आहे का विचारायचं होतं तुमची?)\n[9s] CUSTOMER: No madam, I don't have any requirement.   (नाही मॅडम, काही requirement नाहीये.)\n[10s] AGENT: No? Okay. That's fine, sir. Thank you.   (नाही? ओके. चालेल सर. थँक्यू.)\n[12s] CUSTOMER: Thank you.   (थँक्यू.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: There is some background noise, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no immediate requirement, you must still attempt discovery to understand their business for future needs instead of ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, confirmed their name, and immediately asked if they had a requirement. The customer stated they did not, and the agent accepted this and ended the call without attempting any discovery, value proposition, or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent gave a standard introduction but did not welcome the customer for their new registration or set a helpful tone.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"is Jadhav sir speaking?\", \"comment\": \"Agent only verified the customer's name (1/4 questions) before jumping directly to asking for a requirement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent only asked a single closed question about immediate requirements.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated before any platform education could be attempted.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"No madam, I don't have any requirement.\", \"comment\": \"The customer stated they had no requirement, and the agent did not attempt to schedule a specific callback for a future need.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay. That's fine, sir. Thank you.\", \"comment\": \"The call ended without any of the three required closure outcomes (quote, specific callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no immediate requirement, you must still attempt discovery to understand their business for future needs instead of ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, confirmed their name, and immediately asked if they had a requirement. The customer stated they did not, and the agent accepted this and ended the call without attempting any discovery, value proposition, or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 28303,
  "input_tokens": 2849,
  "output_tokens": 700,
  "created_at": "2026-09-25 10:59:16",
  "sentiment": "neutral",
  "sentiment_score": 0.006,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.625,
  "agent_talk_sec": 6.5,
  "customer_talk_sec": 3.9,
  "dead_air_sec": 15.6,
  "longest_monologue_sec": 1.9,
  "agent_wpm": 276.9,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 30,
  "words_customer": 17,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842716251",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.57,
      "end_s": 0.97,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178842716251",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 2.49,
      "text_en": "Hello, is Jadhav sir speaking?",
      "text_native": "हॅलो, जाधव सर बोलतायत?"
    },
    {
      "ucid": "21112178842716251",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 2.9,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178842716251",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.18,
      "end_s": 4.9,
      "text_en": "Sir, this is Anubhuti speaking from JSW One.",
      "text_native": "सर, अनुभूती बोलतीये JSW One मधून."
    },
    {
      "ucid": "21112178842716251",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 6.26,
      "text_en": "Wanted to say that, Deepak Jain.",
      "text_native": "बोलायचं की दीपक जैन."
    },
    {
      "ucid": "21112178842716251",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.64,
      "end_s": 8.58,
      "text_en": "Sir, I wanted to ask if you have any requirement?",
      "text_native": "सर, काही requirement आहे का विचारायचं होतं तुमची?"
    },
    {
      "ucid": "21112178842716251",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.67,
      "end_s": 10.08,
      "text_en": "No madam, I don't have any requirement.",
      "text_native": "नाही मॅडम, काही requirement नाहीये."
    },
    {
      "ucid": "21112178842716251",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.17,
      "end_s": 11.84,
      "text_en": "No? Okay. That's fine, sir. Thank you.",
      "text_native": "नाही? ओके. चालेल सर. थँक्यू."
    },
    {
      "ucid": "21112178842716251",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 12.45,
      "text_en": "Thank you.",
      "text_native": "थँक्यू."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842716251",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent gave a standard introduction but did not welcome the customer for their new registration or set a helpful tone."
    },
    {
      "ucid": "21112178842716251",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "is Jadhav sir speaking?",
      "comment": "Agent only verified the customer's name (1/4 questions) before jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178842716251",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only asked a single closed question about immediate requirements."
    },
    {
      "ucid": "21112178842716251",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated before any platform education could be attempted."
    },
    {
      "ucid": "21112178842716251",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "No madam, I don't have any requirement.",
      "comment": "The customer stated they had no requirement, and the agent did not attempt to schedule a specific callback for a future need."
    },
    {
      "ucid": "21112178842716251",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay. That's fine, sir. Thank you.",
      "comment": "The call ended without any of the three required closure outcomes (quote, specific callback, or walkthrough)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}