Call 21112178842670691 2026-09-03 · Abdul Ansari · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked before the call ended.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked for a requirement, no specific callback was scheduled when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no closure outcome achieved.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a new registrant, Jainam Electricals, and confirmed the company name. When the customer stated they had no current steel requirement, the agent asked why they had registered, after which the call ended abruptly.
Coaching
When a customer says they have no requirement, avoid asking 'why did you register?' as it can sound confrontational and cause them to disengage.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was a direct requirement check, not a warm welcome that positions the agent as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only confirmed the company name; no other basic profile questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked before the call ended. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was mentioned but its benefits and features were not explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked for a requirement, no specific callback was scheduled when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no closure outcome achieved. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.748 heavy | 7.7s | 2.6s | 32.7s | 2.7s | 288.3 | 0 | 5 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
agent
1.2s
Hello.
customer
1.5s
Yes.
हाँ।
agent
1.8s
Am I speaking with Jainam Electricals?
Jainam Electricals से बात कर रहे हैं?
customer
3.0s
Yes.
हाँ।
agent
3.5s
Yeah, this is Abdul speaking, sir, from JSW One.
Yeah, मैं अब्दुल बात कर रहा हूँ सर, JSW One से।
customer
6.3s
Tell me.
बोलो।
agent
7.1s
Do you have any requirement for steel, sir? You had registered on the JSW platform.
कुछ रिक्वायरमेंट है क्या सर steel में? आपने रजिस्ट्रेशन किया था JSW platform पे।
customer
10.0s
No, no.
नहीं नहीं।
agent
11.0s
Okay, so why did you register?
अच्छा, तो रजिस्ट्रेशन क्यों किया था आप?
customer
12.8s
Hello?