{
  "ucid": "21112178842670691",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:41:46",
  "end_time": "2026-09-03 14:42:29",
  "duration_sec": 43,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0025ca294d075f8992732e28465c3241.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1066,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842670691__DIA0025ca294d075f8992732e28465c3241.mp3",
  "audio_bytes": 81000,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 27.0,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes.   (हाँ।)\n[2s] AGENT: Am I speaking with Jainam Electricals?   (Jainam Electricals से बात कर रहे हैं?)\n[3s] CUSTOMER: Yes.   (हाँ।)\n[4s] AGENT: Yeah, this is Abdul speaking, sir, from JSW One.   (Yeah, मैं अब्दुल बात कर रहा हूँ सर, JSW One से।)\n[6s] CUSTOMER: Tell me.   (बोलो।)\n[7s] AGENT: Do you have any requirement for steel, sir? You had registered on the JSW platform.   (कुछ रिक्वायरमेंट है क्या सर steel में? आपने रजिस्ट्रेशन किया था JSW platform पे।)\n[10s] CUSTOMER: No, no.   (नहीं नहीं।)\n[11s] AGENT: Okay, so why did you register?   (अच्छा, तो रजिस्ट्रेशन क्यों किया था आप?)\n[13s] CUSTOMER: Hello?",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no requirement, avoid asking 'why did you register?' as it can sound confrontational and cause them to disengage.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, Jainam Electricals, and confirmed the company name. When the customer stated they had no current steel requirement, the agent asked why they had registered, after which the call ended abruptly.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was a direct requirement check, not a warm welcome that positions the agent as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only confirmed the company name; no other basic profile questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked before the call ended.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform was mentioned but its benefits and features were not explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the agent asked for a requirement, no specific callback was scheduled when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no closure outcome achieved.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no requirement, avoid asking 'why did you register?' as it can sound confrontational and cause them to disengage.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, Jainam Electricals, and confirmed the company name. When the customer stated they had no current steel requirement, the agent asked why they had registered, after which the call ended abruptly.\"}",
  "error": null,
  "latency_ms": 34700,
  "input_tokens": 2835,
  "output_tokens": 633,
  "created_at": "2026-09-25 11:40:29",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.748,
  "agent_talk_sec": 7.7,
  "customer_talk_sec": 2.6,
  "dead_air_sec": 32.7,
  "longest_monologue_sec": 2.7,
  "agent_wpm": 288.3,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 37,
  "words_customer": 8,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178842670691",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.83,
      "end_s": 1.23,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178842670691",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.23,
      "end_s": 1.53,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178842670691",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.53,
      "end_s": 1.83,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178842670691",
      "idx": 3,
      "speaker": "agent",
      "start_s": 1.83,
      "end_s": 3.03,
      "text_en": "Am I speaking with Jainam Electricals?",
      "text_native": "Jainam Electricals से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178842670691",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.03,
      "end_s": 3.53,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178842670691",
      "idx": 5,
      "speaker": "agent",
      "start_s": 3.53,
      "end_s": 5.83,
      "text_en": "Yeah, this is Abdul speaking, sir, from JSW One.",
      "text_native": "Yeah, मैं अब्दुल बात कर रहा हूँ सर, JSW One से।"
    },
    {
      "ucid": "21112178842670691",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.33,
      "end_s": 6.83,
      "text_en": "Tell me.",
      "text_native": "बोलो।"
    },
    {
      "ucid": "21112178842670691",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.13,
      "end_s": 9.83,
      "text_en": "Do you have any requirement for steel, sir? You had registered on the JSW platform.",
      "text_native": "कुछ रिक्वायरमेंट है क्या सर steel में? आपने रजिस्ट्रेशन किया था JSW platform पे।"
    },
    {
      "ucid": "21112178842670691",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.03,
      "end_s": 10.53,
      "text_en": "No, no.",
      "text_native": "नहीं नहीं।"
    },
    {
      "ucid": "21112178842670691",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.03,
      "end_s": 12.23,
      "text_en": "Okay, so why did you register?",
      "text_native": "अच्छा, तो रजिस्ट्रेशन क्यों किया था आप?"
    },
    {
      "ucid": "21112178842670691",
      "idx": 10,
      "speaker": "customer",
      "start_s": 12.83,
      "end_s": 13.23,
      "text_en": "Hello?",
      "text_native": "Hello?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178842670691",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opener was a direct requirement check, not a warm welcome that positions the agent as a helper."
    },
    {
      "ucid": "21112178842670691",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only confirmed the company name; no other basic profile questions were asked."
    },
    {
      "ucid": "21112178842670691",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked before the call ended."
    },
    {
      "ucid": "21112178842670691",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform was mentioned but its benefits and features were not explained."
    },
    {
      "ucid": "21112178842670691",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the agent asked for a requirement, no specific callback was scheduled when the customer said no."
    },
    {
      "ucid": "21112178842670691",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no closure outcome achieved."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}