Call 21112178842666441 2026-09-03 · Aditya Pandey · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 17 turns, clean transcript (0% inaudible) | Marathi | 17 | new_registration (campaign_name:medium) |
Audio: clear: Some call center background noise is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.72
confidence high · +12/−1
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about business type, hitting 2/8 questions, which is below the 'partial' threshold of 4.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current need, the agent did not schedule a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague 'contact me if you need anything' rather than a scheduled quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, hello, I am Aditya Pandey calling from JSW One.
Summary
The agent contacted a customer who had previously registered. The customer identified their business as solar EPC, requiring square pipes, but stated they had no immediate need. The agent confirmed product availability and exchanged WhatsApp details but did not conduct further discovery or schedule a specific follow-up.
Coaching
When a customer says they have no requirement right now, you must still proceed with discovery to understand their business and buying cycle to set a specific follow-up.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello, I am Aditya Pandey calling from JSW One. The agent provided a professional opening and referenced the customer's prior registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
None of the four basic profile verification questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
The agent only asked about business type, hitting 2/8 questions, which is below the 'partial' threshold of 4. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's benefits (pricing, TC, availability) were not explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated no current need, the agent did not schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague 'contact me if you need anything' rather than a scheduled quote, callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.547 | 18.5s | 15.3s | 42.2s | 4.4s | 265.9 | 0 | 8 | 9 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello. Hello. V R Enterprise?
हॅलो. हॅलो. V R Enterprise?
agent
2.9s
Yes, speaking.
हा बोलतोय.
customer
3.6s
Yes, speak.
हा बोलता.
agent
4.3s
Sir, hello, I am Aditya Pandey calling from JSW One.
सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One.
customer
6.7s
Yes, speak, where are you calling from?
हा बोला ना, कुठून बोलताय?
agent
7.8s
Sir, calling from JSW, Jindal Steel Works, Mumbai.
सर JSW ने बोलतोय, जिंदाल स्टील वर्क्स, मुंबई.
customer
10.0s
Yes, speak.
हा बोला ना.
agent
10.6s
Sir, you had registered on our platform in July, but you didn't share any requirement. Is there any requirement now?
सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केला होता July मध्ये, तर तुम्ही काय requirement नाही share केली. आता काय आहे का requirement?
customer
15.2s
Uh no, not at the moment, sir.
अ नाही, सध्या नाहीये सर.
agent
16.9s
Okay sir. Are you in trading or in manufacturing?
ओके सर. तुम्ही trading मध्ये की manufacturing मध्ये?
customer
19.2s
Uh no, we are in solar EPC. So we... we need square pipes for the structure. I was trying for that.
अ नाही, आम्ही solar EPC मध्ये आहोत. तर आम्ही त्यांना आम्हाला structure साठी square pipes लागतात. त्यासाठी मी ट्राय करत होतो.
agent
24.0s
Okay. We supply that as well, sir. If you have any requirement, you can WhatsApp me. I will...
ओके. आम्ही ते पण supply करतो सर. तुम्हाला काय requirement असेल तर तुम्ही मला WhatsApp करा. मी तुम्हाला...
customer
28.0s
Yes, surely, surely. This is your number, right?
हो नक्की नक्की. हा तुमचाच नंबर आहे ना?
agent
29.8s
No, this is not it. I have just sent you a WhatsApp.
नाही हे नाहीये. मी तुम्हाला केलंय आता WhatsApp.
customer
31.8s
Yes, okay. Drop it on my WhatsApp. Then if there is anything, I will tell you.
हा ठीक आहे. माझ्या WhatsApp ला टाकून ठेवा. मग काय असेल तर सांगेन मी तुम्हाला.
agent
34.5s
Okay. Okay. Goodbye.
ओके. ओके. नमस्कार.
customer
35.8s
Thank you.