{ "ucid": "21112178842666441", "call_date": "2026-09-03", "start_time": "2026-09-03 14:41:04", "end_time": "2026-09-03 14:42:20", "duration_sec": 76, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa6ea0a27dd839786a4e4638184b7d176.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1067, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178842666441__DIAa6ea0a27dd839786a4e4638184b7d176.mp3", "audio_bytes": 183600, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 61.2, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. Hello. V R Enterprise? (हॅलो. हॅलो. V R Enterprise?)\n[3s] AGENT: Yes, speaking. (हा बोलतोय.)\n[4s] CUSTOMER: Yes, speak. (हा बोलता.)\n[4s] AGENT: Sir, hello, I am Aditya Pandey calling from JSW One. (सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One.)\n[7s] CUSTOMER: Yes, speak, where are you calling from? (हा बोला ना, कुठून बोलताय?)\n[8s] AGENT: Sir, calling from JSW, Jindal Steel Works, Mumbai. (सर JSW ने बोलतोय, जिंदाल स्टील वर्क्स, मुंबई.)\n[10s] CUSTOMER: Yes, speak. (हा बोला ना.)\n[11s] AGENT: Sir, you had registered on our platform in July, but you didn't share any requirement. Is there any requirement now? (सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केला होता July मध्ये, तर तुम्ही काय requirement नाही share केली. आता काय आहे का requirement?)\n[15s] CUSTOMER: Uh no, not at the moment, sir. (अ नाही, सध्या नाहीये सर.)\n[17s] AGENT: Okay sir. Are you in trading or in manufacturing? (ओके सर. तुम्ही trading मध्ये की manufacturing मध्ये?)\n[19s] CUSTOMER: Uh no, we are in solar EPC. So we... we need square pipes for the structure. I was trying for that. (अ नाही, आम्ही solar EPC मध्ये आहोत. तर आम्ही त्यांना आम्हाला structure साठी square pipes लागतात. त्यासाठी मी ट्राय करत होतो.)\n[24s] AGENT: Okay. We supply that as well, sir. If you have any requirement, you can WhatsApp me. I will... (ओके. आम्ही ते पण supply करतो सर. तुम्हाला काय requirement असेल तर तुम्ही मला WhatsApp करा. मी तुम्हाला...)\n[28s] CUSTOMER: Yes, surely, surely. This is your number, right? (हो नक्की नक्की. हा तुमचाच नंबर आहे ना?)\n[30s] AGENT: No, this is not it. I have just sent you a WhatsApp. (नाही हे नाहीये. मी तुम्हाला केलंय आता WhatsApp.)\n[32s] CUSTOMER: Yes, okay. Drop it on my WhatsApp. Then if there is anything, I will tell you. (हा ठीक आहे. माझ्या WhatsApp ला टाकून ठेवा. मग काय असेल तर सांगेन मी तुम्हाला.)\n[34s] AGENT: Okay. Okay. Goodbye. (ओके. ओके. नमस्कार.)\n[36s] CUSTOMER: Thank you.", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 17, "connected": 1, "audio_notes": "clear: Some call center background noise is present but does not significantly affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "17 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer says they have no requirement right now, you must still proceed with discovery to understand their business and buying cycle to set a specific follow-up.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": "square pipes", "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a customer who had previously registered. The customer identified their business as solar EPC, requiring square pipes, but stated they had no immediate need. The agent confirmed product availability and exchanged WhatsApp details but did not conduct further discovery or schedule a specific follow-up.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, I am Aditya Pandey calling from JSW One.\", \"comment\": \"The agent provided a professional opening and referenced the customer's prior registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"None of the four basic profile verification questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"The agent only asked about business type, hitting 2/8 questions, which is below the 'partial' threshold of 4.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform's benefits (pricing, TC, availability) were not explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"After the customer stated no current need, the agent did not schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague 'contact me if you need anything' rather than a scheduled quote, callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no requirement right now, you must still proceed with discovery to understand their business and buying cycle to set a specific follow-up.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"square pipes\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had previously registered. The customer identified their business as solar EPC, requiring square pipes, but stated they had no immediate need. The agent confirmed product availability and exchanged WhatsApp details but did not conduct further discovery or schedule a specific follow-up.\"}", "error": null, "latency_ms": 33456, "input_tokens": 3201, "output_tokens": 691, "created_at": "2026-09-25 11:40:31", "sentiment": "positive", "sentiment_score": 0.722, "sentiment_confidence": "high", "pos": 12, "neg": 1, "lex_hits": 8, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.547, "agent_talk_sec": 18.5, "customer_talk_sec": 15.3, "dead_air_sec": 42.2, "longest_monologue_sec": 4.4, "agent_wpm": 265.9, "interruptions": 0, "agent_turns": 8, "customer_turns": 9, "discovery_qs": 2, "words_agent": 82, "words_customer": 70, "monologue_heavy": 0, "turns": [ { "ucid": "21112178842666441", "idx": 0, "speaker": "customer", "start_s": 1.28, "end_s": 2.88, "text_en": "Hello. Hello. V R Enterprise?", "text_native": "हॅलो. हॅलो. V R Enterprise?" }, { "ucid": "21112178842666441", "idx": 1, "speaker": "agent", "start_s": 2.88, "end_s": 3.4, "text_en": "Yes, speaking.", "text_native": "हा बोलतोय." }, { "ucid": "21112178842666441", "idx": 2, "speaker": "customer", "start_s": 3.57, "end_s": 4.17, "text_en": "Yes, speak.", "text_native": "हा बोलता." }, { "ucid": "21112178842666441", "idx": 3, "speaker": "agent", "start_s": 4.3, "end_s": 6.48, "text_en": "Sir, hello, I am Aditya Pandey calling from JSW One.", "text_native": "सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One." }, { "ucid": "21112178842666441", "idx": 4, "speaker": "customer", "start_s": 6.7, "end_s": 7.8, "text_en": "Yes, speak, where are you calling from?", "text_native": "हा बोला ना, कुठून बोलताय?" }, { "ucid": "21112178842666441", "idx": 5, "speaker": "agent", "start_s": 7.8, "end_s": 10.0, "text_en": "Sir, calling from JSW, Jindal Steel Works, Mumbai.", "text_native": "सर JSW ने बोलतोय, जिंदाल स्टील वर्क्स, मुंबई." }, { "ucid": "21112178842666441", "idx": 6, "speaker": "customer", "start_s": 10.0, "end_s": 10.5, "text_en": "Yes, speak.", "text_native": "हा बोला ना." }, { "ucid": "21112178842666441", "idx": 7, "speaker": "agent", "start_s": 10.6, "end_s": 15.0, "text_en": "Sir, you had registered on our platform in July, but you didn't share any requirement. Is there any requirement now?", "text_native": "सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केला होता July मध्ये, तर तुम्ही काय requirement नाही share केली. आता काय आहे का requirement?" }, { "ucid": "21112178842666441", "idx": 8, "speaker": "customer", "start_s": 15.2, "end_s": 16.7, "text_en": "Uh no, not at the moment, sir.", "text_native": "अ नाही, सध्या नाहीये सर." }, { "ucid": "21112178842666441", "idx": 9, "speaker": "agent", "start_s": 16.9, "end_s": 18.8, "text_en": "Okay sir. Are you in trading or in manufacturing?", "text_native": "ओके सर. तुम्ही trading मध्ये की manufacturing मध्ये?" }, { "ucid": "21112178842666441", "idx": 10, "speaker": "customer", "start_s": 19.2, "end_s": 24.0, "text_en": "Uh no, we are in solar EPC. So we... we need square pipes for the structure. I was trying for that.", "text_native": "अ नाही, आम्ही solar EPC मध्ये आहोत. तर आम्ही त्यांना आम्हाला structure साठी square pipes लागतात. त्यासाठी मी ट्राय करत होतो." }, { "ucid": "21112178842666441", "idx": 11, "speaker": "agent", "start_s": 24.0, "end_s": 28.0, "text_en": "Okay. We supply that as well, sir. If you have any requirement, you can WhatsApp me. I will...", "text_native": "ओके. आम्ही ते पण supply करतो सर. तुम्हाला काय requirement असेल तर तुम्ही मला WhatsApp करा. मी तुम्हाला..." }, { "ucid": "21112178842666441", "idx": 12, "speaker": "customer", "start_s": 28.0, "end_s": 29.8, "text_en": "Yes, surely, surely. This is your number, right?", "text_native": "हो नक्की नक्की. हा तुमचाच नंबर आहे ना?" }, { "ucid": "21112178842666441", "idx": 13, "speaker": "agent", "start_s": 29.8, "end_s": 31.8, "text_en": "No, this is not it. I have just sent you a WhatsApp.", "text_native": "नाही हे नाहीये. मी तुम्हाला केलंय आता WhatsApp." }, { "ucid": "21112178842666441", "idx": 14, "speaker": "customer", "start_s": 31.8, "end_s": 34.5, "text_en": "Yes, okay. Drop it on my WhatsApp. Then if there is anything, I will tell you.", "text_native": "हा ठीक आहे. माझ्या WhatsApp ला टाकून ठेवा. मग काय असेल तर सांगेन मी तुम्हाला." }, { "ucid": "21112178842666441", "idx": 15, "speaker": "agent", "start_s": 34.5, "end_s": 35.8, "text_en": "Okay. Okay. Goodbye.", "text_native": "ओके. ओके. नमस्कार." }, { "ucid": "21112178842666441", "idx": 16, "speaker": "customer", "start_s": 35.8, "end_s": 36.5, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178842666441", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, hello, I am Aditya Pandey calling from JSW One.", "comment": "The agent provided a professional opening and referenced the customer's prior registration." }, { "ucid": "21112178842666441", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "None of the four basic profile verification questions were asked." }, { "ucid": "21112178842666441", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "", "comment": "The agent only asked about business type, hitting 2/8 questions, which is below the 'partial' threshold of 4." }, { "ucid": "21112178842666441", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The platform's benefits (pricing, TC, availability) were not explained." }, { "ucid": "21112178842666441", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "After the customer stated no current need, the agent did not schedule a specific callback date for a future opportunity." }, { "ucid": "21112178842666441", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended with a vague 'contact me if you need anything' rather than a scheduled quote, callback, or walkthrough." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }