Call 21112178842665171 2026-09-03 · sudeeps · 1:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Marathi | 18 | new_registration (campaign_name:medium) |
Audio: clear: Some background chatter is present, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only identified the customer as a contractor for TMT but did not attempt any further discovery on volume, brands, or payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although a future need was identified, the agent accepted a vague timeline ("Around the 15th-20th") instead of scheduling a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a specific next step; no quote, no scheduled callback, and no walkthrough was agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, greetings. This is Sudeep speaking from JSW One, Jindal Steel. Your company was registered on our portal.
Summary
The agent contacted a newly registered user who identified as a contractor needing TMT. The customer confirmed a future requirement but deferred the purchase until after the Pola festival, citing that laborers were on leave. The agent acknowledged the timeline of 15-20 days but did not gather further customer details or set a specific callback date.
Coaching
When a customer confirms a future need, use the time to complete the profile verification (NR2) and discovery questions (NR3) so you are fully prepared for the follow-up call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, greetings. This is Sudeep speaking from JSW One, Jindal Steel. Your company was registered on our portal. The agent provided a standard, professional opening referencing the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the customer's name but did not ask for company, procurement city, or role. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
The agent only identified the customer as a contractor for TMT but did not attempt any further discovery on volume, brands, or payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits or features. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although a future need was identified, the agent accepted a vague timeline ("Around the 15th-20th") instead of scheduling a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a specific next step; no quote, no scheduled callback, and no walkthrough was agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.676 | 20.2s | 9.7s | 55.1s | 4.8s | 258.4 | 0 | 11 | 7 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.6s
Hello?
हॅलो?
agent
3.2s
Hello?
हॅलो?
agent
5.6s
Hello Mr. Vijin?
हॅलो मिस्टर विजिन?
agent
7.9s
Hello?
हॅलो?
customer
8.4s
Hello?
हॅलो?
agent
9.0s
Is this Vijin Kamble speaking?
विजिन कांबळे बोलताय?
customer
10.4s
Yes.
हा.
agent
11.1s
Sir, greetings. This is Sudeep speaking from JSW One, Jindal Steel.
सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील.
customer
14.2s
Yes, tell me, sir.
हा, बोला ना सर.
agent
15.2s
Your company was registered on our portal. I had called regarding your steel purchase, sir. Do you have any requirement for steel?
हे तुमची कंपनी registered झाली होती portal वर आपल्या. तुमच्या steel purchase संदर्भात फोन केला होता सर. Steel मध्ये काय requirement आहे का आपल्याला?
customer
20.4s
Yes, there is a requirement, but after Pola. Now the laborers and all have gone to their villages.
हो, requirement आहे पण आता पोळ्या नंतर. आता जर लेबर वगैरे सगळे गावाला गेले.
agent
23.8s
Okay.
customer
24.8s
The new site also, now Pola means the rain will also reduce a bit.
नवीन साईट पण आता पोळा म्हणजे आता पाऊस थोडा कमी होईलच.
agent
28.0s
Understood. Are you a contractor, sir? Do you need TMT bars?
समजलं. तुम्ही काय contractor आहात का सर? TMT bars लागतात आपल्याला?
customer
31.8s
Contractor, for TMT.
Contractor, TMT चा.
agent
33.5s
You need TMT bars. Right now there is no requirement, you don't have labor. Okay. By when can an inquiry come?
TMT bar लागतात. आता सध्या काय requirement नाहीये, लेबर नाहीये तुमच्याकडे. Okay. कधी पर्यंत inquiry येऊ शकते?
customer
37.8s
Around the 15th-20th.
एक पंधरा-वीस तारखेत.
agent
39.4s
After 15 to 20 days. Alright sir. Will do. Okay.
पंधरा ते वीस दिवसांनंतर. ठीक आहे सर. चालेल. Okay.