{
  "ucid": "21112178842665171",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:40:51",
  "end_time": "2026-09-03 14:42:16",
  "duration_sec": 85,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2c6c5922201dd11f9413477b42f0a636.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1068,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842665171__DIA2c6c5922201dd11f9413477b42f0a636.mp3",
  "audio_bytes": 203040,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 67.68,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello?   (हॅलो?)\n[3s] AGENT: Hello?   (हॅलो?)\n[6s] AGENT: Hello Mr. Vijin?   (हॅलो मिस्टर विजिन?)\n[8s] AGENT: Hello?   (हॅलो?)\n[8s] CUSTOMER: Hello?   (हॅलो?)\n[9s] AGENT: Is this Vijin Kamble speaking?   (विजिन कांबळे बोलताय?)\n[10s] CUSTOMER: Yes.   (हा.)\n[11s] AGENT: Sir, greetings. This is Sudeep speaking from JSW One, Jindal Steel.   (सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील.)\n[14s] CUSTOMER: Yes, tell me, sir.   (हा, बोला ना सर.)\n[15s] AGENT: Your company was registered on our portal. I had called regarding your steel purchase, sir. Do you have any requirement for steel?   (हे तुमची कंपनी registered झाली होती portal वर आपल्या. तुमच्या steel purchase संदर्भात फोन केला होता सर. Steel मध्ये काय requirement आहे का आपल्याला?)\n[20s] CUSTOMER: Yes, there is a requirement, but after Pola. Now the laborers and all have gone to their villages.   (हो, requirement आहे पण आता पोळ्या नंतर. आता जर लेबर वगैरे सगळे गावाला गेले.)\n[24s] AGENT: Okay.\n[25s] CUSTOMER: The new site also, now Pola means the rain will also reduce a bit.   (नवीन साईट पण आता पोळा म्हणजे आता पाऊस थोडा कमी होईलच.)\n[28s] AGENT: Understood. Are you a contractor, sir? Do you need TMT bars?   (समजलं. तुम्ही काय contractor आहात का सर? TMT bars लागतात आपल्याला?)\n[32s] CUSTOMER: Contractor, for TMT.   (Contractor, TMT चा.)\n[34s] AGENT: You need TMT bars. Right now there is no requirement, you don't have labor. Okay. By when can an inquiry come?   (TMT bar लागतात. आता सध्या काय requirement नाहीये, लेबर नाहीये तुमच्याकडे. Okay. कधी पर्यंत inquiry येऊ शकते?)\n[38s] CUSTOMER: Around the 15th-20th.   (एक पंधरा-वीस तारखेत.)\n[39s] AGENT: After 15 to 20 days. Alright sir. Will do. Okay.   (पंधरा ते वीस दिवसांनंतर. ठीक आहे सर. चालेल. Okay.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer confirms a future need, use the time to complete the profile verification (NR2) and discovery questions (NR3) so you are fully prepared for the follow-up call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user who identified as a contractor needing TMT. The customer confirmed a future requirement but deferred the purchase until after the Pola festival, citing that laborers were on leave. The agent acknowledged the timeline of 15-20 days but did not gather further customer details or set a specific callback date.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. This is Sudeep speaking from JSW One, Jindal Steel. Your company was registered on our portal.\", \"comment\": \"The agent provided a standard, professional opening referencing the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only verified the customer's name but did not ask for company, procurement city, or role.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only identified the customer as a contractor for TMT but did not attempt any further discovery on volume, brands, or payment terms.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits or features.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although a future need was identified, the agent accepted a vague timeline (\\\"Around the 15th-20th\\\") instead of scheduling a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a specific next step; no quote, no scheduled callback, and no walkthrough was agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer confirms a future need, use the time to complete the profile verification (NR2) and discovery questions (NR3) so you are fully prepared for the follow-up call.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user who identified as a contractor needing TMT. The customer confirmed a future requirement but deferred the purchase until after the Pola festival, citing that laborers were on leave. The agent acknowledged the timeline of 15-20 days but did not gather further customer details or set a specific callback date.\"}",
  "error": null,
  "latency_ms": 39820,
  "input_tokens": 3203,
  "output_tokens": 742,
  "created_at": "2026-09-25 11:40:38",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.676,
  "agent_talk_sec": 20.2,
  "customer_talk_sec": 9.7,
  "dead_air_sec": 55.1,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 258.4,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 7,
  "discovery_qs": 9,
  "words_agent": 87,
  "words_customer": 45,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842665171",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 2.08,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178842665171",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.2,
      "end_s": 3.6,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178842665171",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.6,
      "end_s": 6.5,
      "text_en": "Hello Mr. Vijin?",
      "text_native": "हॅलो मिस्टर विजिन?"
    },
    {
      "ucid": "21112178842665171",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.9,
      "end_s": 8.3,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178842665171",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.4,
      "end_s": 8.8,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178842665171",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 9.9,
      "text_en": "Is this Vijin Kamble speaking?",
      "text_native": "विजिन कांबळे बोलताय?"
    },
    {
      "ucid": "21112178842665171",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.4,
      "end_s": 10.6,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178842665171",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.1,
      "end_s": 13.8,
      "text_en": "Sir, greetings. This is Sudeep speaking from JSW One, Jindal Steel.",
      "text_native": "सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील."
    },
    {
      "ucid": "21112178842665171",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 15.0,
      "text_en": "Yes, tell me, sir.",
      "text_native": "हा, बोला ना सर."
    },
    {
      "ucid": "21112178842665171",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 20.0,
      "text_en": "Your company was registered on our portal. I had called regarding your steel purchase, sir. Do you have any requirement for steel?",
      "text_native": "हे तुमची कंपनी registered झाली होती portal वर आपल्या. तुमच्या steel purchase संदर्भात फोन केला होता सर. Steel मध्ये काय requirement आहे का आपल्याला?"
    },
    {
      "ucid": "21112178842665171",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.4,
      "end_s": 23.6,
      "text_en": "Yes, there is a requirement, but after Pola. Now the laborers and all have gone to their villages.",
      "text_native": "हो, requirement आहे पण आता पोळ्या नंतर. आता जर लेबर वगैरे सगळे गावाला गेले."
    },
    {
      "ucid": "21112178842665171",
      "idx": 11,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 24.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178842665171",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.8,
      "end_s": 27.5,
      "text_en": "The new site also, now Pola means the rain will also reduce a bit.",
      "text_native": "नवीन साईट पण आता पोळा म्हणजे आता पाऊस थोडा कमी होईलच."
    },
    {
      "ucid": "21112178842665171",
      "idx": 13,
      "speaker": "agent",
      "start_s": 28.0,
      "end_s": 31.5,
      "text_en": "Understood. Are you a contractor, sir? Do you need TMT bars?",
      "text_native": "समजलं. तुम्ही काय contractor आहात का सर? TMT bars लागतात आपल्याला?"
    },
    {
      "ucid": "21112178842665171",
      "idx": 14,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 33.0,
      "text_en": "Contractor, for TMT.",
      "text_native": "Contractor, TMT चा."
    },
    {
      "ucid": "21112178842665171",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 37.2,
      "text_en": "You need TMT bars. Right now there is no requirement, you don't have labor. Okay. By when can an inquiry come?",
      "text_native": "TMT bar लागतात. आता सध्या काय requirement नाहीये, लेबर नाहीये तुमच्याकडे. Okay. कधी पर्यंत inquiry येऊ शकते?"
    },
    {
      "ucid": "21112178842665171",
      "idx": 16,
      "speaker": "customer",
      "start_s": 37.8,
      "end_s": 39.0,
      "text_en": "Around the 15th-20th.",
      "text_native": "एक पंधरा-वीस तारखेत."
    },
    {
      "ucid": "21112178842665171",
      "idx": 17,
      "speaker": "agent",
      "start_s": 39.4,
      "end_s": 41.4,
      "text_en": "After 15 to 20 days. Alright sir. Will do. Okay.",
      "text_native": "पंधरा ते वीस दिवसांनंतर. ठीक आहे सर. चालेल. Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842665171",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, greetings. This is Sudeep speaking from JSW One, Jindal Steel. Your company was registered on our portal.",
      "comment": "The agent provided a standard, professional opening referencing the customer's registration."
    },
    {
      "ucid": "21112178842665171",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only verified the customer's name but did not ask for company, procurement city, or role."
    },
    {
      "ucid": "21112178842665171",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only identified the customer as a contractor for TMT but did not attempt any further discovery on volume, brands, or payment terms."
    },
    {
      "ucid": "21112178842665171",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits or features."
    },
    {
      "ucid": "21112178842665171",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although a future need was identified, the agent accepted a vague timeline (\"Around the 15th-20th\") instead of scheduling a specific callback date."
    },
    {
      "ucid": "21112178842665171",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a specific next step; no quote, no scheduled callback, and no walkthrough was agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}