Call 21112178842664191 2026-09-03 · dhruv · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: There is some background noise typical of a call center, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.09
confidence high · +4/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked to understand the customer's business.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement, but upon learning there was none, failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a generic closing, not one of the three required outcomes (quote, specific callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a newly registered contact and immediately asked for a requirement in HR. The customer stated they had no current need. The agent performed no discovery or profile verification and ended the call by asking the customer to reach out if a need arises.
Coaching
You skipped the entire pitch structure; start every call with the warm welcome and profile verification steps before asking about requirements to build rapport and gather information.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent's opening was abrupt and did not follow the warm welcome structure; it went straight to asking for a requirement. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile verification questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's benefits were not explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | CUSTOMER: No, not for now, sir. The agent asked for a requirement, but upon learning there was none, failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | AGENT: Okay sir. If there is anything, please let me know, sir. The call ended with a generic closing, not one of the three required outcomes (quote, specific callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.507 | 7.3s | 7.1s | 47.6s | 2.6s | 279.5 | 0 | 6 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.2s
Hello?
हेलो?
agent
2.9s
Yes sir. Uh sir, I am speaking from JSW One.
जी सर। अह सर JSW One से बात कर रहा हूं।
customer
5.8s
Yes sir.
हां सर।
agent
6.6s
Uh, is there any requirement, sir, in HR?
अह कुछ requirement है सर HR में?
customer
8.6s
No, not for now, sir.
नहीं, फिलहाल तो नहीं है सर।
agent
10.2s
Okay sir. If there is anything, please let me know, sir.
ठीक है सर। कुछ रहता है तो बताइएगा सर।
customer
12.1s
Yes yes sir, yes sir. Your good name, sir?
जी जी सर, जी सर। आपका शुभ नाम सर?
agent
14.1s
Dhruv.
ध्रुव।
customer
14.8s
Yes sir. This is your number, right?
जी सर। यही नंबर पे आपका है ना?
agent
16.7s
Yes, yes.
हां हां।
customer
17.3s
Okay sir, okay. Yes.
ठीक है सर, ओके। जी।
agent
18.7s
Thank you.