{
  "ucid": "21112178842664191",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:40:41",
  "end_time": "2026-09-03 14:41:43",
  "duration_sec": 62,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd9b36963ff8d1c9eef537b9c7eca07cd.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1069,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842664191__DIAd9b36963ff8d1c9eef537b9c7eca07cd.mp3",
  "audio_bytes": 94392,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.464,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हेलो?)\n[3s] AGENT: Yes sir. Uh sir, I am speaking from JSW One.   (जी सर। अह सर JSW One से बात कर रहा हूं।)\n[6s] CUSTOMER: Yes sir.   (हां सर।)\n[7s] AGENT: Uh, is there any requirement, sir, in HR?   (अह कुछ requirement है सर HR में?)\n[9s] CUSTOMER: No, not for now, sir.   (नहीं, फिलहाल तो नहीं है सर।)\n[10s] AGENT: Okay sir. If there is anything, please let me know, sir.   (ठीक है सर। कुछ रहता है तो बताइएगा सर।)\n[12s] CUSTOMER: Yes yes sir, yes sir. Your good name, sir?   (जी जी सर, जी सर। आपका शुभ नाम सर?)\n[14s] AGENT: Dhruv.   (ध्रुव।)\n[15s] CUSTOMER: Yes sir. This is your number, right?   (जी सर। यही नंबर पे आपका है ना?)\n[17s] AGENT: Yes, yes.   (हां हां।)\n[17s] CUSTOMER: Okay sir, okay. Yes.   (ठीक है सर, ओके। जी।)\n[19s] AGENT: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some background noise typical of a call center, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You skipped the entire pitch structure; start every call with the warm welcome and profile verification steps before asking about requirements to build rapport and gather information.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered contact and immediately asked for a requirement in HR. The customer stated they had no current need. The agent performed no discovery or profile verification and ended the call by asking the customer to reach out if a need arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent's opening was abrupt and did not follow the warm welcome structure; it went straight to asking for a requirement.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No basic profile verification questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform's benefits were not explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: No, not for now, sir.\", \"comment\": \"The agent asked for a requirement, but upon learning there was none, failed to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay sir. If there is anything, please let me know, sir.\", \"comment\": \"The call ended with a generic closing, not one of the three required outcomes (quote, specific callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the entire pitch structure; start every call with the warm welcome and profile verification steps before asking about requirements to build rapport and gather information.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered contact and immediately asked for a requirement in HR. The customer stated they had no current need. The agent performed no discovery or profile verification and ended the call by asking the customer to reach out if a need arises.\"}",
  "error": null,
  "latency_ms": 27193,
  "input_tokens": 2904,
  "output_tokens": 679,
  "created_at": "2026-09-25 11:40:32",
  "sentiment": "neutral",
  "sentiment_score": 0.086,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 2,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.507,
  "agent_talk_sec": 7.3,
  "customer_talk_sec": 7.1,
  "dead_air_sec": 47.6,
  "longest_monologue_sec": 2.6,
  "agent_wpm": 279.5,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 34,
  "words_customer": 28,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842664191",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.17,
      "end_s": 2.6,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178842664191",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.9,
      "end_s": 5.48,
      "text_en": "Yes sir. Uh sir, I am speaking from JSW One.",
      "text_native": "जी सर। अह सर JSW One से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178842664191",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.33,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178842664191",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.56,
      "end_s": 8.21,
      "text_en": "Uh, is there any requirement, sir, in HR?",
      "text_native": "अह कुछ requirement है सर HR में?"
    },
    {
      "ucid": "21112178842664191",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.6,
      "end_s": 9.9,
      "text_en": "No, not for now, sir.",
      "text_native": "नहीं, फिलहाल तो नहीं है सर।"
    },
    {
      "ucid": "21112178842664191",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.15,
      "end_s": 11.89,
      "text_en": "Okay sir. If there is anything, please let me know, sir.",
      "text_native": "ठीक है सर। कुछ रहता है तो बताइएगा सर।"
    },
    {
      "ucid": "21112178842664191",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.09,
      "end_s": 13.89,
      "text_en": "Yes yes sir, yes sir. Your good name, sir?",
      "text_native": "जी जी सर, जी सर। आपका शुभ नाम सर?"
    },
    {
      "ucid": "21112178842664191",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.07,
      "end_s": 14.49,
      "text_en": "Dhruv.",
      "text_native": "ध्रुव।"
    },
    {
      "ucid": "21112178842664191",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.85,
      "end_s": 16.6,
      "text_en": "Yes sir. This is your number, right?",
      "text_native": "जी सर। यही नंबर पे आपका है ना?"
    },
    {
      "ucid": "21112178842664191",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.73,
      "end_s": 17.09,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178842664191",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.29,
      "end_s": 18.58,
      "text_en": "Okay sir, okay. Yes.",
      "text_native": "ठीक है सर, ओके। जी।"
    },
    {
      "ucid": "21112178842664191",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.7,
      "end_s": 19.2,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842664191",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent's opening was abrupt and did not follow the warm welcome structure; it went straight to asking for a requirement."
    },
    {
      "ucid": "21112178842664191",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No basic profile verification questions were asked."
    },
    {
      "ucid": "21112178842664191",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business."
    },
    {
      "ucid": "21112178842664191",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform's benefits were not explained."
    },
    {
      "ucid": "21112178842664191",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: No, not for now, sir.",
      "comment": "The agent asked for a requirement, but upon learning there was none, failed to schedule a specific callback date."
    },
    {
      "ucid": "21112178842664191",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay sir. If there is anything, please let me know, sir.",
      "comment": "The call ended with a generic closing, not one of the three required outcomes (quote, specific callback, or walkthrough)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}