21112178842658891 · Call

Call 21112178842658891 2026-09-03 · Rohit Mishra · 1:19

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 21 turns, clean transcript (0% inaudible)	Hindi	21	new_registration (campaign_name:medium)

Audio: clear: There is some background chatter at the beginning of the recording before the main call starts.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.25

confidence high · +2/−0 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) Only the business type was asked; the conversation ended before any further discovery on volume, brands, or payment terms.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified While the agent asked for a current requirement, he failed to schedule a specific callback after the customer stated production would start in October.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended with a passive 'you can reach out' instead of a concrete next step like a scheduled callback.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

This is Rohit speaking from JSW, from Mumbai. I saw your company, you had registered recently.

Summary

The agent contacted a newly registered lead and confirmed he is an electrical panel manufacturer requiring CR sheets. The customer explained that his factory is not yet operational and production will begin in October. The agent ended the call by asking the customer to reach out when ready, failing to schedule a specific follow-up for the stated start date.

Coaching

The customer gave you a specific start date ("October"). When this happens, you must set a firm callback for that month instead of leaving it to the customer to "reach out".

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	This is Rohit speaking from JSW, from Mumbai. I saw your company, you had registered recently. The agent introduced himself and the reason for the call without being pushy.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	Yes, am I speaking with Mr. Shrey Garg? Only the customer's name was verified; city, procurement role, and contact details were not asked.
NR3 Full discovery (8 Qs)	3	fail	1	0.0	Do you have some electrical panel manufacturing? Only the business type was asked; the conversation ended before any further discovery on volume, brands, or payment terms.
NR4 Platform education	1	fail	–	0.0	The platform and its benefits (pricing, TC, availability) were not mentioned at all.
NR5 First opportunity identified	2	fail	–	0.0	So, is there any requirement right now, sir? While the agent asked for a current requirement, he failed to schedule a specific callback after the customer stated production would start in October.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call ended with a passive 'you can reach out' instead of a concrete next step like a scheduled callback.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.701	22.3s	9.5s	47.2s	6.0s	252.9	0	10	10	5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.8s

This one, make this one, don't do anything on this.

इसको है ना इसको बना दो, इस पर कुछ नहीं करना।

customer

3.6s

Hello.

हेलो।

agent

4.6s

Hello.

हेलो।

customer

5.6s

Hello.

हेलो।

agent

6.3s

Yes, am I speaking with Mr. Shrey Garg?

हां, श्रेय गर्ग जी बात कर रहे हैं?

customer

8.2s

Yes, tell me.

हांजी बोलिए।

agent

9.0s

This is Rohit speaking from JSW, from Mumbai.

ये रोहित बात कर रहा हूं JSW से, from Mumbai.

customer

11.8s

Yes.

हांजी।

agent

12.8s

I saw your company, you had registered recently. You might have spoken with Abhinav sir, maybe, Abhinav Gautam. Do you have some electrical panel manufacturing?

आपकी कंपनी दिखी, आपने recently register किया था। अभिनव सर की बात भी हुई होगी maybe, अभिनव गौतम। कुछ electrical panel का panel manufacturing है क्या आपका?

customer

18.9s

Yes, yes.

हांजी हांजी।

agent

19.7s

Yes, you need CR, right? CR sheets.

हां, CR लगता है ना आपको? CR sheets.

customer

21.4s

Yes, yes.

हांजी हांजी।

agent

22.1s

Abhinav told me. He is my junior. So, is there any requirement right now, sir?

बताया मुझे अभिनव ने बताया। मेरा junior है वो। तो अभी कुछ requirement है क्या सर?

customer

26.2s

Sir, right now the production has not started. Right now, work is going on in the factory, it's being built.

सर अभी तो अभी production शुरू नहीं हुआ है। अभी तो हम factory में काम चल रहा है, बन रही है।

agent

30.1s

Okay.

customer

30.5s

Our production will start from October.

October से production चालू होगा हमारा।

agent

32.2s

Oh, so right now it's your pilot plant, right?

अच्छा, अभी आपका pilot plant का है ना?

customer

34.1s

Yes, yes.

हांजी हांजी।

agent

35.2s

Okay. No problem. If there's anything, you can reach out. Either to Abhinav or to me, anyone.

Okay. No problem. कुछ होता है तो आप reach out कर सकते हो। या तो अभिनव को या मुझे किसी को भी।

customer

38.9s

Okay, okay.

ठीक है, ठीक है।

agent

39.8s

Okay. Thank you.