{
  "ucid": "21112178842658891",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:39:48",
  "end_time": "2026-09-03 14:41:07",
  "duration_sec": 79,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3368cb1773a1467ea87dd58202473482.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1070,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842658891__DIA3368cb1773a1467ea87dd58202473482.mp3",
  "audio_bytes": 200448,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 66.816,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: This one, make this one, don't do anything on this.   (इसको है ना इसको बना दो, इस पर कुछ नहीं करना।)\n[4s] CUSTOMER: Hello.   (हेलो।)\n[5s] AGENT: Hello.   (हेलो।)\n[6s] CUSTOMER: Hello.   (हेलो।)\n[6s] AGENT: Yes, am I speaking with Mr. Shrey Garg?   (हां, श्रेय गर्ग जी बात कर रहे हैं?)\n[8s] CUSTOMER: Yes, tell me.   (हांजी बोलिए।)\n[9s] AGENT: This is Rohit speaking from JSW, from Mumbai.   (ये रोहित बात कर रहा हूं JSW से, from Mumbai.)\n[12s] CUSTOMER: Yes.   (हांजी।)\n[13s] AGENT: I saw your company, you had registered recently. You might have spoken with Abhinav sir, maybe, Abhinav Gautam. Do you have some electrical panel manufacturing?   (आपकी कंपनी दिखी, आपने recently register किया था। अभिनव सर की बात भी हुई होगी maybe, अभिनव गौतम। कुछ electrical panel का panel manufacturing है क्या आपका?)\n[19s] CUSTOMER: Yes, yes.   (हांजी हांजी।)\n[20s] AGENT: Yes, you need CR, right? CR sheets.   (हां, CR लगता है ना आपको? CR sheets.)\n[21s] CUSTOMER: Yes, yes.   (हांजी हांजी।)\n[22s] AGENT: Abhinav told me. He is my junior. So, is there any requirement right now, sir?   (बताया मुझे अभिनव ने बताया। मेरा junior है वो। तो अभी कुछ requirement है क्या सर?)\n[26s] CUSTOMER: Sir, right now the production has not started. Right now, work is going on in the factory, it's being built.   (सर अभी तो अभी production शुरू नहीं हुआ है। अभी तो हम factory में काम चल रहा है, बन रही है।)\n[30s] AGENT: Okay.\n[30s] CUSTOMER: Our production will start from October.   (October से production चालू होगा हमारा।)\n[32s] AGENT: Oh, so right now it's your pilot plant, right?   (अच्छा, अभी आपका pilot plant का है ना?)\n[34s] CUSTOMER: Yes, yes.   (हांजी हांजी।)\n[35s] AGENT: Okay. No problem. If there's anything, you can reach out. Either to Abhinav or to me, anyone.   (Okay. No problem. कुछ होता है तो आप reach out कर सकते हो। या तो अभिनव को या मुझे किसी को भी।)\n[39s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)\n[40s] AGENT: Okay. Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter at the beginning of the recording before the main call starts.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "The customer gave you a specific start date (\"October\"). When this happens, you must set a firm callback for that month instead of leaving it to the customer to \"reach out\".",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered lead and confirmed he is an electrical panel manufacturer requiring CR sheets. The customer explained that his factory is not yet operational and production will begin in October. The agent ended the call by asking the customer to reach out when ready, failing to schedule a specific follow-up for the stated start date.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"This is Rohit speaking from JSW, from Mumbai. I saw your company, you had registered recently.\", \"comment\": \"The agent introduced himself and the reason for the call without being pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Yes, am I speaking with Mr. Shrey Garg?\", \"comment\": \"Only the customer's name was verified; city, procurement role, and contact details were not asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Do you have some electrical panel manufacturing?\", \"comment\": \"Only the business type was asked; the conversation ended before any further discovery on volume, brands, or payment terms.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform and its benefits (pricing, TC, availability) were not mentioned at all.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So, is there any requirement right now, sir?\", \"comment\": \"While the agent asked for a current requirement, he failed to schedule a specific callback after the customer stated production would start in October.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a passive 'you can reach out' instead of a concrete next step like a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The customer gave you a specific start date (\\\"October\\\"). When this happens, you must set a firm callback for that month instead of leaving it to the customer to \\\"reach out\\\".\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered lead and confirmed he is an electrical panel manufacturer requiring CR sheets. The customer explained that his factory is not yet operational and production will begin in October. The agent ended the call by asking the customer to reach out when ready, failing to schedule a specific follow-up for the stated start date.\"}",
  "error": null,
  "latency_ms": 31267,
  "input_tokens": 3246,
  "output_tokens": 754,
  "created_at": "2026-09-25 11:40:40",
  "sentiment": "positive",
  "sentiment_score": 0.247,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.701,
  "agent_talk_sec": 22.3,
  "customer_talk_sec": 9.5,
  "dead_air_sec": 47.2,
  "longest_monologue_sec": 6.0,
  "agent_wpm": 252.9,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 10,
  "discovery_qs": 5,
  "words_agent": 94,
  "words_customer": 40,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842658891",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.8,
      "end_s": 2.8,
      "text_en": "This one, make this one, don't do anything on this.",
      "text_native": "इसको है ना इसको बना दो, इस पर कुछ नहीं करना।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.57,
      "end_s": 4.11,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.57,
      "end_s": 5.11,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.57,
      "end_s": 5.91,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.3,
      "end_s": 7.94,
      "text_en": "Yes, am I speaking with Mr. Shrey Garg?",
      "text_native": "हां, श्रेय गर्ग जी बात कर रहे हैं?"
    },
    {
      "ucid": "21112178842658891",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.19,
      "end_s": 8.77,
      "text_en": "Yes, tell me.",
      "text_native": "हांजी बोलिए।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 11.3,
      "text_en": "This is Rohit speaking from JSW, from Mumbai.",
      "text_native": "ये रोहित बात कर रहा हूं JSW से, from Mumbai."
    },
    {
      "ucid": "21112178842658891",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.83,
      "end_s": 12.21,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 18.84,
      "text_en": "I saw your company, you had registered recently. You might have spoken with Abhinav sir, maybe, Abhinav Gautam. Do you have some electrical panel manufacturing?",
      "text_native": "आपकी कंपनी दिखी, आपने recently register किया था। अभिनव सर की बात भी हुई होगी maybe, अभिनव गौतम। कुछ electrical panel का panel manufacturing है क्या आपका?"
    },
    {
      "ucid": "21112178842658891",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.9,
      "end_s": 19.44,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.71,
      "end_s": 21.24,
      "text_en": "Yes, you need CR, right? CR sheets.",
      "text_native": "हां, CR लगता है ना आपको? CR sheets."
    },
    {
      "ucid": "21112178842658891",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.45,
      "end_s": 22.01,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.1,
      "end_s": 25.64,
      "text_en": "Abhinav told me. He is my junior. So, is there any requirement right now, sir?",
      "text_native": "बताया मुझे अभिनव ने बताया। मेरा junior है वो। तो अभी कुछ requirement है क्या सर?"
    },
    {
      "ucid": "21112178842658891",
      "idx": 13,
      "speaker": "customer",
      "start_s": 26.23,
      "end_s": 29.84,
      "text_en": "Sir, right now the production has not started. Right now, work is going on in the factory, it's being built.",
      "text_native": "सर अभी तो अभी production शुरू नहीं हुआ है। अभी तो हम factory में काम चल रहा है, बन रही है।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 14,
      "speaker": "agent",
      "start_s": 30.1,
      "end_s": 30.44,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178842658891",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.5,
      "end_s": 32.14,
      "text_en": "Our production will start from October.",
      "text_native": "October से production चालू होगा हमारा।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.2,
      "end_s": 33.94,
      "text_en": "Oh, so right now it's your pilot plant, right?",
      "text_native": "अच्छा, अभी आपका pilot plant का है ना?"
    },
    {
      "ucid": "21112178842658891",
      "idx": 17,
      "speaker": "customer",
      "start_s": 34.15,
      "end_s": 34.69,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 18,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 38.64,
      "text_en": "Okay. No problem. If there's anything, you can reach out. Either to Abhinav or to me, anyone.",
      "text_native": "Okay. No problem. कुछ होता है तो आप reach out कर सकते हो। या तो अभिनव को या मुझे किसी को भी।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 19,
      "speaker": "customer",
      "start_s": 38.9,
      "end_s": 39.64,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178842658891",
      "idx": 20,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 41.0,
      "text_en": "Okay. Thank you.",
      "text_native": "Okay. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842658891",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "This is Rohit speaking from JSW, from Mumbai. I saw your company, you had registered recently.",
      "comment": "The agent introduced himself and the reason for the call without being pushy."
    },
    {
      "ucid": "21112178842658891",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Yes, am I speaking with Mr. Shrey Garg?",
      "comment": "Only the customer's name was verified; city, procurement role, and contact details were not asked."
    },
    {
      "ucid": "21112178842658891",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Do you have some electrical panel manufacturing?",
      "comment": "Only the business type was asked; the conversation ended before any further discovery on volume, brands, or payment terms."
    },
    {
      "ucid": "21112178842658891",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform and its benefits (pricing, TC, availability) were not mentioned at all."
    },
    {
      "ucid": "21112178842658891",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So, is there any requirement right now, sir?",
      "comment": "While the agent asked for a current requirement, he failed to schedule a specific callback after the customer stated production would start in October."
    },
    {
      "ucid": "21112178842658891",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a passive 'you can reach out' instead of a concrete next step like a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}