{
  "ucid": "21112178842640161",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:36:41",
  "end_time": "2026-09-03 14:38:07",
  "duration_sec": 86,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA814a18e5707298b5a1036435c93da151.mp3",
  "dial_status": null,
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  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1071,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842640161__DIA814a18e5707298b5a1036435c93da151.mp3",
  "audio_bytes": 122472,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 40.824,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[4s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[7s] CUSTOMER: Hello.\n[7s] AGENT: Hello.\n[8s] CUSTOMER: Hello.\n[9s] AGENT: Hello.\n[9s] CUSTOMER: Hello.\n[11s] AGENT: Hello sir, uh this is Varun from JSW.\n[13s] CUSTOMER: Hello.\n[14s] AGENT: Hello.\n[15s] CUSTOMER: Hello, speak.   (Hello, बोलिए.)\n[16s] AGENT: Hello sir, this is Varun from JSW.\n[18s] CUSTOMER: Yeah Varun ji, speak.   (Yeah Varun ji बोलिए.)\n[20s] AGENT: Sir, uh this month any requirements, sir?\n[22s] CUSTOMER: At present it is nothing there. I will let you know.\n[25s] AGENT: Okay. Thank you.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "noisy: Significant call center background noise is present, but the main speakers are mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must open the call by asking for permission to speak and then use a hook to create interest before asking for the customer's requirements.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and immediately asked for current requirements. The customer stated they had no need at present and would get in touch later. The agent thanked the customer and ended the call without attempting discovery or setting a next step.",
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  "error": null,
  "latency_ms": 31469,
  "input_tokens": 2772,
  "output_tokens": 697,
  "created_at": "2026-09-25 11:40:41",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.534,
  "agent_talk_sec": 7.8,
  "customer_talk_sec": 6.8,
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  "longest_monologue_sec": 1.8,
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  "interruptions": 0,
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  "customer_turns": 8,
  "discovery_qs": 1,
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  "words_customer": 22,
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      "text_en": "Hello sir, uh this is Varun from JSW.",
      "text_native": "Hello sir, uh this is Varun from JSW."
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      "text_en": "Hello sir, this is Varun from JSW.",
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      "text_en": "Yeah Varun ji, speak.",
      "text_native": "Yeah Varun ji बोलिए."
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      "text_native": "Sir, uh this month any requirements, sir?"
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      "text_en": "At present it is nothing there. I will let you know.",
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    {
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      "text_en": "Okay. Thank you.",
      "text_native": "Okay. Thank you."
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    {
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      "step_id": "SL1",
      "step_name": "Opener & permission",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "Hello sir, uh this is Varun from JSW.",
      "comment": "The agent identified himself and the company but failed to use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178842640161",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "evidence": "Sir, uh this month any requirements, sir?",
      "comment": "The agent skipped the hook and jumped directly to asking for requirements, failing to provide a reason for the call."
    },
    {
      "ucid": "21112178842640161",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the call was shut down before this stage."
    },
    {
      "ucid": "21112178842640161",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call ended before this stage could be reached."
    },
    {
      "ucid": "21112178842640161",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, uh this month any requirements, sir?",
      "comment": "The agent successfully asked if a current requirement exists, which is the first part of this step."
    },
    {
      "ucid": "21112178842640161",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay. Thank you.",
      "comment": "The agent accepted the customer's brush-off without proposing a specific next step or callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}