Call 21112178842608381 2026-09-03 · dhruv · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: clear: There is some faint background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.38
confidence high · +1/−4
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted as the rep went straight to asking for a requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The rep asked for a requirement but failed to schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without securing a quote, a specific callback, or a platform walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a newly registered user, confirmed their name, and immediately asked for a requirement. The customer stated they had no current need and were out. The agent accepted this and ended the call without attempting any discovery or scheduling a specific follow-up.
Coaching
When a customer says they have no current requirement, don't end the call. Pivot to a quick discovery to understand their business for future needs, explaining it will help you send relevant information later.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was a direct company introduction, lacking the required warmth or positioning as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Is this Vikas speaking, sir? Only the customer's name was verified; no other basic profile questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted as the rep went straight to asking for a requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be offered. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Uh, sir, do you have any requirement for steel? The rep asked for a requirement but failed to schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without securing a quote, a specific callback, or a platform walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.541 | 8.5s | 7.2s | 36.3s | 2.2s | 296.5 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello?
हेलो?
agent
2.8s
Hello.
हेलो।
customer
3.8s
Yes, speak.
हां बोलिए।
agent
4.5s
Is this Vikas speaking, sir?
विकास बोल रहे हो सर?
customer
5.6s
Yes.
हां।
agent
6.2s
Sir, I was calling from JSW One, from Jindal Steel.
सर JSW One से बात कर रहा था मैं, Jindal Steel से।
customer
8.5s
Yes, yes, yes.
हां हां हां।
agent
9.7s
Uh, sir, do you have any requirement for steel?
अह सर कुछ requirement है steel में?
customer
11.6s
No, I don't have any right now. I will contact you. I am a little out, I mean.
नहीं, वो फिलहाल है नहीं। मैं आपको contact करता हूं। मैं थोड़ा बाहर हूं मतलब।
agent
15.5s
No, no issue, sir. If you have anything, please let me know.
नहीं, कोई issue नहीं है सर। कुछ होता है तो please बताइएगा।
customer
17.8s
Yes, I will contact you.
हां, मैं आपको contact कर दूंगा।
agent
18.9s
Done, yes, okay.
Done, जी, ठीक है।
customer
19.8s
Okay, yes.
Okay, हां।
agent
20.8s
Thank you.