{
  "ucid": "21112178842608381",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:31:23",
  "end_time": "2026-09-03 14:32:15",
  "duration_sec": 52,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5681abf25d161532e251fed3ef549175.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1074,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842608381__DIA5681abf25d161532e251fed3ef549175.mp3",
  "audio_bytes": 81216,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 27.072,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हेलो?)\n[3s] AGENT: Hello.   (हेलो।)\n[4s] CUSTOMER: Yes, speak.   (हां बोलिए।)\n[4s] AGENT: Is this Vikas speaking, sir?   (विकास बोल रहे हो सर?)\n[6s] CUSTOMER: Yes.   (हां।)\n[6s] AGENT: Sir, I was calling from JSW One, from Jindal Steel.   (सर JSW One से बात कर रहा था मैं, Jindal Steel से।)\n[9s] CUSTOMER: Yes, yes, yes.   (हां हां हां।)\n[10s] AGENT: Uh, sir, do you have any requirement for steel?   (अह सर कुछ requirement है steel में?)\n[12s] CUSTOMER: No, I don't have any right now. I will contact you. I am a little out, I mean.   (नहीं, वो फिलहाल है नहीं। मैं आपको contact करता हूं। मैं थोड़ा बाहर हूं मतलब।)\n[16s] AGENT: No, no issue, sir. If you have anything, please let me know.   (नहीं, कोई issue नहीं है सर। कुछ होता है तो please बताइएगा।)\n[18s] CUSTOMER: Yes, I will contact you.   (हां, मैं आपको contact कर दूंगा।)\n[19s] AGENT: Done, yes, okay.   (Done, जी, ठीक है।)\n[20s] CUSTOMER: Okay, yes.   (Okay, हां।)\n[21s] AGENT: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: There is some faint background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, don't end the call. Pivot to a quick discovery to understand their business for future needs, explaining it will help you send relevant information later.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered user, confirmed their name, and immediately asked for a requirement. The customer stated they had no current need and were out. The agent accepted this and ended the call without attempting any discovery or scheduling a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was a direct company introduction, lacking the required warmth or positioning as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Is this Vikas speaking, sir?\", \"comment\": \"Only the customer's name was verified; no other basic profile questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted as the rep went straight to asking for a requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any platform education could be offered.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh, sir, do you have any requirement for steel?\", \"comment\": \"The rep asked for a requirement but failed to schedule a specific callback date when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without securing a quote, a specific callback, or a platform walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, don't end the call. Pivot to a quick discovery to understand their business for future needs, explaining it will help you send relevant information later.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered user, confirmed their name, and immediately asked for a requirement. The customer stated they had no current need and were out. The agent accepted this and ended the call without attempting any discovery or scheduling a specific follow-up.\"}",
  "error": null,
  "latency_ms": 33313,
  "input_tokens": 2956,
  "output_tokens": 682,
  "created_at": "2026-09-25 11:40:49",
  "sentiment": "negative",
  "sentiment_score": -0.38,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 4,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.541,
  "agent_talk_sec": 8.5,
  "customer_talk_sec": 7.2,
  "dead_air_sec": 36.3,
  "longest_monologue_sec": 2.2,
  "agent_wpm": 296.5,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 42,
  "words_customer": 32,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842608381",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.84,
      "end_s": 2.3,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178842608381",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.83,
      "end_s": 3.26,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178842608381",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.8,
      "end_s": 4.26,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178842608381",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.46,
      "end_s": 5.38,
      "text_en": "Is this Vikas speaking, sir?",
      "text_native": "विकास बोल रहे हो सर?"
    },
    {
      "ucid": "21112178842608381",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 5.94,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178842608381",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 8.36,
      "text_en": "Sir, I was calling from JSW One, from Jindal Steel.",
      "text_native": "सर JSW One से बात कर रहा था मैं, Jindal Steel से।"
    },
    {
      "ucid": "21112178842608381",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.54,
      "end_s": 9.24,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178842608381",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 11.34,
      "text_en": "Uh, sir, do you have any requirement for steel?",
      "text_native": "अह सर कुछ requirement है steel में?"
    },
    {
      "ucid": "21112178842608381",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.6,
      "end_s": 15.3,
      "text_en": "No, I don't have any right now. I will contact you. I am a little out, I mean.",
      "text_native": "नहीं, वो फिलहाल है नहीं। मैं आपको contact करता हूं। मैं थोड़ा बाहर हूं मतलब।"
    },
    {
      "ucid": "21112178842608381",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.5,
      "end_s": 17.64,
      "text_en": "No, no issue, sir. If you have anything, please let me know.",
      "text_native": "नहीं, कोई issue नहीं है सर। कुछ होता है तो please बताइएगा।"
    },
    {
      "ucid": "21112178842608381",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.76,
      "text_en": "Yes, I will contact you.",
      "text_native": "हां, मैं आपको contact कर दूंगा।"
    },
    {
      "ucid": "21112178842608381",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.94,
      "end_s": 19.68,
      "text_en": "Done, yes, okay.",
      "text_native": "Done, जी, ठीक है।"
    },
    {
      "ucid": "21112178842608381",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.84,
      "end_s": 20.38,
      "text_en": "Okay, yes.",
      "text_native": "Okay, हां।"
    },
    {
      "ucid": "21112178842608381",
      "idx": 13,
      "speaker": "agent",
      "start_s": 20.8,
      "end_s": 21.24,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842608381",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opener was a direct company introduction, lacking the required warmth or positioning as a helper."
    },
    {
      "ucid": "21112178842608381",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Is this Vikas speaking, sir?",
      "comment": "Only the customer's name was verified; no other basic profile questions were asked."
    },
    {
      "ucid": "21112178842608381",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted as the rep went straight to asking for a requirement."
    },
    {
      "ucid": "21112178842608381",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any platform education could be offered."
    },
    {
      "ucid": "21112178842608381",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh, sir, do you have any requirement for steel?",
      "comment": "The rep asked for a requirement but failed to schedule a specific callback date when the customer said no."
    },
    {
      "ucid": "21112178842608381",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without securing a quote, a specific callback, or a platform walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}