{
  "ucid": "21112178842591023",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:28:30",
  "end_time": "2026-09-03 14:29:22",
  "duration_sec": 52,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Call_back_later",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4a30e3b28fe1f7c99a05ce8511b23d2a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1075,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178842591023__DIA4a30e3b28fe1f7c99a05ce8511b23d2a.mp3",
  "audio_bytes": 115344,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 38.448,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Yes?   (हां?)\n[1s] CUSTOMER: Hello?   (हेलो?)\n[4s] AGENT: Hello?   (हेलो?)\n[5s] CUSTOMER: Hello?   (हेलो?)\n[6s] AGENT: Hello, Mangal Agency?   (हेलो, मंगल एजेंसी?)\n[7s] CUSTOMER: [inaudible]\n[9s] AGENT: Hello?   (हेलो?)\n[10s] CUSTOMER: Yes?   (हां जी?)\n[11s] AGENT: Am I speaking with Mangal Agency, sir?   (मंगल एजेंसी में बात हो रही है सर?)\n[12s] CUSTOMER: Speak.   (बोलो।)\n[13s] AGENT: This is Sudeep speaking, from JSW One MSME, from Jindal.   (सुदीप बोल रहा था ना, JSW One MSME से, जिंदल से।)\n[16s] CUSTOMER: I will call you.   (मैं आपको करता हूं।)\n[18s] AGENT: Yes sir? Sorry?   (जी सर? सॉरी?)\n[19s] CUSTOMER: Hello?   (हेलो?)\n[20s] AGENT: Hello?   (हेलो?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "noisy: Significant background conversation on the customer's side makes it difficult to hear the main call clearly at times.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (7% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "The call was too short for a full evaluation, but remember to always open by referencing the customer's online inquiry to show you're responding to their specific request, not cold calling.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "After initial connection issues, the agent introduced themself and their company. The customer immediately stated they would call back, and the call ended before any business details could be discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not acknowledge the customer's platform submission and instead opened with a standard company introduction.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any requirement details could be revalidated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer ended the call before the agent could begin discovery.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the closure stage.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"This is Sudeep speaking, from JSW One MSME, from Jindal.\", \"comment\": \"The agent did not re-pitch the portfolio as the call ended immediately after the introduction.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call was too short for a full evaluation, but remember to always open by referencing the customer's online inquiry to show you're responding to their specific request, not cold calling.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"After initial connection issues, the agent introduced themself and their company. The customer immediately stated they would call back, and the call ended before any business details could be discussed.\"}",
  "error": null,
  "latency_ms": 26444,
  "input_tokens": 2890,
  "output_tokens": 594,
  "created_at": "2026-09-25 11:40:50",
  "sentiment": "neutral",
  "sentiment_score": 0.07,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.567,
  "agent_talk_sec": 8.0,
  "customer_talk_sec": 6.1,
  "dead_air_sec": 37.9,
  "longest_monologue_sec": 2.3,
  "agent_wpm": 195.0,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 8,
  "discovery_qs": 7,
  "words_agent": 26,
  "words_customer": 11,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178842591023",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.5,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178842591023",
      "idx": 1,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.2,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178842591023",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 4.5,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178842591023",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.2,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178842591023",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.5,
      "end_s": 6.8,
      "text_en": "Hello, Mangal Agency?",
      "text_native": "हेलो, मंगल एजेंसी?"
    },
    {
      "ucid": "21112178842591023",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 8.8,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178842591023",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 9.5,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178842591023",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.8,
      "end_s": 10.5,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178842591023",
      "idx": 8,
      "speaker": "agent",
      "start_s": 10.6,
      "end_s": 12.2,
      "text_en": "Am I speaking with Mangal Agency, sir?",
      "text_native": "मंगल एजेंसी में बात हो रही है सर?"
    },
    {
      "ucid": "21112178842591023",
      "idx": 9,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 13.0,
      "text_en": "Speak.",
      "text_native": "बोलो।"
    },
    {
      "ucid": "21112178842591023",
      "idx": 10,
      "speaker": "agent",
      "start_s": 13.2,
      "end_s": 15.5,
      "text_en": "This is Sudeep speaking, from JSW One MSME, from Jindal.",
      "text_native": "सुदीप बोल रहा था ना, JSW One MSME से, जिंदल से।"
    },
    {
      "ucid": "21112178842591023",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 17.5,
      "text_en": "I will call you.",
      "text_native": "मैं आपको करता हूं।"
    },
    {
      "ucid": "21112178842591023",
      "idx": 12,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 18.8,
      "text_en": "Yes sir? Sorry?",
      "text_native": "जी सर? सॉरी?"
    },
    {
      "ucid": "21112178842591023",
      "idx": 13,
      "speaker": "customer",
      "start_s": 19.0,
      "end_s": 19.5,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178842591023",
      "idx": 14,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 20.8,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178842591023",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not acknowledge the customer's platform submission and instead opened with a standard company introduction."
    },
    {
      "ucid": "21112178842591023",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any requirement details could be revalidated."
    },
    {
      "ucid": "21112178842591023",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer ended the call before the agent could begin discovery."
    },
    {
      "ucid": "21112178842591023",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the closure stage."
    },
    {
      "ucid": "21112178842591023",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "This is Sudeep speaking, from JSW One MSME, from Jindal.",
      "comment": "The agent did not re-pitch the portfolio as the call ended immediately after the introduction."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}