Call 21112178842577281 2026-09-03 · dhruv · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 13 turns, clean transcript (8% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center environment makes some parts of the conversation difficult to hear clearly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.39
confidence high · +9/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent skipped all discovery questions and went straight to asking for the requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended without a firm commitment; no quote was sent, no specific callback was scheduled, and no walkthrough was booked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Platform education
The agent did not explain any of the platform's benefits or value propositions.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
Sir, I was calling from JSW One, from Jindal Steel.
First opportunity identified
is there any requirement right now for color coated sheets, etc.?
Summary
The agent followed up on a new portal registration. The customer confirmed an immediate requirement for Colorplus sheets in Thane and requested a quote. The agent agreed to connect via WhatsApp to get the required sizes, but the call ended before the next step was fully confirmed.
Coaching
The customer had an immediate need, but you skipped discovery entirely. You must ask about their business and usage to qualify the lead before offering a quote.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I was calling from JSW One, from Jindal Steel. The agent provided a professional, non-pushy opening. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | am I speaking with Anil Singh ji?...your account was registered on our portal for the Thane location... The agent verified the customer's name and location but did not ask about their procurement role or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent skipped all discovery questions and went straight to asking for the requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits or value propositions. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | is there any requirement right now for color coated sheets, etc.? The agent successfully identified a current requirement, as the customer confirmed 'Yes, yes, yes.' |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a firm commitment; no quote was sent, no specific callback was scheduled, and no walkthrough was booked. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.529 | 12.6s | 11.2s | 44.2s | 4.7s | 338.1 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello.
agent
6.6s
Uh, am I speaking with Anil Singh ji?
अह अनिल सिंह जी से सुन रहा हूं?
customer
8.2s
Yes.
agent
9.0s
Sir, I was calling from JSW One, from Jindal Steel.
सर JSW One से बात कर रहा था मैं Jindal Steel से।
customer
11.3s
Tell me, sir.
बोलिए सर।
agent
12.4s
Uh sir, your account was registered on our portal for the Thane location, so is there any requirement right now for color coated sheets, etc.?
अह सर आपका account registered था हमारे portal पे for Thane location, तो कुछ अभी requirement है क्या color coated sheets वगेरा में?
customer
18.8s
Yes, yes, yes.
है है है।
agent
19.8s
What is the requirement, sir?
क्या requirement है सर?
customer
21.4s
Uh, should I message on this number?
अह इस नंबर पे मेसेज करू मैं?
agent
23.8s
I'll send you a WhatsApp, sir, from my personal number, on that
मैं आपको WhatsApp डालता हूं सर मेरे personal number से, उसके ऊपर
customer
25.8s
Send the WhatsApp. Okay, what is the pricing? Will you send a quotation? What is the rate going on? I need Colorplus.
डालिए WhatsApp. अच्छा pricing क्या है? ज़रा quotation एक भेजेंगे? क्या rate चल रहा है? Color plus चाहिए।
agent
30.0s
Tell me according to the sizes, I'll give you the quotation.
Sizes के हिसाब से बता दीजिए ना, दे देता हूं quotation आपको।
customer
32.9s
[inaudible]