{
  "ucid": "21112178842577281",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:26:12",
  "end_time": "2026-09-03 14:27:20",
  "duration_sec": 68,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf3a9ffd3ec68b561053698eda0976b4d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1077,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842577281__DIAf3a9ffd3ec68b561053698eda0976b4d.mp3",
  "audio_bytes": 155736,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 51.912,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.\n[7s] AGENT: Uh, am I speaking with Anil Singh ji?   (अह अनिल सिंह जी से सुन रहा हूं?)\n[8s] CUSTOMER: Yes.\n[9s] AGENT: Sir, I was calling from JSW One, from Jindal Steel.   (सर JSW One से बात कर रहा था मैं Jindal Steel से।)\n[11s] CUSTOMER: Tell me, sir.   (बोलिए सर।)\n[12s] AGENT: Uh sir, your account was registered on our portal for the Thane location, so is there any requirement right now for color coated sheets, etc.?   (अह सर आपका account registered था हमारे portal पे for Thane location, तो कुछ अभी requirement है क्या color coated sheets वगेरा में?)\n[19s] CUSTOMER: Yes, yes, yes.   (है है है।)\n[20s] AGENT: What is the requirement, sir?   (क्या requirement है सर?)\n[21s] CUSTOMER: Uh, should I message on this number?   (अह इस नंबर पे मेसेज करू मैं?)\n[24s] AGENT: I'll send you a WhatsApp, sir, from my personal number, on that   (मैं आपको WhatsApp डालता हूं सर मेरे personal number से, उसके ऊपर)\n[26s] CUSTOMER: Send the WhatsApp. Okay, what is the pricing? Will you send a quotation? What is the rate going on? I need Colorplus.   (डालिए WhatsApp. अच्छा pricing क्या है? ज़रा quotation एक भेजेंगे? क्या rate चल रहा है? Color plus चाहिए।)\n[30s] AGENT: Tell me according to the sizes, I'll give you the quotation.   (Sizes के हिसाब से बता दीजिए ना, दे देता हूं quotation आपको।)\n[33s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise from a call center environment makes some parts of the conversation difficult to hear clearly.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (8% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "The customer had an immediate need, but you skipped discovery entirely. You must ask about their business and usage to qualify the lead before offering a quote.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a new portal registration. The customer confirmed an immediate requirement for Colorplus sheets in Thane and requested a quote. The agent agreed to connect via WhatsApp to get the required sizes, but the call ended before the next step was fully confirmed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW One, from Jindal Steel.\", \"comment\": \"The agent provided a professional, non-pushy opening.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"am I speaking with Anil Singh ji?...your account was registered on our portal for the Thane location...\", \"comment\": \"The agent verified the customer's name and location but did not ask about their procurement role or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent skipped all discovery questions and went straight to asking for the requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits or value propositions.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"is there any requirement right now for color coated sheets, etc.?\", \"comment\": \"The agent successfully identified a current requirement, as the customer confirmed 'Yes, yes, yes.'\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a firm commitment; no quote was sent, no specific callback was scheduled, and no walkthrough was booked.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The customer had an immediate need, but you skipped discovery entirely. You must ask about their business and usage to qualify the lead before offering a quote.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up on a new portal registration. The customer confirmed an immediate requirement for Colorplus sheets in Thane and requested a quote. The agent agreed to connect via WhatsApp to get the required sizes, but the call ended before the next step was fully confirmed.\"}",
  "error": null,
  "latency_ms": 33532,
  "input_tokens": 3018,
  "output_tokens": 714,
  "created_at": "2026-09-25 11:41:00",
  "sentiment": "positive",
  "sentiment_score": 0.391,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.529,
  "agent_talk_sec": 12.6,
  "customer_talk_sec": 11.2,
  "dead_air_sec": 44.2,
  "longest_monologue_sec": 4.7,
  "agent_wpm": 338.1,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 3,
  "words_agent": 71,
  "words_customer": 38,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842577281",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.3,
      "end_s": 5.71,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178842577281",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 7.8,
      "text_en": "Uh, am I speaking with Anil Singh ji?",
      "text_native": "अह अनिल सिंह जी से सुन रहा हूं?"
    },
    {
      "ucid": "21112178842577281",
      "idx": 2,
      "speaker": "customer",
      "start_s": 8.17,
      "end_s": 8.41,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178842577281",
      "idx": 3,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 10.9,
      "text_en": "Sir, I was calling from JSW One, from Jindal Steel.",
      "text_native": "सर JSW One से बात कर रहा था मैं Jindal Steel से।"
    },
    {
      "ucid": "21112178842577281",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.3,
      "end_s": 11.88,
      "text_en": "Tell me, sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "21112178842577281",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.4,
      "end_s": 17.1,
      "text_en": "Uh sir, your account was registered on our portal for the Thane location, so is there any requirement right now for color coated sheets, etc.?",
      "text_native": "अह सर आपका account registered था हमारे portal पे for Thane location, तो कुछ अभी requirement है क्या color coated sheets वगेरा में?"
    },
    {
      "ucid": "21112178842577281",
      "idx": 6,
      "speaker": "customer",
      "start_s": 18.8,
      "end_s": 19.3,
      "text_en": "Yes, yes, yes.",
      "text_native": "है है है।"
    },
    {
      "ucid": "21112178842577281",
      "idx": 7,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 20.6,
      "text_en": "What is the requirement, sir?",
      "text_native": "क्या requirement है सर?"
    },
    {
      "ucid": "21112178842577281",
      "idx": 8,
      "speaker": "customer",
      "start_s": 21.4,
      "end_s": 23.5,
      "text_en": "Uh, should I message on this number?",
      "text_native": "अह इस नंबर पे मेसेज करू मैं?"
    },
    {
      "ucid": "21112178842577281",
      "idx": 9,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 25.8,
      "text_en": "I'll send you a WhatsApp, sir, from my personal number, on that",
      "text_native": "मैं आपको WhatsApp डालता हूं सर मेरे personal number से, उसके ऊपर"
    },
    {
      "ucid": "21112178842577281",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.8,
      "end_s": 29.9,
      "text_en": "Send the WhatsApp. Okay, what is the pricing? Will you send a quotation? What is the rate going on? I need Colorplus.",
      "text_native": "डालिए WhatsApp. अच्छा pricing क्या है? ज़रा quotation एक भेजेंगे? क्या rate चल रहा है? Color plus चाहिए।"
    },
    {
      "ucid": "21112178842577281",
      "idx": 11,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 32.0,
      "text_en": "Tell me according to the sizes, I'll give you the quotation.",
      "text_native": "Sizes के हिसाब से बता दीजिए ना, दे देता हूं quotation आपको।"
    },
    {
      "ucid": "21112178842577281",
      "idx": 12,
      "speaker": "customer",
      "start_s": 32.9,
      "end_s": 36.2,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178842577281",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, I was calling from JSW One, from Jindal Steel.",
      "comment": "The agent provided a professional, non-pushy opening."
    },
    {
      "ucid": "21112178842577281",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "am I speaking with Anil Singh ji?...your account was registered on our portal for the Thane location...",
      "comment": "The agent verified the customer's name and location but did not ask about their procurement role or best contact details."
    },
    {
      "ucid": "21112178842577281",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent skipped all discovery questions and went straight to asking for the requirement."
    },
    {
      "ucid": "21112178842577281",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits or value propositions."
    },
    {
      "ucid": "21112178842577281",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "is there any requirement right now for color coated sheets, etc.?",
      "comment": "The agent successfully identified a current requirement, as the customer confirmed 'Yes, yes, yes.'"
    },
    {
      "ucid": "21112178842577281",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a firm commitment; no quote was sent, no specific callback was scheduled, and no walkthrough was booked."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}