Call 21112178842563631 2026-09-03 · sudeeps · 2:28
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 33 turns, clean transcript (0% inaudible) | Hindi | 33 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.29
confidence high · +6/−1
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The rep only asked about the end application. The customer volunteered their tonnage, but the rep did not probe for monthly usage, payment terms, or reasons for not buying from JSW One before.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote being sent, a specific callback date being set, or a walkthrough being scheduled; the onus was placed back on the customer.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Warm welcome opener
The opening was a direct follow-up on a previous conversation, not a warm welcome for a new registration.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?
did well
First opportunity identified
Right now I have a requirement for thirty-eight tons. I need BGL. I need bare galvalume sheet.
Summary
The agent followed up on a two-month-old registration. The customer, likely a trader from Nandurbar, immediately presented a 38-ton requirement for Bare Galvalume sheets and provided a competitor's price as a benchmark. The agent confirmed the customer's WhatsApp number to send details and asked the customer to send back the immediate requirement specifics, failing to close the loop on the provided inquiry or schedule a firm next step.
Coaching
When a customer gives you a specific 38-ton requirement with a target price, capture all details and commit to sending a quote instead of asking them to re-send the information.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | This was a follow-up call regarding steel procurement. Actually, I had spoken with you before. The opening was a direct follow-up on a previous conversation, not a warm welcome for a new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Your company was registered on our portal, sir, for the Nandurbar location, Maharashtra. The rep only verified the location by stating it, but did not ask about the contact's name, role in procurement, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | What is this, what is your end user? Is it solar, do you make solar, solar structures? The rep only asked about the end application. The customer volunteered their tonnage, but the rep did not probe for monthly usage, payment terms, or reasons for not buying from JSW One before. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any aspect of the platform's value proposition (e.g., transparent pricing, test certificates, stock availability). |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Right now I have a requirement for thirty-eight tons. I need BGL. I need bare galvalume sheet. The customer proactively stated a clear, specific requirement, which the agent acknowledged, thus identifying a first opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, I am sending you my details. Check once with your team what you need immediately... tell me that. The call ended without a quote being sent, a specific callback date being set, or a walkthrough being scheduled; the onus was placed back on the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.478 | 33.5s | 36.6s | 77.9s | 4.8s | 300.9 | 0 | 17 | 16 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हॅलो
agent
1.6s
Hello, Mahavir Steel?
हॅलो महावीर स्टील?
customer
3.2s
Yes.
हां
agent
3.9s
Yes sir, this is Sudeep speaking from JSW One MSME, Jindal Steel.
हां सर जी सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से जिंदाल स्टील
customer
7.4s
Yes sir, tell me.
हां सर बोलिए
agent
8.3s
Your company was registered on our portal, sir, for the Nandurbar location, Maharashtra.
ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे पास नंदुरबार लोकेशन महाराष्ट्र
customer
11.6s
Yes sir.
हां सर
agent
12.1s
This was a follow-up call regarding steel procurement. Actually, I had spoken with you before. You had said that you have a requirement for this Indradhanush roofing sheet.
स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था एक्चुअली पहले भी आपके साथ बात हुई थी आपने कहा था की ये इंद्रधनुष का रूफिंग शीट का आपको रिक्वायरमेंट रहता है
customer
16.5s
Yes.
हां
agent
17.0s
But no inquiry has come from your end, sir. It's been almost two months now.
बट इंक्वायरी नहीं आई सर आपके एंड से इट्स बीन ऑलमोस्ट टू मंथ्स नाउ
customer
20.5s
Right now, sir, I am taking it from them, your... what do you call it... isn't there Manmohan from Pune?
अभी तो मैं सर उनसे ले रहा हूं आपके जो इसका क्या बोलते है आप मनमोहन नहीं है पुणे वाले
agent
24.3s
Yes, yes, yes, Manmohan.
हां हां हां मनमोहन
customer
25.5s
I'm dealing with him. Right now I have a requirement for thirty-eight tons. I need BGL. I need bare galvalume sheet.
मेरा उनसे चल रहा है अभी मेरे पास अभी एक अड़तीस टन का रिक्वायरमेंट है मेरे को बीजीएल का चाहिए बेयर गैलवेल्यूम शीट चाहिए
agent
30.6s
Okay, when are you planning?
ओके कभी प्लान कर रहे हो आप
customer
32.0s
Bare galvalume. The inquiry is ongoing, sir. I have just taken rates from your Nasikabad people, National Traders. They have also given me a rate of eighty-six. That is also VTT, VTT's material or someone else's, maybe. It's Consort's option material or I don't know. One minute, stay on the line, I'll tell you.
बेयर गैलवेल्यूम अभी तो चल रही सर इंक्वायरी अभी मैंने नसीराबाद वाले ना आपके नेशनल ट्रेडर्स अभी उनसे भी रेट लिए है मैंने उन्होंने भी मेरे को एटी सिक्स के रेट दिए है वो भी वीटीटी वीटीटी वाला या किसका माल है शायद कंसोर्ट वाला ऑप्शन वाला माल है या पता नहीं एक मिनट आप चालू रखिए मैं बताता हूं आपको
agent
41.5s
Hmm, tell me.
हम्म बताइए
customer
42.4s
It's OTT, it's ETT.
ओटीटी वाला है ईटीटी वाला है
agent
45.4s
I see.
अच्छा
customer
46.4s
Hmm.
हम्म
agent
46.7s
What is this, what is your end user? Is it solar, do you make solar, solar structures?
ये क्या एंड यूजर क्या है आपका सोलर है सोलर बनाता है सोलर स्ट्रक्चर
customer
49.5s
Not solar, sir, it's for a boundary. So I need that silver-like sheet, like our Silveron sheet, you know?
सोलर नहीं सर बाउंड्री का है तो मेरे को वो सिल्वर जैसा अपना सिल्वरॉन जैसा पतरा आता है ना
agent
52.6s
Yes, yes, yes, okay, okay.
हां हां हां ओके ओके
customer
53.7s
The Silveron type, I need it just like that. So this is point five five, twelve hundred fifty mm. So they have fifty-fifty five tons of material. They have given me a rate of eighty-six right now, eighty-six plus GST.
सिल्वरॉन वाला वैसा ही चाहिए मेरे को तो ये पॉइंट फाइव फाइव है बारह सौ पचास एमएम का तो पचास पचपन टन माल है उनके पास एटी सिक्स के रेट दिए उन्होंने मेरे को अभी एटी सिक्स प्लस जीएसटी के
agent
59.9s
Hmm.
हम्म
customer
60.8s
So if you see, if you can do something in this, then tell me.
तो अगर आप देखो आप कुछ कर सकते हो तो इसमें बताओ
agent
63.5s
I'll... is this number of yours on WhatsApp?
मैं आपको ये आपका ये नंबर व्हाट्सएप पे है
customer
65.2s
This is my WhatsApp number, sir.
ये व्हाट्सएप नंबर है सर मेरा
agent
66.6s
Okay, I am sending you my details. Check once with your team what you need immediately, meaning what you are planning in one or two days, tell me that.
ठीक है मैं आपको मेरी डिटेल्स भेज रहा हूं एक बार चेक करो अपनी टीम के साथ जो इमीडिएट लगना चाहिए आपको मतलब एक दो दिन में आप प्लान कर रहे हो वो मुझे बताओ
customer
71.5s
Okay.
ओके
agent
72.1s
Okay, I will need some things from your end: prices, volume, and where the delivery address will be, okay?
ओके मुझे कुछ प्राइसेस वॉल्यूम एंड डिलीवरी एड्रेस कहां पे रहेगा वो चीजें लगेंगी आपके एंड से ठीक है
customer
76.0s
Okay sir, you send it, I will see.
ठीक है सर आप भेजिए मैं देखता हूं आपको
agent
78.8s
Okay.
अच्छा
agent
83.4s
Okay, okay.
ठीक है ओके