{
  "ucid": "21112178842563631",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 14:23:56",
  "end_time": "2026-09-03 14:26:24",
  "duration_sec": 148,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAfbef0d69c24e2d58abc2990ef6e757ec.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1078,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842563631__DIAfbef0d69c24e2d58abc2990ef6e757ec.mp3",
  "audio_bytes": 403920,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 134.64,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो)\n[2s] AGENT: Hello, Mahavir Steel?   (हॅलो महावीर स्टील?)\n[3s] CUSTOMER: Yes.   (हां)\n[4s] AGENT: Yes sir, this is Sudeep speaking from JSW One MSME, Jindal Steel.   (हां सर जी सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से जिंदाल स्टील)\n[7s] CUSTOMER: Yes sir, tell me.   (हां सर बोलिए)\n[8s] AGENT: Your company was registered on our portal, sir, for the Nandurbar location, Maharashtra.   (ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे पास नंदुरबार लोकेशन महाराष्ट्र)\n[12s] CUSTOMER: Yes sir.   (हां सर)\n[12s] AGENT: This was a follow-up call regarding steel procurement. Actually, I had spoken with you before. You had said that you have a requirement for this Indradhanush roofing sheet.   (स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था एक्चुअली पहले भी आपके साथ बात हुई थी आपने कहा था की ये इंद्रधनुष का रूफिंग शीट का आपको रिक्वायरमेंट रहता है)\n[16s] CUSTOMER: Yes.   (हां)\n[17s] AGENT: But no inquiry has come from your end, sir. It's been almost two months now.   (बट इंक्वायरी नहीं आई सर आपके एंड से इट्स बीन ऑलमोस्ट टू मंथ्स नाउ)\n[20s] CUSTOMER: Right now, sir, I am taking it from them, your... what do you call it... isn't there Manmohan from Pune?   (अभी तो मैं सर उनसे ले रहा हूं आपके जो इसका क्या बोलते है आप मनमोहन नहीं है पुणे वाले)\n[24s] AGENT: Yes, yes, yes, Manmohan.   (हां हां हां मनमोहन)\n[26s] CUSTOMER: I'm dealing with him. Right now I have a requirement for thirty-eight tons. I need BGL. I need bare galvalume sheet.   (मेरा उनसे चल रहा है अभी मेरे पास अभी एक अड़तीस टन का रिक्वायरमेंट है मेरे को बीजीएल का चाहिए बेयर गैलवेल्यूम शीट चाहिए)\n[31s] AGENT: Okay, when are you planning?   (ओके कभी प्लान कर रहे हो आप)\n[32s] CUSTOMER: Bare galvalume. The inquiry is ongoing, sir. I have just taken rates from your Nasikabad people, National Traders. They have also given me a rate of eighty-six. That is also VTT, VTT's material or someone else's, maybe. It's Consort's option material or I don't know. One minute, stay on the line, I'll tell you.   (बेयर गैलवेल्यूम अभी तो चल रही सर इंक्वायरी अभी मैंने नसीराबाद वाले ना आपके नेशनल ट्रेडर्स अभी उनसे भी रेट लिए है मैंने उन्होंने भी मेरे को एटी सिक्स के रेट दिए है वो भी वीटीटी वीटीटी वाला या किसका माल है शायद कंसोर्ट वाला ऑप्शन वाला माल है या पता नहीं एक मिनट आप चालू रखिए मैं बताता हूं आपको)\n[42s] AGENT: Hmm, tell me.   (हम्म बताइए)\n[42s] CUSTOMER: It's OTT, it's ETT.   (ओटीटी वाला है ईटीटी वाला है)\n[45s] AGENT: I see.   (अच्छा)\n[46s] CUSTOMER: Hmm.   (हम्म)\n[47s] AGENT: What is this, what is your end user? Is it solar, do you make solar, solar structures?   (ये क्या एंड यूजर क्या है आपका सोलर है सोलर बनाता है सोलर स्ट्रक्चर)\n[50s] CUSTOMER: Not solar, sir, it's for a boundary. So I need that silver-like sheet, like our Silveron sheet, you know?   (सोलर नहीं सर बाउंड्री का है तो मेरे को वो सिल्वर जैसा अपना सिल्वरॉन जैसा पतरा आता है ना)\n[53s] AGENT: Yes, yes, yes, okay, okay.   (हां हां हां ओके ओके)\n[54s] CUSTOMER: The Silveron type, I need it just like that. So this is point five five, twelve hundred fifty mm. So they have fifty-fifty five tons of material. They have given me a rate of eighty-six right now, eighty-six plus GST.   (सिल्वरॉन वाला वैसा ही चाहिए मेरे को तो ये पॉइंट फाइव फाइव है बारह सौ पचास एमएम का तो पचास पचपन टन माल है उनके पास एटी सिक्स के रेट दिए उन्होंने मेरे को अभी एटी सिक्स प्लस जीएसटी के)\n[60s] AGENT: Hmm.   (हम्म)\n[61s] CUSTOMER: So if you see, if you can do something in this, then tell me.   (तो अगर आप देखो आप कुछ कर सकते हो तो इसमें बताओ)\n[64s] AGENT: I'll... is this number of yours on WhatsApp?   (मैं आपको ये आपका ये नंबर व्हाट्सएप पे है)\n[65s] CUSTOMER: This is my WhatsApp number, sir.   (ये व्हाट्सएप नंबर है सर मेरा)\n[67s] AGENT: Okay, I am sending you my details. Check once with your team what you need immediately, meaning what you are planning in one or two days, tell me that.   (ठीक है मैं आपको मेरी डिटेल्स भेज रहा हूं एक बार चेक करो अपनी टीम के साथ जो इमीडिएट लगना चाहिए आपको मतलब एक दो दिन में आप प्लान कर रहे हो वो मुझे बताओ)\n[72s] CUSTOMER: Okay.   (ओके)\n[72s] AGENT: Okay, I will need some things from your end: prices, volume, and where the delivery address will be, okay?   (ओके मुझे कुछ प्राइसेस वॉल्यूम एंड डिलीवरी एड्रेस कहां पे रहेगा वो चीजें लगेंगी आपके एंड से ठीक है)\n[76s] CUSTOMER: Okay sir, you send it, I will see.   (ठीक है सर आप भेजिए मैं देखता हूं आपको)\n[79s] AGENT: Okay.   (अच्छा)\n[83s] AGENT: Okay, okay.   (ठीक है ओके)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 33,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "33 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer gives you a specific 38-ton requirement with a target price, capture all details and commit to sending a quote instead of asking them to re-send the information.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a two-month-old registration. The customer, likely a trader from Nandurbar, immediately presented a 38-ton requirement for Bare Galvalume sheets and provided a competitor's price as a benchmark. The agent confirmed the customer's WhatsApp number to send details and asked the customer to send back the immediate requirement specifics, failing to close the loop on the provided inquiry or schedule a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"This was a follow-up call regarding steel procurement. Actually, I had spoken with you before.\", \"comment\": \"The opening was a direct follow-up on a previous conversation, not a warm welcome for a new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Your company was registered on our portal, sir, for the Nandurbar location, Maharashtra.\", \"comment\": \"The rep only verified the location by stating it, but did not ask about the contact's name, role in procurement, or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"What is this, what is your end user? Is it solar, do you make solar, solar structures?\", \"comment\": \"The rep only asked about the end application. The customer volunteered their tonnage, but the rep did not probe for monthly usage, payment terms, or reasons for not buying from JSW One before.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any aspect of the platform's value proposition (e.g., transparent pricing, test certificates, stock availability).\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Right now I have a requirement for thirty-eight tons. I need BGL. I need bare galvalume sheet.\", \"comment\": \"The customer proactively stated a clear, specific requirement, which the agent acknowledged, thus identifying a first opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, I am sending you my details. Check once with your team what you need immediately... tell me that.\", \"comment\": \"The call ended without a quote being sent, a specific callback date being set, or a walkthrough being scheduled; the onus was placed back on the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives you a specific 38-ton requirement with a target price, capture all details and commit to sending a quote instead of asking them to re-send the information.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up on a two-month-old registration. The customer, likely a trader from Nandurbar, immediately presented a 38-ton requirement for Bare Galvalume sheets and provided a competitor's price as a benchmark. The agent confirmed the customer's WhatsApp number to send details and asked the customer to send back the immediate requirement specifics, failing to close the loop on the provided inquiry or schedule a firm next step.\"}",
  "error": null,
  "latency_ms": 34000,
  "input_tokens": 3997,
  "output_tokens": 882,
  "created_at": "2026-09-25 11:41:03",
  "sentiment": "positive",
  "sentiment_score": 0.291,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 1,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.478,
  "agent_talk_sec": 33.5,
  "customer_talk_sec": 36.6,
  "dead_air_sec": 77.9,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 300.9,
  "interruptions": 0,
  "agent_turns": 17,
  "customer_turns": 16,
  "discovery_qs": 6,
  "words_agent": 168,
  "words_customer": 203,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842563631",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.07,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178842563631",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 2.9,
      "text_en": "Hello, Mahavir Steel?",
      "text_native": "हॅलो महावीर स्टील?"
    },
    {
      "ucid": "21112178842563631",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.16,
      "end_s": 3.5,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178842563631",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.9,
      "end_s": 7.1,
      "text_en": "Yes sir, this is Sudeep speaking from JSW One MSME, Jindal Steel.",
      "text_native": "हां सर जी सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से जिंदाल स्टील"
    },
    {
      "ucid": "21112178842563631",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.4,
      "end_s": 8.2,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां सर बोलिए"
    },
    {
      "ucid": "21112178842563631",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.3,
      "end_s": 11.4,
      "text_en": "Your company was registered on our portal, sir, for the Nandurbar location, Maharashtra.",
      "text_native": "ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे पास नंदुरबार लोकेशन महाराष्ट्र"
    },
    {
      "ucid": "21112178842563631",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.6,
      "end_s": 12.0,
      "text_en": "Yes sir.",
      "text_native": "हां सर"
    },
    {
      "ucid": "21112178842563631",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.1,
      "end_s": 16.5,
      "text_en": "This was a follow-up call regarding steel procurement. Actually, I had spoken with you before. You had said that you have a requirement for this Indradhanush roofing sheet.",
      "text_native": "स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था एक्चुअली पहले भी आपके साथ बात हुई थी आपने कहा था की ये इंद्रधनुष का रूफिंग शीट का आपको रिक्वायरमेंट रहता है"
    },
    {
      "ucid": "21112178842563631",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 16.8,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178842563631",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 20.0,
      "text_en": "But no inquiry has come from your end, sir. It's been almost two months now.",
      "text_native": "बट इंक्वायरी नहीं आई सर आपके एंड से इट्स बीन ऑलमोस्ट टू मंथ्स नाउ"
    },
    {
      "ucid": "21112178842563631",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.5,
      "end_s": 24.0,
      "text_en": "Right now, sir, I am taking it from them, your... what do you call it... isn't there Manmohan from Pune?",
      "text_native": "अभी तो मैं सर उनसे ले रहा हूं आपके जो इसका क्या बोलते है आप मनमोहन नहीं है पुणे वाले"
    },
    {
      "ucid": "21112178842563631",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.3,
      "end_s": 25.4,
      "text_en": "Yes, yes, yes, Manmohan.",
      "text_native": "हां हां हां मनमोहन"
    },
    {
      "ucid": "21112178842563631",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.5,
      "end_s": 30.5,
      "text_en": "I'm dealing with him. Right now I have a requirement for thirty-eight tons. I need BGL. I need bare galvalume sheet.",
      "text_native": "मेरा उनसे चल रहा है अभी मेरे पास अभी एक अड़तीस टन का रिक्वायरमेंट है मेरे को बीजीएल का चाहिए बेयर गैलवेल्यूम शीट चाहिए"
    },
    {
      "ucid": "21112178842563631",
      "idx": 13,
      "speaker": "agent",
      "start_s": 30.6,
      "end_s": 31.9,
      "text_en": "Okay, when are you planning?",
      "text_native": "ओके कभी प्लान कर रहे हो आप"
    },
    {
      "ucid": "21112178842563631",
      "idx": 14,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 41.4,
      "text_en": "Bare galvalume. The inquiry is ongoing, sir. I have just taken rates from your Nasikabad people, National Traders. They have also given me a rate of eighty-six. That is also VTT, VTT's material or someone else's, maybe. It's Consort's option material or I don't know. One minute, stay on the line, I'll tell you.",
      "text_native": "बेयर गैलवेल्यूम अभी तो चल रही सर इंक्वायरी अभी मैंने नसीराबाद वाले ना आपके नेशनल ट्रेडर्स अभी उनसे भी रेट लिए है मैंने उन्होंने भी मेरे को एटी सिक्स के रेट दिए है वो भी वीटीटी वीटीटी वाला या किसका माल है शायद कंसोर्ट वाला ऑप्शन वाला माल है या पता नहीं एक मिनट आप चालू रखिए मैं बताता हूं आपको"
    },
    {
      "ucid": "21112178842563631",
      "idx": 15,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 42.1,
      "text_en": "Hmm, tell me.",
      "text_native": "हम्म बताइए"
    },
    {
      "ucid": "21112178842563631",
      "idx": 16,
      "speaker": "customer",
      "start_s": 42.4,
      "end_s": 44.4,
      "text_en": "It's OTT, it's ETT.",
      "text_native": "ओटीटी वाला है ईटीटी वाला है"
    },
    {
      "ucid": "21112178842563631",
      "idx": 17,
      "speaker": "agent",
      "start_s": 45.4,
      "end_s": 45.8,
      "text_en": "I see.",
      "text_native": "अच्छा"
    },
    {
      "ucid": "21112178842563631",
      "idx": 18,
      "speaker": "customer",
      "start_s": 46.4,
      "end_s": 46.6,
      "text_en": "Hmm.",
      "text_native": "हम्म"
    },
    {
      "ucid": "21112178842563631",
      "idx": 19,
      "speaker": "agent",
      "start_s": 46.7,
      "end_s": 49.5,
      "text_en": "What is this, what is your end user? Is it solar, do you make solar, solar structures?",
      "text_native": "ये क्या एंड यूजर क्या है आपका सोलर है सोलर बनाता है सोलर स्ट्रक्चर"
    },
    {
      "ucid": "21112178842563631",
      "idx": 20,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 52.4,
      "text_en": "Not solar, sir, it's for a boundary. So I need that silver-like sheet, like our Silveron sheet, you know?",
      "text_native": "सोलर नहीं सर बाउंड्री का है तो मेरे को वो सिल्वर जैसा अपना सिल्वरॉन जैसा पतरा आता है ना"
    },
    {
      "ucid": "21112178842563631",
      "idx": 21,
      "speaker": "agent",
      "start_s": 52.6,
      "end_s": 53.6,
      "text_en": "Yes, yes, yes, okay, okay.",
      "text_native": "हां हां हां ओके ओके"
    },
    {
      "ucid": "21112178842563631",
      "idx": 22,
      "speaker": "customer",
      "start_s": 53.7,
      "end_s": 59.8,
      "text_en": "The Silveron type, I need it just like that. So this is point five five, twelve hundred fifty mm. So they have fifty-fifty five tons of material. They have given me a rate of eighty-six right now, eighty-six plus GST.",
      "text_native": "सिल्वरॉन वाला वैसा ही चाहिए मेरे को तो ये पॉइंट फाइव फाइव है बारह सौ पचास एमएम का तो पचास पचपन टन माल है उनके पास एटी सिक्स के रेट दिए उन्होंने मेरे को अभी एटी सिक्स प्लस जीएसटी के"
    },
    {
      "ucid": "21112178842563631",
      "idx": 23,
      "speaker": "agent",
      "start_s": 59.9,
      "end_s": 60.2,
      "text_en": "Hmm.",
      "text_native": "हम्म"
    },
    {
      "ucid": "21112178842563631",
      "idx": 24,
      "speaker": "customer",
      "start_s": 60.8,
      "end_s": 63.1,
      "text_en": "So if you see, if you can do something in this, then tell me.",
      "text_native": "तो अगर आप देखो आप कुछ कर सकते हो तो इसमें बताओ"
    },
    {
      "ucid": "21112178842563631",
      "idx": 25,
      "speaker": "agent",
      "start_s": 63.5,
      "end_s": 65.0,
      "text_en": "I'll... is this number of yours on WhatsApp?",
      "text_native": "मैं आपको ये आपका ये नंबर व्हाट्सएप पे है"
    },
    {
      "ucid": "21112178842563631",
      "idx": 26,
      "speaker": "customer",
      "start_s": 65.2,
      "end_s": 66.4,
      "text_en": "This is my WhatsApp number, sir.",
      "text_native": "ये व्हाट्सएप नंबर है सर मेरा"
    },
    {
      "ucid": "21112178842563631",
      "idx": 27,
      "speaker": "agent",
      "start_s": 66.6,
      "end_s": 71.4,
      "text_en": "Okay, I am sending you my details. Check once with your team what you need immediately, meaning what you are planning in one or two days, tell me that.",
      "text_native": "ठीक है मैं आपको मेरी डिटेल्स भेज रहा हूं एक बार चेक करो अपनी टीम के साथ जो इमीडिएट लगना चाहिए आपको मतलब एक दो दिन में आप प्लान कर रहे हो वो मुझे बताओ"
    },
    {
      "ucid": "21112178842563631",
      "idx": 28,
      "speaker": "customer",
      "start_s": 71.5,
      "end_s": 71.8,
      "text_en": "Okay.",
      "text_native": "ओके"
    },
    {
      "ucid": "21112178842563631",
      "idx": 29,
      "speaker": "agent",
      "start_s": 72.1,
      "end_s": 75.8,
      "text_en": "Okay, I will need some things from your end: prices, volume, and where the delivery address will be, okay?",
      "text_native": "ओके मुझे कुछ प्राइसेस वॉल्यूम एंड डिलीवरी एड्रेस कहां पे रहेगा वो चीजें लगेंगी आपके एंड से ठीक है"
    },
    {
      "ucid": "21112178842563631",
      "idx": 30,
      "speaker": "customer",
      "start_s": 76.0,
      "end_s": 77.5,
      "text_en": "Okay sir, you send it, I will see.",
      "text_native": "ठीक है सर आप भेजिए मैं देखता हूं आपको"
    },
    {
      "ucid": "21112178842563631",
      "idx": 31,
      "speaker": "agent",
      "start_s": 78.8,
      "end_s": 79.2,
      "text_en": "Okay.",
      "text_native": "अच्छा"
    },
    {
      "ucid": "21112178842563631",
      "idx": 32,
      "speaker": "agent",
      "start_s": 83.4,
      "end_s": 84.0,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है ओके"
    }
  ],
  "steps": [
    {
      "ucid": "21112178842563631",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "This was a follow-up call regarding steel procurement. Actually, I had spoken with you before.",
      "comment": "The opening was a direct follow-up on a previous conversation, not a warm welcome for a new registration."
    },
    {
      "ucid": "21112178842563631",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Your company was registered on our portal, sir, for the Nandurbar location, Maharashtra.",
      "comment": "The rep only verified the location by stating it, but did not ask about the contact's name, role in procurement, or best contact details."
    },
    {
      "ucid": "21112178842563631",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "What is this, what is your end user? Is it solar, do you make solar, solar structures?",
      "comment": "The rep only asked about the end application. The customer volunteered their tonnage, but the rep did not probe for monthly usage, payment terms, or reasons for not buying from JSW One before."
    },
    {
      "ucid": "21112178842563631",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any aspect of the platform's value proposition (e.g., transparent pricing, test certificates, stock availability)."
    },
    {
      "ucid": "21112178842563631",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Right now I have a requirement for thirty-eight tons. I need BGL. I need bare galvalume sheet.",
      "comment": "The customer proactively stated a clear, specific requirement, which the agent acknowledged, thus identifying a first opportunity."
    },
    {
      "ucid": "21112178842563631",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, I am sending you my details. Check once with your team what you need immediately... tell me that.",
      "comment": "The call ended without a quote being sent, a specific callback date being set, or a walkthrough being scheduled; the onus was placed back on the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}