Call 21112178842147151 2026-09-03 · sudeeps · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: clear: The customer's voice is slightly lower in volume compared to the agent's, but still audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent skipped discovery entirely and immediately asked for a requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a requirement but failed to schedule a specific callback date when the customer was not ready.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, specific callback, or walkthrough; 'I will WhatsApp you' is not a committed next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Your company was registered on our portal, for the Mumbai location.
Summary
The agent contacted a newly registered lead, 'AK Multi Traders'. After a brief introduction, the agent immediately asked for a current requirement for sheet and pipe. The customer was dismissive and ended the conversation quickly. The agent failed to conduct any discovery or establish a firm next step.
Coaching
When a customer is not engaged, jumping straight to a requirement often ends the call. You must first build rapport and understand their business by asking discovery questions (NR3) to earn the right to ask for an order.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Your company was registered on our portal, for the Mumbai location. Agent correctly identified the reason for the call was the new portal registration. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Hello, AK Multi Traders?... Hello, Mr. Abdullah?... for the Mumbai location. Agent verified company name, contact name, and location (2/4), but did not ask about procurement role or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Agent skipped discovery entirely and immediately asked for a requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No platform education or value propositions were mentioned. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent asked for a requirement but failed to schedule a specific callback date when the customer was not ready. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, specific callback, or walkthrough; 'I will WhatsApp you' is not a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.804 heavy | 15.2s | 3.7s | 27.1s | 4.5s | 217.1 | 0 | 7 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello?
हॅलो?
agent
2.8s
Hello?
agent
3.3s
Hello, AK Multi Traders?
customer
4.8s
Yes?
जी?
agent
5.5s
Hello, Mr. Abdullah?
customer
6.8s
Yes sir.
जी सर।
agent
7.6s
Sir, Sudeep speaking, from JSW One MSME, Jindal Steel.
सर सुदीप बोल रहा हूं, JSW One MSME से, जिंदाल स्टील।
customer
10.6s
Speak.
बोलिए।
agent
11.0s
Your company was registered on our portal, for the Mumbai location.
ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे, मुंबई लोकेशन के लिए।
customer
14.6s
Yes.
हां।
agent
15.0s
I had called regarding steel procurement, wanted to understand if you have any requirement for sheet and pipe right now?
Steel procurement को लेके फोन किया था, समझना था अभी ये sheet और pipe में है क्या कुछ requirement?
customer
20.0s
Okay sir, I will call now.
ठीक है सर, मैं कॉल करता हूं अभी।
agent
22.1s
I will WhatsApp you, call on that.
मैं WhatsApp करता हूं उस पर कॉल कीजिए।