{ "ucid": "21112178842147151", "call_date": "2026-09-03", "start_time": "2026-09-03 13:14:31", "end_time": "2026-09-03 13:15:17", "duration_sec": 46, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA91aeac33efd62d78ce7a5f1690681d24.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1082, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178842147151__DIA91aeac33efd62d78ce7a5f1690681d24.mp3", "audio_bytes": 91368, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 30.456, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello? (हॅलो?)\n[3s] AGENT: Hello?\n[3s] AGENT: Hello, AK Multi Traders?\n[5s] CUSTOMER: Yes? (जी?)\n[6s] AGENT: Hello, Mr. Abdullah?\n[7s] CUSTOMER: Yes sir. (जी सर।)\n[8s] AGENT: Sir, Sudeep speaking, from JSW One MSME, Jindal Steel. (सर सुदीप बोल रहा हूं, JSW One MSME से, जिंदाल स्टील।)\n[11s] CUSTOMER: Speak. (बोलिए।)\n[11s] AGENT: Your company was registered on our portal, for the Mumbai location. (ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे, मुंबई लोकेशन के लिए।)\n[15s] CUSTOMER: Yes. (हां।)\n[15s] AGENT: I had called regarding steel procurement, wanted to understand if you have any requirement for sheet and pipe right now? (Steel procurement को लेके फोन किया था, समझना था अभी ये sheet और pipe में है क्या कुछ requirement?)\n[20s] CUSTOMER: Okay sir, I will call now. (ठीक है सर, मैं कॉल करता हूं अभी।)\n[22s] AGENT: I will WhatsApp you, call on that. (मैं WhatsApp करता हूं उस पर कॉल कीजिए।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 13, "connected": 1, "audio_notes": "clear: The customer's voice is slightly lower in volume compared to the agent's, but still audible.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "13 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.5, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer is not engaged, jumping straight to a requirement often ends the call. You must first build rapport and understand their business by asking discovery questions (NR3) to earn the right to ask for an order.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a newly registered lead, 'AK Multi Traders'. After a brief introduction, the agent immediately asked for a current requirement for sheet and pipe. The customer was dismissive and ended the conversation quickly. The agent failed to conduct any discovery or establish a firm next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Your company was registered on our portal, for the Mumbai location.\", \"comment\": \"Agent correctly identified the reason for the call was the new portal registration.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Hello, AK Multi Traders?... Hello, Mr. Abdullah?... for the Mumbai location.\", \"comment\": \"Agent verified company name, contact name, and location (2/4), but did not ask about procurement role or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent skipped discovery entirely and immediately asked for a requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No platform education or value propositions were mentioned.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent asked for a requirement but failed to schedule a specific callback date when the customer was not ready.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, specific callback, or walkthrough; 'I will WhatsApp you' is not a committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer is not engaged, jumping straight to a requirement often ends the call. You must first build rapport and understand their business by asking discovery questions (NR3) to earn the right to ask for an order.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered lead, 'AK Multi Traders'. After a brief introduction, the agent immediately asked for a current requirement for sheet and pipe. The customer was dismissive and ended the conversation quickly. The agent failed to conduct any discovery or establish a firm next step.\"}", "error": null, "latency_ms": 38273, "input_tokens": 2914, "output_tokens": 711, "created_at": "2026-09-25 11:41:17", "sentiment": "neutral", "sentiment_score": 0.1, "sentiment_confidence": "high", "pos": 1, "neg": 0, "lex_hits": 2, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.804, "agent_talk_sec": 15.2, "customer_talk_sec": 3.7, "dead_air_sec": 27.1, "longest_monologue_sec": 4.5, "agent_wpm": 217.1, "interruptions": 0, "agent_turns": 7, "customer_turns": 6, "discovery_qs": 4, "words_agent": 55, "words_customer": 12, "monologue_heavy": 1, "turns": [ { "ucid": "21112178842147151", "idx": 0, "speaker": "customer", "start_s": 1.83, "end_s": 2.23, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178842147151", "idx": 1, "speaker": "agent", "start_s": 2.83, "end_s": 3.23, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178842147151", "idx": 2, "speaker": "agent", "start_s": 3.3, "end_s": 4.64, "text_en": "Hello, AK Multi Traders?", "text_native": "Hello, AK Multi Traders?" }, { "ucid": "21112178842147151", "idx": 3, "speaker": "customer", "start_s": 4.83, "end_s": 5.17, "text_en": "Yes?", "text_native": "जी?" }, { "ucid": "21112178842147151", "idx": 4, "speaker": "agent", "start_s": 5.54, "end_s": 6.5, "text_en": "Hello, Mr. Abdullah?", "text_native": "Hello, Mr. Abdullah?" }, { "ucid": "21112178842147151", "idx": 5, "speaker": "customer", "start_s": 6.8, "end_s": 7.34, "text_en": "Yes sir.", "text_native": "जी सर।" }, { "ucid": "21112178842147151", "idx": 6, "speaker": "agent", "start_s": 7.63, "end_s": 10.54, "text_en": "Sir, Sudeep speaking, from JSW One MSME, Jindal Steel.", "text_native": "सर सुदीप बोल रहा हूं, JSW One MSME से, जिंदाल स्टील।" }, { "ucid": "21112178842147151", "idx": 7, "speaker": "customer", "start_s": 10.6, "end_s": 11.0, "text_en": "Speak.", "text_native": "बोलिए।" }, { "ucid": "21112178842147151", "idx": 8, "speaker": "agent", "start_s": 11.0, "end_s": 14.5, "text_en": "Your company was registered on our portal, for the Mumbai location.", "text_native": "ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे, मुंबई लोकेशन के लिए।" }, { "ucid": "21112178842147151", "idx": 9, "speaker": "customer", "start_s": 14.6, "end_s": 14.9, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178842147151", "idx": 10, "speaker": "agent", "start_s": 15.0, "end_s": 19.5, "text_en": "I had called regarding steel procurement, wanted to understand if you have any requirement for sheet and pipe right now?", "text_native": "Steel procurement को लेके फोन किया था, समझना था अभी ये sheet और pipe में है क्या कुछ requirement?" }, { "ucid": "21112178842147151", "idx": 11, "speaker": "customer", "start_s": 20.0, "end_s": 21.7, "text_en": "Okay sir, I will call now.", "text_native": "ठीक है सर, मैं कॉल करता हूं अभी।" }, { "ucid": "21112178842147151", "idx": 12, "speaker": "agent", "start_s": 22.1, "end_s": 23.7, "text_en": "I will WhatsApp you, call on that.", "text_native": "मैं WhatsApp करता हूं उस पर कॉल कीजिए।" } ], "steps": [ { "ucid": "21112178842147151", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Your company was registered on our portal, for the Mumbai location.", "comment": "Agent correctly identified the reason for the call was the new portal registration." }, { "ucid": "21112178842147151", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "partial", "earned": 0.5, "questions_hit": 2, "evidence": "Hello, AK Multi Traders?... Hello, Mr. Abdullah?... for the Mumbai location.", "comment": "Agent verified company name, contact name, and location (2/4), but did not ask about procurement role or best contact details." }, { "ucid": "21112178842147151", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent skipped discovery entirely and immediately asked for a requirement." }, { "ucid": "21112178842147151", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No platform education or value propositions were mentioned." }, { "ucid": "21112178842147151", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent asked for a requirement but failed to schedule a specific callback date when the customer was not ready." }, { "ucid": "21112178842147151", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without a quote, specific callback, or walkthrough; 'I will WhatsApp you' is not a committed next step." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }