Call 21112178842107511 2026-09-03 · sudeeps · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Does_not_deal_Steel | full conversation 17 turns, clean transcript (6% inaudible) | Hindi | 17 | new_registration (campaign_name:medium) |
Audio: clear: The customer's final utterance is slightly muffled but the rest of the call is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Customer deals in hardware, not steel.
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.38
confidence high · +0/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer before the discovery phase could begin.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer was identified as a non-prospect, so no opportunity could be identified.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was correctly ended as the lead was invalid, so none of the three required closure outcomes were applicable.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes Rajesh ji, very good afternoon. I am Sudhir calling from JSW One MSME, Jindal Steel.
Summary
The agent contacted a new registration lead. The customer immediately stated the registration was a mistake, explaining their business is in hardware and they do not deal in steel. The agent confirmed the disqualification and professionally concluded the call.
Coaching
The customer immediately disqualified themselves, so the pitch could not proceed. You correctly verified the reason ('so you don't deal in steel, sir?') and ended the call professionally without wasting time. No coaching is needed on this call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes Rajesh ji, very good afternoon. I am Sudhir calling from JSW One MSME, Jindal Steel. The agent gave a polite and professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the name/company before the customer stated the registration was a mistake, preventing further questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before the discovery phase could begin. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had an opportunity to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer was identified as a non-prospect, so no opportunity could be identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was correctly ended as the lead was invalid, so none of the three required closure outcomes were applicable. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.54 | 15.0s | 12.8s | 30.2s | 4.3s | 240.0 | 0 | 9 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello?
हॅलो?
agent
2.0s
Hello.
agent
2.6s
Mr. Rajesh from Shri Sai Enterprises?
customer
5.4s
Yes, yes.
हां हां।
agent
6.0s
Yes Rajesh ji, very good afternoon. I am Sudhir calling from JSW One MSME, Jindal Steel.
हां राजेश जी, very good afternoon. सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।
customer
10.8s
Yes, tell me.
हां बोलो।
agent
11.5s
Yes, your company was registered on our portal, sir.
जी आपका company registered हुआ था सर portal पर हमारे।
customer
14.1s
That was done by mistake, sir.
वो गलती से हो गया था सर।
agent
15.8s
Okay, so you don't deal in steel, sir?
अच्छा, मतलब आप steel में deal नहीं करते क्या सर?
customer
18.1s
No, no, no, no, mine is in hardware.
नहीं नहीं नहीं नहीं, मेरा इसपे अपना hardware का है।
agent
20.5s
Not of steel.
Steel का नहीं है।
agent
21.0s
Okay, okay. By mistake...
अच्छा अच्छा। By mistake...
customer
21.6s
Yes, I received a call once before as well, I had told them that the registration was done by mistake.
हां पिछली बार भी एक बार फोन आया था, मैंने बोला था मेरे को गलती से हो गया था registration.
agent
25.1s
Okay, okay, no problem.
ठीक है ठीक है, कोई बात नहीं।
customer
25.9s
I was trying to do it on another app, but it got done on your JSW one.
दूसरे तरफ app पे करने का तो तुम्हारा JSW का हो गया था।
agent
28.8s
Okay, okay. It's alright sir, no problem. Okay, okay.
अच्छा अच्छा। ठीक है सर, कोई बात नहीं। Okay, okay.
customer
30.6s
[inaudible]