{
  "ucid": "21112178842107511",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 13:07:55",
  "end_time": "2026-09-03 13:08:53",
  "duration_sec": 58,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7cf2d52641564fe6873dd91be4767045.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1083,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842107511__DIA7cf2d52641564fe6873dd91be4767045.mp3",
  "audio_bytes": 114912,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 38.304,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello.\n[3s] AGENT: Mr. Rajesh from Shri Sai Enterprises?\n[5s] CUSTOMER: Yes, yes.   (हां हां।)\n[6s] AGENT: Yes Rajesh ji, very good afternoon. I am Sudhir calling from JSW One MSME, Jindal Steel.   (हां राजेश जी, very good afternoon. सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।)\n[11s] CUSTOMER: Yes, tell me.   (हां बोलो।)\n[12s] AGENT: Yes, your company was registered on our portal, sir.   (जी आपका company registered हुआ था सर portal पर हमारे।)\n[14s] CUSTOMER: That was done by mistake, sir.   (वो गलती से हो गया था सर।)\n[16s] AGENT: Okay, so you don't deal in steel, sir?   (अच्छा, मतलब आप steel में deal नहीं करते क्या सर?)\n[18s] CUSTOMER: No, no, no, no, mine is in hardware.   (नहीं नहीं नहीं नहीं, मेरा इसपे अपना hardware का है।)\n[20s] AGENT: Not of steel.   (Steel का नहीं है।)\n[21s] AGENT: Okay, okay. By mistake...   (अच्छा अच्छा। By mistake...)\n[22s] CUSTOMER: Yes, I received a call once before as well, I had told them that the registration was done by mistake.   (हां पिछली बार भी एक बार फोन आया था, मैंने बोला था मेरे को गलती से हो गया था registration.)\n[25s] AGENT: Okay, okay, no problem.   (ठीक है ठीक है, कोई बात नहीं।)\n[26s] CUSTOMER: I was trying to do it on another app, but it got done on your JSW one.   (दूसरे तरफ app पे करने का तो तुम्हारा JSW का हो गया था।)\n[29s] AGENT: Okay, okay. It's alright sir, no problem. Okay, okay.   (अच्छा अच्छा। ठीक है सर, कोई बात नहीं। Okay, okay.)\n[31s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: The customer's final utterance is slightly muffled but the rest of the call is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (6% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "The customer immediately disqualified themselves, so the pitch could not proceed. You correctly verified the reason ('so you don't deal in steel, sir?') and ended the call professionally without wasting time. No coaching is needed on this call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Customer deals in hardware, not steel.",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration lead. The customer immediately stated the registration was a mistake, explaining their business is in hardware and they do not deal in steel. The agent confirmed the disqualification and professionally concluded the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes Rajesh ji, very good afternoon. I am Sudhir calling from JSW One MSME, Jindal Steel.\", \"comment\": \"The agent gave a polite and professional opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only verified the name/company before the customer stated the registration was a mistake, preventing further questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before the discovery phase could begin.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had an opportunity to explain the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer was identified as a non-prospect, so no opportunity could be identified.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was correctly ended as the lead was invalid, so none of the three required closure outcomes were applicable.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The customer immediately disqualified themselves, so the pitch could not proceed. You correctly verified the reason ('so you don't deal in steel, sir?') and ended the call professionally without wasting time. No coaching is needed on this call.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Customer deals in hardware, not steel.\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration lead. The customer immediately stated the registration was a mistake, explaining their business is in hardware and they do not deal in steel. The agent confirmed the disqualification and professionally concluded the call.\"}",
  "error": null,
  "latency_ms": 31731,
  "input_tokens": 3106,
  "output_tokens": 698,
  "created_at": "2026-09-25 11:41:10",
  "sentiment": "negative",
  "sentiment_score": -0.38,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.54,
  "agent_talk_sec": 15.0,
  "customer_talk_sec": 12.8,
  "dead_air_sec": 30.2,
  "longest_monologue_sec": 4.3,
  "agent_wpm": 240.0,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 8,
  "discovery_qs": 2,
  "words_agent": 60,
  "words_customer": 58,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842107511",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.33,
      "end_s": 1.69,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178842107511",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.36,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178842107511",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.63,
      "end_s": 4.82,
      "text_en": "Mr. Rajesh from Shri Sai Enterprises?",
      "text_native": "Mr. Rajesh from Shri Sai Enterprises?"
    },
    {
      "ucid": "21112178842107511",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.4,
      "end_s": 5.83,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178842107511",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 10.3,
      "text_en": "Yes Rajesh ji, very good afternoon. I am Sudhir calling from JSW One MSME, Jindal Steel.",
      "text_native": "हां राजेश जी, very good afternoon. सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।"
    },
    {
      "ucid": "21112178842107511",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 11.34,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलो।"
    },
    {
      "ucid": "21112178842107511",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.54,
      "end_s": 14.1,
      "text_en": "Yes, your company was registered on our portal, sir.",
      "text_native": "जी आपका company registered हुआ था सर portal पर हमारे।"
    },
    {
      "ucid": "21112178842107511",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.1,
      "end_s": 15.44,
      "text_en": "That was done by mistake, sir.",
      "text_native": "वो गलती से हो गया था सर।"
    },
    {
      "ucid": "21112178842107511",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.83,
      "end_s": 17.94,
      "text_en": "Okay, so you don't deal in steel, sir?",
      "text_native": "अच्छा, मतलब आप steel में deal नहीं करते क्या सर?"
    },
    {
      "ucid": "21112178842107511",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 20.5,
      "text_en": "No, no, no, no, mine is in hardware.",
      "text_native": "नहीं नहीं नहीं नहीं, मेरा इसपे अपना hardware का है।"
    },
    {
      "ucid": "21112178842107511",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 20.8,
      "text_en": "Not of steel.",
      "text_native": "Steel का नहीं है।"
    },
    {
      "ucid": "21112178842107511",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 21.6,
      "text_en": "Okay, okay. By mistake...",
      "text_native": "अच्छा अच्छा। By mistake..."
    },
    {
      "ucid": "21112178842107511",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.6,
      "end_s": 25.1,
      "text_en": "Yes, I received a call once before as well, I had told them that the registration was done by mistake.",
      "text_native": "हां पिछली बार भी एक बार फोन आया था, मैंने बोला था मेरे को गलती से हो गया था registration."
    },
    {
      "ucid": "21112178842107511",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.1,
      "end_s": 25.9,
      "text_en": "Okay, okay, no problem.",
      "text_native": "ठीक है ठीक है, कोई बात नहीं।"
    },
    {
      "ucid": "21112178842107511",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.9,
      "end_s": 28.5,
      "text_en": "I was trying to do it on another app, but it got done on your JSW one.",
      "text_native": "दूसरे तरफ app पे करने का तो तुम्हारा JSW का हो गया था।"
    },
    {
      "ucid": "21112178842107511",
      "idx": 15,
      "speaker": "agent",
      "start_s": 28.8,
      "end_s": 30.6,
      "text_en": "Okay, okay. It's alright sir, no problem. Okay, okay.",
      "text_native": "अच्छा अच्छा। ठीक है सर, कोई बात नहीं। Okay, okay."
    },
    {
      "ucid": "21112178842107511",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.6,
      "end_s": 32.2,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178842107511",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes Rajesh ji, very good afternoon. I am Sudhir calling from JSW One MSME, Jindal Steel.",
      "comment": "The agent gave a polite and professional opening."
    },
    {
      "ucid": "21112178842107511",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only verified the name/company before the customer stated the registration was a mistake, preventing further questions."
    },
    {
      "ucid": "21112178842107511",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before the discovery phase could begin."
    },
    {
      "ucid": "21112178842107511",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent had an opportunity to explain the platform."
    },
    {
      "ucid": "21112178842107511",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer was identified as a non-prospect, so no opportunity could be identified."
    },
    {
      "ucid": "21112178842107511",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was correctly ended as the lead was invalid, so none of the three required closure outcomes were applicable."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}