21112178842102971 · Call

Call 21112178842102971 2026-09-03 · Abdul Ansari · 3:22

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Wrap up time exceeded :0	full conversation 51 turns, clean transcript (0% inaudible)	Hindi	51	new_registration (campaign_name:medium)

Audio: clear: The customer's line has some minor background noise, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.29

confidence high · +4/−1 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) Agent only asked about business type, missing all questions on quantity, brands, payment terms, and prior JSW engagement.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts Closure - one of three outcomes The call ended abruptly after a verbal price estimate; no quote was sent, no callback was scheduled, and no walkthrough was booked.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

−1.0 pts Verify basic profile (4 Qs) Agent only verified the company name, failing to ask about procurement city, role, or best contact details.

How Sajal Bhaskar did it on a 10.0/10 call —

आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।

did well

Warm welcome opener

Yeah, hello sir. This is Abdul speaking from JSW One.

First opportunity identified

We need sariya (TMT bars). 8 mm, 12 mm.

Summary

The agent contacted a new registrant, Balaji Enterprises, who runs a sanitary shop. The customer, after some initial confusion, stated a requirement for 8mm and 12mm TMT bars. The agent performed very little discovery, provided a verbal price estimate, and then ended the call without securing any concrete next step.

Coaching

When a customer asks for a price, use it as a chance to explain our value, like all-inclusive delivered pricing. Don't just state a number and end the call; always secure a next step like sending a formal quote.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Yeah, hello sir. This is Abdul speaking from JSW One. The agent identified himself and his company, and linked the call to the customer's recent registration.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	Sir, am I speaking with Balaji Enterprises? Agent only verified the company name, failing to ask about procurement city, role, or best contact details.
NR3 Full discovery (8 Qs)	3	fail	1	0.0	What do you do? Do you do trading? Do you have some fabrication work? Agent only asked about business type, missing all questions on quantity, brands, payment terms, and prior JSW engagement.
NR4 Platform education	1	fail	–	0.0	The agent did not explain any platform benefits like transparent pricing, test certificates, or stockyard availability.
NR5 First opportunity identified	2	pass	–	2.0	We need sariya (TMT bars). 8 mm, 12 mm. The agent successfully identified a current requirement and captured the material type and sizes.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call ended abruptly after a verbal price estimate; no quote was sent, no callback was scheduled, and no walkthrough was booked.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.58	46.9s	33.9s	121.2s	5.7s	316.0	0	26	25	18

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.9s

Hello.

हेलो।

customer

4.1s

Hello.

हेलो।

agent

4.9s

Sir, am I speaking with Balaji Enterprises?

सर बालाजी इंटरप्राइजेस से बात कर रहे हैं?

customer

6.9s

Yes.

हां जी।

agent

7.3s

Yeah, hello sir. This is Abdul speaking from JSW One.

या, नमस्कार सर। अब्दुल बात कर रहा हूं मैं JSW One से।

customer

10.3s

From where?

कहां से?

agent

11.0s

JSW, I'm calling from JSW, sir. JSW One head office.

JSW, JSW से बात कर रहा हूं सर। JSW One हेड ऑफिस।

customer

14.5s

Hmm.

हं।

agent

15.1s

Hmm, sir your company was registered here on the JSW platform. So I called for that. Do you have any requirement, sir, in steel, in MS? HR, CR, any such requirement?

हं, सर आपकी कंपनी यहां रजिस्टर्ड थी JSW प्लेटफॉर्म पे। सो उसके लिए फोन किया था मैं। आपको कुछ रिक्वायरमेंट है क्या सर स्टील में, MS में? HR, CR, ऐसा कुछ रिक्वायरमेंट है?

customer

19.8s

What is the requirement in this?

रिक्वायरमेंट क्या है इसमें?

agent

21.0s

What?

क्या?

customer

22.0s

Where, which company are you calling from?

कहां, कौन सी कंपनी से बात कर रहे हैं?

agent

23.6s

JSW, I'm calling from Jindal Steel Mumbai, sir. You had registered here on the JSW platform.

JSW, जिंदल स्टील मुंबई से बात कर रहा हूं सर। आपने यहां रजिस्ट्रेशन किया था JSW प्लेटफॉर्म पे।

agent

28.5s

Hello.

हेलो।

agent

29.8s

Hello, hello.

हेलो, हेलो।

customer

30.5s

Your voice is not coming through.

आवाज नहीं आ रही है।

agent

31.5s

Now speak, speak sir, please speak. Is my voice coming now?

अब बोलिए, बोलिए सर जी, बोलिए ना। आवाज आ रही है अब?

customer

33.8s

Yes, which company are you calling from?

हां जी, कौन सी कंपनी से बात कर रहे हैं?

agent

35.5s

JSW, JSW, Jindal, JSW, you understand, right sir?

JSW, JSW, जिंदल, JSW, समझ रहे हैं ना सर?

customer

38.0s

Jindal?

जिंदल?

agent

38.5s

Hmm.

हं।

customer

39.0s

For steel?

स्टील का?

agent

39.8s

What?

क्या?

customer

40.5s

Is it for steel?

स्टील का है क्या?

agent

41.0s

Yes, steel, do you have any requirement in steel, in MS?

हां, स्टील, स्टील में कुछ रिक्वायरमेंट है क्या आपको MS में?

customer

43.0s

Yes, yes, there is a requirement for steel.

हां हां जी, स्टील का रिक्वायरमेंट है।

agent

45.0s

What is required? What do you do? Do you do trading? Do you have some fabrication work?

क्या लगता है? क्या करते हैं? ट्रेडिंग करते हैं? कुछ फैब्रिकेशन का काम है आपका?

customer

47.5s

No no, we have a sanitary shop.

नहीं नहीं, हमारा ये सेनेटरी का दुकान है।

agent

49.5s

You do trading?

ट्रेडिंग करते हैं आप?

customer

50.5s

It's a sanitary shop, sanitary. We work with Astral.

सेनेटरी का दुकान है, सेनेटरी का। एस्ट्रल का काम करते हैं हम।

agent

53.2s

Okay, so which material do you require?

अच्छा, तो कौन सा मटेरियल लगता है आपको?

customer

54.8s

Astral, Astral.

एस्ट्रल, एस्ट्रल।

agent

56.0s

Astral?

एस्ट्रल?

customer

56.5s

We work with the Astral company, for plumbing. We do plumbing and sanitary work in the Astral company.

एस्ट्रल कंपनी का काम करते हैं हम, प्लंबिंग का। प्लंबिंग और सेनेटरी का काम करते हैं एस्ट्रल कंपनी में।

agent

63.5s

Okay sir, that's a good thing. You do your work, no problem.

ठीक है सर जी, अच्छी बात है। काम कीजिए आप, कोई दिक्कत नहीं है।

customer

66.5s

Is my voice coming?

आवाज आ रहा है क्या?

agent

68.2s

Yes, your voice is not coming. Hello?

हां, आवाज नहीं आ रहा है। हेलो?

customer

70.0s

Yes, hello.

हां, हेलो।

customer

70.5s

Yes, we work with the Astral company. We work with the Astral company, Astral.

हां, एस्ट्रल कंपनी का काम करते हैं हम। एस्ट्रल कंपनी का काम करते हैं, एस्ट्रल।

agent

73.2s

Okay, that's fine. I am asking, do you need any material from JSW company? Your company was registered in JSW as Balaji Enterprises.

हां तो ठीक है। मैं यह पूछ रहा हूं JSW कंपनी में कुछ चाहिए आपको मटेरियल? JSW में आपका कंपनी रजिस्ट्रेशन हुआ था बालाजी इंटरप्राइजेस करके।

customer

77.2s

Yes, what is your price list, send that to us.

हां जी, वो आपका प्राइस लिस्ट क्या है वो भेजिए हमारे को।

agent

80.5s

Tell me.

बोलिए।

customer

81.5s

What is your price list, send it to us.

आपका प्राइस लिस्ट क्या है वो भेजो हमारे पास।

agent

83.8s

Now, the price list isn't sent like that. It depends on which material you need. It's not like, 'whatever I have, send the whole price list'. It doesn't work like that. I will tell you the price based on what you need.

अब प्राइस लिस्ट ऐसे नहीं जाता। आपको कौन सा मटेरियल चाहिए उसके हिसाब से। ऐसे नहीं कि, मेरे पास क्या है सब प्राइस लिस्ट भेजो। ऐसा नहीं होता है। आपको क्या चाहिए उसके हिसाब से मैं आपको प्राइस बताऊंगा।

customer

90.0s

We need sariya (TMT bars). 8 mm, 12 mm.

हमारे को तो सरिया होना हमको। 8 mm, 12 mm.

agent

92.5s

You need sariya?

सरिया चाहिए?

customer

93.0s

Yes, for sariya, yes.

हां, सरिये के लिए, हां।

agent

94.0s

Yes, so I'm telling you the price, you can write it down.

हां, तो प्राइस मैं बता रहा हूं, लिख लीजिए आप।

customer

96.5s

Where will you write?

कहां लिखिएगा?

agent

97.5s

Right there.

वही।

agent

98.5s

Fifty-five, fifty-six, assume that.

पचपन, छप्पन मान लीजिए।