{
  "ucid": "21112178842102971",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 13:07:09",
  "end_time": "2026-09-03 13:10:31",
  "duration_sec": 202,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6a358f16115434cb625bcd45539cc500.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1084,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842102971__DIA6a358f16115434cb625bcd45539cc500.mp3",
  "audio_bytes": 516240,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 172.08,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello.   (हेलो।)\n[4s] CUSTOMER: Hello.   (हेलो।)\n[5s] AGENT: Sir, am I speaking with Balaji Enterprises?   (सर बालाजी इंटरप्राइजेस से बात कर रहे हैं?)\n[7s] CUSTOMER: Yes.   (हां जी।)\n[7s] AGENT: Yeah, hello sir. This is Abdul speaking from JSW One.   (या, नमस्कार सर। अब्दुल बात कर रहा हूं मैं JSW One से।)\n[10s] CUSTOMER: From where?   (कहां से?)\n[11s] AGENT: JSW, I'm calling from JSW, sir. JSW One head office.   (JSW, JSW से बात कर रहा हूं सर। JSW One हेड ऑफिस।)\n[15s] CUSTOMER: Hmm.   (हं।)\n[15s] AGENT: Hmm, sir your company was registered here on the JSW platform. So I called for that. Do you have any requirement, sir, in steel, in MS? HR, CR, any such requirement?   (हं, सर आपकी कंपनी यहां रजिस्टर्ड थी JSW प्लेटफॉर्म पे। सो उसके लिए फोन किया था मैं। आपको कुछ रिक्वायरमेंट है क्या सर स्टील में, MS में? HR, CR, ऐसा कुछ रिक्वायरमेंट है?)\n[20s] CUSTOMER: What is the requirement in this?   (रिक्वायरमेंट क्या है इसमें?)\n[21s] AGENT: What?   (क्या?)\n[22s] CUSTOMER: Where, which company are you calling from?   (कहां, कौन सी कंपनी से बात कर रहे हैं?)\n[24s] AGENT: JSW, I'm calling from Jindal Steel Mumbai, sir. You had registered here on the JSW platform.   (JSW, जिंदल स्टील मुंबई से बात कर रहा हूं सर। आपने यहां रजिस्ट्रेशन किया था JSW प्लेटफॉर्म पे।)\n[28s] AGENT: Hello.   (हेलो।)\n[30s] AGENT: Hello, hello.   (हेलो, हेलो।)\n[30s] CUSTOMER: Your voice is not coming through.   (आवाज नहीं आ रही है।)\n[32s] AGENT: Now speak, speak sir, please speak. Is my voice coming now?   (अब बोलिए, बोलिए सर जी, बोलिए ना। आवाज आ रही है अब?)\n[34s] CUSTOMER: Yes, which company are you calling from?   (हां जी, कौन सी कंपनी से बात कर रहे हैं?)\n[36s] AGENT: JSW, JSW, Jindal, JSW, you understand, right sir?   (JSW, JSW, जिंदल, JSW, समझ रहे हैं ना सर?)\n[38s] CUSTOMER: Jindal?   (जिंदल?)\n[38s] AGENT: Hmm.   (हं।)\n[39s] CUSTOMER: For steel?   (स्टील का?)\n[40s] AGENT: What?   (क्या?)\n[40s] CUSTOMER: Is it for steel?   (स्टील का है क्या?)\n[41s] AGENT: Yes, steel, do you have any requirement in steel, in MS?   (हां, स्टील, स्टील में कुछ रिक्वायरमेंट है क्या आपको MS में?)\n[43s] CUSTOMER: Yes, yes, there is a requirement for steel.   (हां हां जी, स्टील का रिक्वायरमेंट है।)\n[45s] AGENT: What is required? What do you do? Do you do trading? Do you have some fabrication work?   (क्या लगता है? क्या करते हैं? ट्रेडिंग करते हैं? कुछ फैब्रिकेशन का काम है आपका?)\n[48s] CUSTOMER: No no, we have a sanitary shop.   (नहीं नहीं, हमारा ये सेनेटरी का दुकान है।)\n[50s] AGENT: You do trading?   (ट्रेडिंग करते हैं आप?)\n[50s] CUSTOMER: It's a sanitary shop, sanitary. We work with Astral.   (सेनेटरी का दुकान है, सेनेटरी का। एस्ट्रल का काम करते हैं हम।)\n[53s] AGENT: Okay, so which material do you require?   (अच्छा, तो कौन सा मटेरियल लगता है आपको?)\n[55s] CUSTOMER: Astral, Astral.   (एस्ट्रल, एस्ट्रल।)\n[56s] AGENT: Astral?   (एस्ट्रल?)\n[56s] CUSTOMER: We work with the Astral company, for plumbing. We do plumbing and sanitary work in the Astral company.   (एस्ट्रल कंपनी का काम करते हैं हम, प्लंबिंग का। प्लंबिंग और सेनेटरी का काम करते हैं एस्ट्रल कंपनी में।)\n[64s] AGENT: Okay sir, that's a good thing. You do your work, no problem.   (ठीक है सर जी, अच्छी बात है। काम कीजिए आप, कोई दिक्कत नहीं है।)\n[66s] CUSTOMER: Is my voice coming?   (आवाज आ रहा है क्या?)\n[68s] AGENT: Yes, your voice is not coming. Hello?   (हां, आवाज नहीं आ रहा है। हेलो?)\n[70s] CUSTOMER: Yes, hello.   (हां, हेलो।)\n[70s] CUSTOMER: Yes, we work with the Astral company. We work with the Astral company, Astral.   (हां, एस्ट्रल कंपनी का काम करते हैं हम। एस्ट्रल कंपनी का काम करते हैं, एस्ट्रल।)\n[73s] AGENT: Okay, that's fine. I am asking, do you need any material from JSW company? Your company was registered in JSW as Balaji Enterprises.   (हां तो ठीक है। मैं यह पूछ रहा हूं JSW कंपनी में कुछ चाहिए आपको मटेरियल? JSW में आपका कंपनी रजिस्ट्रेशन हुआ था बालाजी इंटरप्राइजेस करके।)\n[77s] CUSTOMER: Yes, what is your price list, send that to us.   (हां जी, वो आपका प्राइस लिस्ट क्या है वो भेजिए हमारे को।)\n[80s] AGENT: Tell me.   (बोलिए।)\n[82s] CUSTOMER: What is your price list, send it to us.   (आपका प्राइस लिस्ट क्या है वो भेजो हमारे पास।)\n[84s] AGENT: Now, the price list isn't sent like that. It depends on which material you need. It's not like, 'whatever I have, send the whole price list'. It doesn't work like that. I will tell you the price based on what you need.   (अब प्राइस लिस्ट ऐसे नहीं जाता। आपको कौन सा मटेरियल चाहिए उसके हिसाब से। ऐसे नहीं कि, मेरे पास क्या है सब प्राइस लिस्ट भेजो। ऐसा नहीं होता है। आपको क्या चाहिए उसके हिसाब से मैं आपको प्राइस बताऊंगा।)\n[90s] CUSTOMER: We need sariya (TMT bars). 8 mm, 12 mm.   (हमारे को तो सरिया होना हमको। 8 mm, 12 mm.)\n[92s] AGENT: You need sariya?   (सरिया चाहिए?)\n[93s] CUSTOMER: Yes, for sariya, yes.   (हां, सरिये के लिए, हां।)\n[94s] AGENT: Yes, so I'm telling you the price, you can write it down.   (हां, तो प्राइस मैं बता रहा हूं, लिख लीजिए आप।)\n[96s] CUSTOMER: Where will you write?   (कहां लिखिएगा?)\n[98s] AGENT: Right there.   (वही।)\n[98s] AGENT: Fifty-five, fifty-six, assume that.   (पचपन, छप्पन मान लीजिए।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 51,
  "connected": 1,
  "audio_notes": "clear: The customer's line has some minor background noise, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "51 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer asks for a price, use it as a chance to explain our value, like all-inclusive delivered pricing. Don't just state a number and end the call; always secure a next step like sending a formal quote.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": "TMT Bars",
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, Balaji Enterprises, who runs a sanitary shop. The customer, after some initial confusion, stated a requirement for 8mm and 12mm TMT bars. The agent performed very little discovery, provided a verbal price estimate, and then ended the call without securing any concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yeah, hello sir. This is Abdul speaking from JSW One.\", \"comment\": \"The agent identified himself and his company, and linked the call to the customer's recent registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Sir, am I speaking with Balaji Enterprises?\", \"comment\": \"Agent only verified the company name, failing to ask about procurement city, role, or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"What do you do? Do you do trading? Do you have some fabrication work?\", \"comment\": \"Agent only asked about business type, missing all questions on quantity, brands, payment terms, and prior JSW engagement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any platform benefits like transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"We need sariya (TMT bars). 8 mm, 12 mm.\", \"comment\": \"The agent successfully identified a current requirement and captured the material type and sizes.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly after a verbal price estimate; no quote was sent, no callback was scheduled, and no walkthrough was booked.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer asks for a price, use it as a chance to explain our value, like all-inclusive delivered pricing. Don't just state a number and end the call; always secure a next step like sending a formal quote.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"TMT Bars\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, Balaji Enterprises, who runs a sanitary shop. The customer, after some initial confusion, stated a requirement for 8mm and 12mm TMT bars. The agent performed very little discovery, provided a verbal price estimate, and then ended the call without securing any concrete next step.\"}",
  "error": null,
  "latency_ms": 37482,
  "input_tokens": 4311,
  "output_tokens": 776,
  "created_at": "2026-09-25 11:41:18",
  "sentiment": "positive",
  "sentiment_score": 0.289,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 1,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.58,
  "agent_talk_sec": 46.9,
  "customer_talk_sec": 33.9,
  "dead_air_sec": 121.2,
  "longest_monologue_sec": 5.7,
  "agent_wpm": 316.0,
  "interruptions": 0,
  "agent_turns": 26,
  "customer_turns": 25,
  "discovery_qs": 18,
  "words_agent": 247,
  "words_customer": 139,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842102971",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.87,
      "end_s": 3.5,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.06,
      "end_s": 4.6,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.9,
      "end_s": 6.54,
      "text_en": "Sir, am I speaking with Balaji Enterprises?",
      "text_native": "सर बालाजी इंटरप्राइजेस से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.9,
      "end_s": 7.34,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.34,
      "end_s": 10.0,
      "text_en": "Yeah, hello sir. This is Abdul speaking from JSW One.",
      "text_native": "या, नमस्कार सर। अब्दुल बात कर रहा हूं मैं JSW One से।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.3,
      "end_s": 10.82,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 13.54,
      "text_en": "JSW, I'm calling from JSW, sir. JSW One head office.",
      "text_native": "JSW, JSW से बात कर रहा हूं सर। JSW One हेड ऑफिस।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.51,
      "end_s": 14.81,
      "text_en": "Hmm.",
      "text_native": "हं।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.09,
      "end_s": 19.54,
      "text_en": "Hmm, sir your company was registered here on the JSW platform. So I called for that. Do you have any requirement, sir, in steel, in MS? HR, CR, any such requirement?",
      "text_native": "हं, सर आपकी कंपनी यहां रजिस्टर्ड थी JSW प्लेटफॉर्म पे। सो उसके लिए फोन किया था मैं। आपको कुछ रिक्वायरमेंट है क्या सर स्टील में, MS में? HR, CR, ऐसा कुछ रिक्वायरमेंट है?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 21.0,
      "text_en": "What is the requirement in this?",
      "text_native": "रिक्वायरमेंट क्या है इसमें?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 21.3,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.0,
      "end_s": 23.5,
      "text_en": "Where, which company are you calling from?",
      "text_native": "कहां, कौन सी कंपनी से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.6,
      "end_s": 27.5,
      "text_en": "JSW, I'm calling from Jindal Steel Mumbai, sir. You had registered here on the JSW platform.",
      "text_native": "JSW, जिंदल स्टील मुंबई से बात कर रहा हूं सर। आपने यहां रजिस्ट्रेशन किया था JSW प्लेटफॉर्म पे।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 13,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 29.0,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 30.5,
      "text_en": "Hello, hello.",
      "text_native": "हेलो, हेलो।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.5,
      "end_s": 31.5,
      "text_en": "Your voice is not coming through.",
      "text_native": "आवाज नहीं आ रही है।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.5,
      "end_s": 33.5,
      "text_en": "Now speak, speak sir, please speak. Is my voice coming now?",
      "text_native": "अब बोलिए, बोलिए सर जी, बोलिए ना। आवाज आ रही है अब?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 17,
      "speaker": "customer",
      "start_s": 33.8,
      "end_s": 35.5,
      "text_en": "Yes, which company are you calling from?",
      "text_native": "हां जी, कौन सी कंपनी से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 18,
      "speaker": "agent",
      "start_s": 35.5,
      "end_s": 38.0,
      "text_en": "JSW, JSW, Jindal, JSW, you understand, right sir?",
      "text_native": "JSW, JSW, जिंदल, JSW, समझ रहे हैं ना सर?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 19,
      "speaker": "customer",
      "start_s": 38.0,
      "end_s": 38.5,
      "text_en": "Jindal?",
      "text_native": "जिंदल?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 20,
      "speaker": "agent",
      "start_s": 38.5,
      "end_s": 38.8,
      "text_en": "Hmm.",
      "text_native": "हं।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 21,
      "speaker": "customer",
      "start_s": 39.0,
      "end_s": 39.5,
      "text_en": "For steel?",
      "text_native": "स्टील का?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 22,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 40.1,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 23,
      "speaker": "customer",
      "start_s": 40.5,
      "end_s": 41.0,
      "text_en": "Is it for steel?",
      "text_native": "स्टील का है क्या?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 24,
      "speaker": "agent",
      "start_s": 41.0,
      "end_s": 43.0,
      "text_en": "Yes, steel, do you have any requirement in steel, in MS?",
      "text_native": "हां, स्टील, स्टील में कुछ रिक्वायरमेंट है क्या आपको MS में?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 25,
      "speaker": "customer",
      "start_s": 43.0,
      "end_s": 44.5,
      "text_en": "Yes, yes, there is a requirement for steel.",
      "text_native": "हां हां जी, स्टील का रिक्वायरमेंट है।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 26,
      "speaker": "agent",
      "start_s": 45.0,
      "end_s": 47.5,
      "text_en": "What is required? What do you do? Do you do trading? Do you have some fabrication work?",
      "text_native": "क्या लगता है? क्या करते हैं? ट्रेडिंग करते हैं? कुछ फैब्रिकेशन का काम है आपका?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 27,
      "speaker": "customer",
      "start_s": 47.5,
      "end_s": 49.0,
      "text_en": "No no, we have a sanitary shop.",
      "text_native": "नहीं नहीं, हमारा ये सेनेटरी का दुकान है।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 28,
      "speaker": "agent",
      "start_s": 49.5,
      "end_s": 50.2,
      "text_en": "You do trading?",
      "text_native": "ट्रेडिंग करते हैं आप?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 29,
      "speaker": "customer",
      "start_s": 50.5,
      "end_s": 52.8,
      "text_en": "It's a sanitary shop, sanitary. We work with Astral.",
      "text_native": "सेनेटरी का दुकान है, सेनेटरी का। एस्ट्रल का काम करते हैं हम।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 30,
      "speaker": "agent",
      "start_s": 53.2,
      "end_s": 54.5,
      "text_en": "Okay, so which material do you require?",
      "text_native": "अच्छा, तो कौन सा मटेरियल लगता है आपको?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 31,
      "speaker": "customer",
      "start_s": 54.8,
      "end_s": 55.8,
      "text_en": "Astral, Astral.",
      "text_native": "एस्ट्रल, एस्ट्रल।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 32,
      "speaker": "agent",
      "start_s": 56.0,
      "end_s": 56.5,
      "text_en": "Astral?",
      "text_native": "एस्ट्रल?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 33,
      "speaker": "customer",
      "start_s": 56.5,
      "end_s": 61.5,
      "text_en": "We work with the Astral company, for plumbing. We do plumbing and sanitary work in the Astral company.",
      "text_native": "एस्ट्रल कंपनी का काम करते हैं हम, प्लंबिंग का। प्लंबिंग और सेनेटरी का काम करते हैं एस्ट्रल कंपनी में।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 34,
      "speaker": "agent",
      "start_s": 63.5,
      "end_s": 65.8,
      "text_en": "Okay sir, that's a good thing. You do your work, no problem.",
      "text_native": "ठीक है सर जी, अच्छी बात है। काम कीजिए आप, कोई दिक्कत नहीं है।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 35,
      "speaker": "customer",
      "start_s": 66.5,
      "end_s": 67.5,
      "text_en": "Is my voice coming?",
      "text_native": "आवाज आ रहा है क्या?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 36,
      "speaker": "agent",
      "start_s": 68.2,
      "end_s": 69.5,
      "text_en": "Yes, your voice is not coming. Hello?",
      "text_native": "हां, आवाज नहीं आ रहा है। हेलो?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 37,
      "speaker": "customer",
      "start_s": 70.0,
      "end_s": 70.5,
      "text_en": "Yes, hello.",
      "text_native": "हां, हेलो।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 38,
      "speaker": "customer",
      "start_s": 70.5,
      "end_s": 73.0,
      "text_en": "Yes, we work with the Astral company. We work with the Astral company, Astral.",
      "text_native": "हां, एस्ट्रल कंपनी का काम करते हैं हम। एस्ट्रल कंपनी का काम करते हैं, एस्ट्रल।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 39,
      "speaker": "agent",
      "start_s": 73.2,
      "end_s": 77.0,
      "text_en": "Okay, that's fine. I am asking, do you need any material from JSW company? Your company was registered in JSW as Balaji Enterprises.",
      "text_native": "हां तो ठीक है। मैं यह पूछ रहा हूं JSW कंपनी में कुछ चाहिए आपको मटेरियल? JSW में आपका कंपनी रजिस्ट्रेशन हुआ था बालाजी इंटरप्राइजेस करके।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 40,
      "speaker": "customer",
      "start_s": 77.2,
      "end_s": 80.0,
      "text_en": "Yes, what is your price list, send that to us.",
      "text_native": "हां जी, वो आपका प्राइस लिस्ट क्या है वो भेजिए हमारे को।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 41,
      "speaker": "agent",
      "start_s": 80.5,
      "end_s": 81.0,
      "text_en": "Tell me.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 42,
      "speaker": "customer",
      "start_s": 81.5,
      "end_s": 83.5,
      "text_en": "What is your price list, send it to us.",
      "text_native": "आपका प्राइस लिस्ट क्या है वो भेजो हमारे पास।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 43,
      "speaker": "agent",
      "start_s": 83.8,
      "end_s": 89.5,
      "text_en": "Now, the price list isn't sent like that. It depends on which material you need. It's not like, 'whatever I have, send the whole price list'. It doesn't work like that. I will tell you the price based on what you need.",
      "text_native": "अब प्राइस लिस्ट ऐसे नहीं जाता। आपको कौन सा मटेरियल चाहिए उसके हिसाब से। ऐसे नहीं कि, मेरे पास क्या है सब प्राइस लिस्ट भेजो। ऐसा नहीं होता है। आपको क्या चाहिए उसके हिसाब से मैं आपको प्राइस बताऊंगा।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 44,
      "speaker": "customer",
      "start_s": 90.0,
      "end_s": 92.5,
      "text_en": "We need sariya (TMT bars). 8 mm, 12 mm.",
      "text_native": "हमारे को तो सरिया होना हमको। 8 mm, 12 mm."
    },
    {
      "ucid": "21112178842102971",
      "idx": 45,
      "speaker": "agent",
      "start_s": 92.5,
      "end_s": 93.0,
      "text_en": "You need sariya?",
      "text_native": "सरिया चाहिए?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 46,
      "speaker": "customer",
      "start_s": 93.0,
      "end_s": 94.0,
      "text_en": "Yes, for sariya, yes.",
      "text_native": "हां, सरिये के लिए, हां।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 47,
      "speaker": "agent",
      "start_s": 94.0,
      "end_s": 96.0,
      "text_en": "Yes, so I'm telling you the price, you can write it down.",
      "text_native": "हां, तो प्राइस मैं बता रहा हूं, लिख लीजिए आप।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 48,
      "speaker": "customer",
      "start_s": 96.5,
      "end_s": 97.5,
      "text_en": "Where will you write?",
      "text_native": "कहां लिखिएगा?"
    },
    {
      "ucid": "21112178842102971",
      "idx": 49,
      "speaker": "agent",
      "start_s": 97.5,
      "end_s": 98.0,
      "text_en": "Right there.",
      "text_native": "वही।"
    },
    {
      "ucid": "21112178842102971",
      "idx": 50,
      "speaker": "agent",
      "start_s": 98.5,
      "end_s": 100.0,
      "text_en": "Fifty-five, fifty-six, assume that.",
      "text_native": "पचपन, छप्पन मान लीजिए।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178842102971",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yeah, hello sir. This is Abdul speaking from JSW One.",
      "comment": "The agent identified himself and his company, and linked the call to the customer's recent registration."
    },
    {
      "ucid": "21112178842102971",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Sir, am I speaking with Balaji Enterprises?",
      "comment": "Agent only verified the company name, failing to ask about procurement city, role, or best contact details."
    },
    {
      "ucid": "21112178842102971",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "What do you do? Do you do trading? Do you have some fabrication work?",
      "comment": "Agent only asked about business type, missing all questions on quantity, brands, payment terms, and prior JSW engagement."
    },
    {
      "ucid": "21112178842102971",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any platform benefits like transparent pricing, test certificates, or stockyard availability."
    },
    {
      "ucid": "21112178842102971",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "We need sariya (TMT bars). 8 mm, 12 mm.",
      "comment": "The agent successfully identified a current requirement and captured the material type and sizes."
    },
    {
      "ucid": "21112178842102971",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly after a verbal price estimate; no quote was sent, no callback was scheduled, and no walkthrough was booked."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}