Call 21112178842093152 2026-09-03 · Abdul Ansari · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: Slight background noise on the agent's side, but the conversation is easily understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.28
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked to understand the customer's business or procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but did not attempt to schedule a specific callback when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with a 'Thank you' without securing any of the required next steps.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a contact from Parsons Construction, confirmed their company name, and asked about any immediate steel requirements. The customer stated they had no current need, and the agent ended the call without performing any discovery or scheduling a follow-up.
Coaching
When a customer says they have no immediate requirement, you must still try to understand their business and schedule a specific time to call back, instead of ending the call immediately.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent skipped the warm welcome and went directly to asking for a requirement. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only the company name was verified; no other profile questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not mention the JSW One platform or its value proposition. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked for a requirement but did not attempt to schedule a specific callback when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with a 'Thank you' without securing any of the required next steps. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.682 | 10.3s | 4.8s | 35.9s | 3.0s | 250.5 | 0 | 6 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
2.6s
Hello.
हॅलो.
customer
3.5s
Hello.
हॅलो.
agent
4.3s
Hello hello, can you hear me? Hello?
हॅलो हॅलो, आवाज जा रही है? हॅलो?
customer
6.1s
No, I can't hear you. Hello?
नहीं, आवाज नहीं आ रहा। हॅलो?
agent
7.3s
Sir, greetings. Abdul speaking, sir, from JSW.
सर नमस्कार, अब्दुल बात कर रहा हूं सर JSW से।
customer
10.1s
Yes, tell me.
हां, बोलिए।
agent
10.8s
Sir, you are speaking from Parsons Construction, right?
सर, आप Parsons Construction से बात कर रहे हैं आप ना?
customer
12.9s
Yes, yes.
हां जी, हां जी।
agent
13.5s
Sir, is there any requirement for steel, like in HR, CR? That's why I called you.
सर, कुछ रिक्वायरमेंट है क्या स्टील में, like HR, CR में, इसीलिए फोन किया था मैं आपको।
customer
16.7s
No no, not right now. I'll let you know when there is.
नहीं नहीं, अभी तो नहीं है। आएगा तो बताऊंगा।
agent
19.0s
Okay, sir. Thank you.
ठीक है सर जी। Thank you.