{
  "ucid": "21112178842093152",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 13:05:31",
  "end_time": "2026-09-03 13:06:22",
  "duration_sec": 51,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6821ed08cf0debf1ec8dbf143883ce01.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1085,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842093152__DIA6821ed08cf0debf1ec8dbf143883ce01.mp3",
  "audio_bytes": 81864,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 27.288,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[3s] AGENT: Hello.   (हॅलो.)\n[3s] CUSTOMER: Hello.   (हॅलो.)\n[4s] AGENT: Hello hello, can you hear me? Hello?   (हॅलो हॅलो, आवाज जा रही है? हॅलो?)\n[6s] CUSTOMER: No, I can't hear you. Hello?   (नहीं, आवाज नहीं आ रहा। हॅलो?)\n[7s] AGENT: Sir, greetings. Abdul speaking, sir, from JSW.   (सर नमस्कार, अब्दुल बात कर रहा हूं सर JSW से।)\n[10s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[11s] AGENT: Sir, you are speaking from Parsons Construction, right?   (सर, आप Parsons Construction से बात कर रहे हैं आप ना?)\n[13s] CUSTOMER: Yes, yes.   (हां जी, हां जी।)\n[13s] AGENT: Sir, is there any requirement for steel, like in HR, CR? That's why I called you.   (सर, कुछ रिक्वायरमेंट है क्या स्टील में, like HR, CR में, इसीलिए फोन किया था मैं आपको।)\n[17s] CUSTOMER: No no, not right now. I'll let you know when there is.   (नहीं नहीं, अभी तो नहीं है। आएगा तो बताऊंगा।)\n[19s] AGENT: Okay, sir. Thank you.   (ठीक है सर जी। Thank you.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the agent's side, but the conversation is easily understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no immediate requirement, you must still try to understand their business and schedule a specific time to call back, instead of ending the call immediately.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a contact from Parsons Construction, confirmed their company name, and asked about any immediate steel requirements. The customer stated they had no current need, and the agent ended the call without performing any discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the warm welcome and went directly to asking for a requirement.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only the company name was verified; no other profile questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or procurement habits.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not mention the JSW One platform or its value proposition.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked for a requirement but did not attempt to schedule a specific callback when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with a 'Thank you' without securing any of the required next steps.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no immediate requirement, you must still try to understand their business and schedule a specific time to call back, instead of ending the call immediately.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a contact from Parsons Construction, confirmed their company name, and asked about any immediate steel requirements. The customer stated they had no current need, and the agent ended the call without performing any discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 38332,
  "input_tokens": 2951,
  "output_tokens": 655,
  "created_at": "2026-09-25 11:41:20",
  "sentiment": "negative",
  "sentiment_score": -0.28,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.682,
  "agent_talk_sec": 10.3,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 35.9,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 250.5,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 4,
  "words_agent": 43,
  "words_customer": 25,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178842093152",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.37,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178842093152",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.57,
      "end_s": 2.97,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178842093152",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.47,
      "end_s": 3.87,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178842093152",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.27,
      "end_s": 5.87,
      "text_en": "Hello hello, can you hear me? Hello?",
      "text_native": "हॅलो हॅलो, आवाज जा रही है? हॅलो?"
    },
    {
      "ucid": "21112178842093152",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.07,
      "end_s": 7.07,
      "text_en": "No, I can't hear you. Hello?",
      "text_native": "नहीं, आवाज नहीं आ रहा। हॅलो?"
    },
    {
      "ucid": "21112178842093152",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.27,
      "end_s": 9.67,
      "text_en": "Sir, greetings. Abdul speaking, sir, from JSW.",
      "text_native": "सर नमस्कार, अब्दुल बात कर रहा हूं सर JSW से।"
    },
    {
      "ucid": "21112178842093152",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.07,
      "end_s": 10.57,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178842093152",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.77,
      "end_s": 12.67,
      "text_en": "Sir, you are speaking from Parsons Construction, right?",
      "text_native": "सर, आप Parsons Construction से बात कर रहे हैं आप ना?"
    },
    {
      "ucid": "21112178842093152",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.87,
      "end_s": 13.27,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां जी।"
    },
    {
      "ucid": "21112178842093152",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.47,
      "end_s": 16.47,
      "text_en": "Sir, is there any requirement for steel, like in HR, CR? That's why I called you.",
      "text_native": "सर, कुछ रिक्वायरमेंट है क्या स्टील में, like HR, CR में, इसीलिए फोन किया था मैं आपको।"
    },
    {
      "ucid": "21112178842093152",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.67,
      "end_s": 18.67,
      "text_en": "No no, not right now. I'll let you know when there is.",
      "text_native": "नहीं नहीं, अभी तो नहीं है। आएगा तो बताऊंगा।"
    },
    {
      "ucid": "21112178842093152",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.97,
      "end_s": 19.97,
      "text_en": "Okay, sir. Thank you.",
      "text_native": "ठीक है सर जी। Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842093152",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the warm welcome and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178842093152",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only the company name was verified; no other profile questions were asked."
    },
    {
      "ucid": "21112178842093152",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or procurement habits."
    },
    {
      "ucid": "21112178842093152",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not mention the JSW One platform or its value proposition."
    },
    {
      "ucid": "21112178842093152",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent asked for a requirement but did not attempt to schedule a specific callback when the customer said no."
    },
    {
      "ucid": "21112178842093152",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with a 'Thank you' without securing any of the required next steps."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}