Call 21112178842077431 2026-09-03 · sudeeps · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.27
confidence high · +2/−4
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked after the customer stated they had no immediate requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a tentative date but did not secure a specific callback date after the customer deflected.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement.
Summary
The agent called a new portal registrant to follow up on their steel procurement. The customer, from a company named 'Skyline Infotech', stated they had no current requirement and would call back when one arose. The agent did not perform any discovery or pitch the platform's value, and the call ended after the agent provided contact instructions.
Coaching
When a customer says they have no current requirement, try to pivot to a brief discovery to understand their business for future needs instead of ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement. The agent provided a standard, professional opening referencing the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Agent only verified the customer's name and company; no other basic profile questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no immediate requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's value proposition or benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | When might it come? Any tentative date? Agent asked for a tentative date but did not secure a specific callback date after the customer deflected. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a scheduled walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.73 heavy | 19.2s | 7.1s | 34.7s | 5.4s | 284.4 | 0 | 8 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हॅलो?
agent
1.3s
Hello?
हॅलो?
agent
2.0s
Mr. Subhash Kumar from Skyline Infotech?
मिस्टर सुभाष कुमार फ्रॉम स्कायलाइन इन्फोटेक?
customer
4.2s
Yes?
येस?
agent
4.8s
Uh Subhash sir, Sudeep here from JSW One MSME, Jindal Steel.
अह सुभाष सर, सुदीप हियर फ्रॉम जेएसडब्ल्यू वन एमएसएमई, जिंदाल स्टील।
customer
8.0s
Tell me.
बोलिए।
agent
8.6s
Sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement. I wanted to understand if you have any requirement in steel right now, sir?
सर ये आपका कंपनी रजिस्टर्ड हुआ था पोर्टल पर हमारे। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था। समझना था अभी कुछ स्टील में रिक्वायरमेंट है क्या सर?
customer
14.6s
No no, there is no requirement in steel.
नहीं नहीं, स्टील में रिक्वायरमेंट नहीं है।
agent
16.6s
You don't have one. Okay. When might it come? Any tentative date?
नहीं है। ओके। कब तक आ सकती है? एनी टेंटेटिव डेट?
customer
19.3s
Let's see, when it comes, I will contact you. I have saved the number.
देखते हैं अभी जैसे आएगा मैं कांटेक्ट कर लूंगा आपको। नंबर सेव करके रखा है।
agent
22.2s
No, don't save this number, sir. I will WhatsApp you, save that number. This is a system number, calls don't connect to it.
नहीं, ये नंबर सेव मत करो सर। मैं आपको WhatsApp करता हूं, वो नंबर सेव करो। ये सिस्टम का नंबर है, इसपे कॉल नहीं लगता।
customer
26.7s
Okay, okay, okay.
ओके, ओके, ओके।
agent
28.0s
Okay, okay, sir.
ओके, ओके, सर।
agent
29.0s
Okay, thank you.
ओके, थैंक यू।