{ "ucid": "21112178842077431", "call_date": "2026-09-03", "start_time": "2026-09-03 13:02:54", "end_time": "2026-09-03 13:03:55", "duration_sec": 61, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0f8f6c6c304322b738e2085e27782dc0.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1088, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178842077431__DIA0f8f6c6c304322b738e2085e27782dc0.mp3", "audio_bytes": 134352, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 44.784, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello? (हॅलो?)\n[1s] AGENT: Hello? (हॅलो?)\n[2s] AGENT: Mr. Subhash Kumar from Skyline Infotech? (मिस्टर सुभाष कुमार फ्रॉम स्कायलाइन इन्फोटेक?)\n[4s] CUSTOMER: Yes? (येस?)\n[5s] AGENT: Uh Subhash sir, Sudeep here from JSW One MSME, Jindal Steel. (अह सुभाष सर, सुदीप हियर फ्रॉम जेएसडब्ल्यू वन एमएसएमई, जिंदाल स्टील।)\n[8s] CUSTOMER: Tell me. (बोलिए।)\n[9s] AGENT: Sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement. I wanted to understand if you have any requirement in steel right now, sir? (सर ये आपका कंपनी रजिस्टर्ड हुआ था पोर्टल पर हमारे। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था। समझना था अभी कुछ स्टील में रिक्वायरमेंट है क्या सर?)\n[15s] CUSTOMER: No no, there is no requirement in steel. (नहीं नहीं, स्टील में रिक्वायरमेंट नहीं है।)\n[17s] AGENT: You don't have one. Okay. When might it come? Any tentative date? (नहीं है। ओके। कब तक आ सकती है? एनी टेंटेटिव डेट?)\n[19s] CUSTOMER: Let's see, when it comes, I will contact you. I have saved the number. (देखते हैं अभी जैसे आएगा मैं कांटेक्ट कर लूंगा आपको। नंबर सेव करके रखा है।)\n[22s] AGENT: No, don't save this number, sir. I will WhatsApp you, save that number. This is a system number, calls don't connect to it. (नहीं, ये नंबर सेव मत करो सर। मैं आपको WhatsApp करता हूं, वो नंबर सेव करो। ये सिस्टम का नंबर है, इसपे कॉल नहीं लगता।)\n[27s] CUSTOMER: Okay, okay, okay. (ओके, ओके, ओके।)\n[28s] AGENT: Okay, okay, sir. (ओके, ओके, सर।)\n[29s] AGENT: Okay, thank you. (ओके, थैंक यू।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "clear: Some minor background noise is present but does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer says they have no current requirement, try to pivot to a brief discovery to understand their business for future needs instead of ending the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a new portal registrant to follow up on their steel procurement. The customer, from a company named 'Skyline Infotech', stated they had no current requirement and would call back when one arose. The agent did not perform any discovery or pitch the platform's value, and the call ended after the agent provided contact instructions.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement.\", \"comment\": \"The agent provided a standard, professional opening referencing the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only verified the customer's name and company; no other basic profile questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no immediate requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's value proposition or benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"When might it come? Any tentative date?\", \"comment\": \"Agent asked for a tentative date but did not secure a specific callback date after the customer deflected.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback date, or a scheduled walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, try to pivot to a brief discovery to understand their business for future needs instead of ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a new portal registrant to follow up on their steel procurement. The customer, from a company named 'Skyline Infotech', stated they had no current requirement and would call back when one arose. The agent did not perform any discovery or pitch the platform's value, and the call ended after the agent provided contact instructions.\"}", "error": null, "latency_ms": 36616, "input_tokens": 3106, "output_tokens": 701, "created_at": "2026-09-25 11:41:27", "sentiment": "negative", "sentiment_score": -0.271, "sentiment_confidence": "high", "pos": 2, "neg": 4, "lex_hits": 6, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.73, "agent_talk_sec": 19.2, "customer_talk_sec": 7.1, "dead_air_sec": 34.7, "longest_monologue_sec": 5.4, "agent_wpm": 284.4, "interruptions": 0, "agent_turns": 8, "customer_turns": 6, "discovery_qs": 5, "words_agent": 91, "words_customer": 29, "monologue_heavy": 1, "turns": [ { "ucid": "21112178842077431", "idx": 0, "speaker": "customer", "start_s": 0.51, "end_s": 1.01, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178842077431", "idx": 1, "speaker": "agent", "start_s": 1.3, "end_s": 1.69, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178842077431", "idx": 2, "speaker": "agent", "start_s": 1.98, "end_s": 3.82, "text_en": "Mr. Subhash Kumar from Skyline Infotech?", "text_native": "मिस्टर सुभाष कुमार फ्रॉम स्कायलाइन इन्फोटेक?" }, { "ucid": "21112178842077431", "idx": 3, "speaker": "customer", "start_s": 4.16, "end_s": 4.56, "text_en": "Yes?", "text_native": "येस?" }, { "ucid": "21112178842077431", "idx": 4, "speaker": "agent", "start_s": 4.8, "end_s": 7.5, "text_en": "Uh Subhash sir, Sudeep here from JSW One MSME, Jindal Steel.", "text_native": "अह सुभाष सर, सुदीप हियर फ्रॉम जेएसडब्ल्यू वन एमएसएमई, जिंदाल स्टील।" }, { "ucid": "21112178842077431", "idx": 5, "speaker": "customer", "start_s": 7.96, "end_s": 8.43, "text_en": "Tell me.", "text_native": "बोलिए।" }, { "ucid": "21112178842077431", "idx": 6, "speaker": "agent", "start_s": 8.64, "end_s": 14.04, "text_en": "Sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement. I wanted to understand if you have any requirement in steel right now, sir?", "text_native": "सर ये आपका कंपनी रजिस्टर्ड हुआ था पोर्टल पर हमारे। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था। समझना था अभी कुछ स्टील में रिक्वायरमेंट है क्या सर?" }, { "ucid": "21112178842077431", "idx": 7, "speaker": "customer", "start_s": 14.64, "end_s": 16.24, "text_en": "No no, there is no requirement in steel.", "text_native": "नहीं नहीं, स्टील में रिक्वायरमेंट नहीं है।" }, { "ucid": "21112178842077431", "idx": 8, "speaker": "agent", "start_s": 16.64, "end_s": 18.84, "text_en": "You don't have one. Okay. When might it come? Any tentative date?", "text_native": "नहीं है। ओके। कब तक आ सकती है? एनी टेंटेटिव डेट?" }, { "ucid": "21112178842077431", "idx": 9, "speaker": "customer", "start_s": 19.34, "end_s": 22.2, "text_en": "Let's see, when it comes, I will contact you. I have saved the number.", "text_native": "देखते हैं अभी जैसे आएगा मैं कांटेक्ट कर लूंगा आपको। नंबर सेव करके रखा है।" }, { "ucid": "21112178842077431", "idx": 10, "speaker": "agent", "start_s": 22.2, "end_s": 26.54, "text_en": "No, don't save this number, sir. I will WhatsApp you, save that number. This is a system number, calls don't connect to it.", "text_native": "नहीं, ये नंबर सेव मत करो सर। मैं आपको WhatsApp करता हूं, वो नंबर सेव करो। ये सिस्टम का नंबर है, इसपे कॉल नहीं लगता।" }, { "ucid": "21112178842077431", "idx": 11, "speaker": "customer", "start_s": 26.74, "end_s": 28.0, "text_en": "Okay, okay, okay.", "text_native": "ओके, ओके, ओके।" }, { "ucid": "21112178842077431", "idx": 12, "speaker": "agent", "start_s": 28.0, "end_s": 29.0, "text_en": "Okay, okay, sir.", "text_native": "ओके, ओके, सर।" }, { "ucid": "21112178842077431", "idx": 13, "speaker": "agent", "start_s": 29.0, "end_s": 30.3, "text_en": "Okay, thank you.", "text_native": "ओके, थैंक यू।" } ], "steps": [ { "ucid": "21112178842077431", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement.", "comment": "The agent provided a standard, professional opening referencing the reason for the call." }, { "ucid": "21112178842077431", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Agent only verified the customer's name and company; no other basic profile questions were asked." }, { "ucid": "21112178842077431", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked after the customer stated they had no immediate requirement." }, { "ucid": "21112178842077431", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain the platform's value proposition or benefits." }, { "ucid": "21112178842077431", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "When might it come? Any tentative date?", "comment": "Agent asked for a tentative date but did not secure a specific callback date after the customer deflected." }, { "ucid": "21112178842077431", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without a quote, a specific callback date, or a scheduled walkthrough." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [ "rejection" ] }