{ "ucid": "21112178842059381", "call_date": "2026-09-03", "start_time": "2026-09-03 12:59:53", "end_time": "2026-09-03 13:03:20", "duration_sec": 207, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc4869d0dd26db2e2707b4ab51f089d1f.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1090, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178842059381__DIAc4869d0dd26db2e2707b4ab51f089d1f.mp3", "audio_bytes": 573264, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 191.088, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[1s] CUSTOMER: Yes.\n[2s] AGENT: Uh, yeah, good evening. Good afternoon. Sarthak here this side from JSW One.\n[5s] CUSTOMER: From?\n[6s] AGENT: From JSW One.\n[7s] CUSTOMER: Yes sir, yes sir. How are you?\n[9s] AGENT: Yeah, I'm good.\n[9s] CUSTOMER: Yes. (हाँ जी।)\n[10s] CUSTOMER: Any updates?\n[11s] AGENT: On S355 440, right? (On S355 440 na?)\n[12s] CUSTOMER: Yeah, yeah, yeah. No, no, no, no, no.\n[16s] AGENT: No, sir. I have tried, couldn't be able to find anywhere.\n[19s] CUSTOMER: If I order it, like how much time would it take to get it delivered here?\n[22s] AGENT: On MTO, right? Make to order. (On MTO na? Make to order.)\n[23s] CUSTOMER: Yeah, yeah, yeah.\n[24s] AGENT: Sir, I can arrange it in two weeks.\n[26s] CUSTOMER: Two weeks?\n[26s] AGENT: If you want from plant, yeah.\n[28s] CUSTOMER: Okay, I'll just ask the party. What would be the approximate cost if I have to...\n[32s] AGENT: Yeah, if they are fine with some lead time, I can ask the plant. They can...\n[36s] CUSTOMER: No, two weeks is fine. Two weeks is fine, but how uh like how much would it cost? Like last time you told me it would cost around 55,000 if I'm not wrong.\n[42s] AGENT: So, I mean, it would be as per, I think, today's rate.\n[44s] AGENT: We'll let's say I'm taking order today on two weeks lead time,\n[47s] AGENT: then the pricing would be as per today's rate. I'll I'll confirm that.\n[48s] AGENT: Let me just check if we can...\n[51s] CUSTOMER: Just confirm me the price so I can check with them.\n[53s] CUSTOMER: Sir, I just wanted to ask you one more thing. Uh,\n[56s] CUSTOMER: what is the process to get a JSW distributorship in NCR? Like is there only one distributor or there can be multiple distributors as well?\n[62s] AGENT: Sir, official distributor in, I think in NCR region, there would be...\n[66s] CUSTOMER: There is one in Loha Mandi.\n[67s] AGENT: Yes, yes. (हाँ हाँ।)\n[67s] CUSTOMER: Uh, I think Mahendra something.\n[70s] CUSTOMER: And one is SK Agarwal in Gurgaon.\n[72s] AGENT: Hmm hmm.\n[72s] CUSTOMER: So, like, what is the process like if I want to apply for...\n[76s] AGENT: So to be a distributor of JSW Steel, that is uh much harder compared to be a seller of JSW One.\n[81s] AGENT: Like we easily onboard seller on our platform, right?\n[84s] CUSTOMER: Okay.\n[84s] AGENT: Because you need a lot of history first. You start purchasing a good amount from steel directly from plant.\n[89s] AGENT: Then only they consider you to, you know, make you a distributor.\n[92s] CUSTOMER: Like how much are we talking about?\n[94s] AGENT: I mean initially if you are a good trader, you have MOU signed with the plant, then naturally they will look you like to make you a distributor.\n[99s] AGENT: But like step is like that. You start business with JSW Steel, you're placing order with the plant, then you become the consistent buyer and sign a MOU. After that only distributorship can follow.\n[105s] CUSTOMER: Okay.\n[106s] AGENT: Okay.\n[106s] CUSTOMER: Okay. Thank you.\n[108s] AGENT: Okay.", "language": "English", "languages": "[\"English\", \"Hindi\"]", "turn_count": 48, "connected": 1, "audio_notes": "clear: Some background chatter from other people is present but does not significantly impede transcription of the main speakers.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "48 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When you promise to confirm information like a price, always commit to a specific time or day for the follow-up to manage customer expectations and maintain momentum.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "not_in_stockyard", "supply_details": "Material S355 440 is not available in ready stock and requires a Make-to-Order (MTO) from the plant.", "customer_req_date": null, "agent_committed_date": "2 weeks", "call_summary": "This was a follow-up call regarding material S355 440. The agent confirmed it was not in stock but could be sourced from the plant on a Make-to-Order basis with a two-week lead time. The customer then inquired about the process for becoming a JSW distributor, which the agent explained. The call ended with the agent promising to confirm the MTO price.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent correctly identified this as a follow-up call and did not perform the new registration opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"This was a follow-up call on a pre-existing inquiry, so profile verification was not required or attempted.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was a follow-up on a specific material (S355 440), not a new discovery call, so the discovery questions were not asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not educate on the platform as the call was a specific follow-up and then a query about distributorship.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was a continuation of a previous opportunity, not the identification of a new one as per the rubric step.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I'll I'll confirm that.\", \"comment\": \"The call ended without a confirmed quote, scheduled walkthrough, or a specific callback time being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When you promise to confirm information like a price, always commit to a specific time or day for the follow-up to manage customer expectations and maintain momentum.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Material S355 440 is not available in ready stock and requires a Make-to-Order (MTO) from the plant.\", \"customer_req_date\": null, \"agent_committed_date\": \"2 weeks\", \"objections\": [], \"call_summary\": \"This was a follow-up call regarding material S355 440. The agent confirmed it was not in stock but could be sourced from the plant on a Make-to-Order basis with a two-week lead time. The customer then inquired about the process for becoming a JSW distributor, which the agent explained. The call ended with the agent promising to confirm the MTO price.\"}", "error": null, "latency_ms": 40027, "input_tokens": 3664, "output_tokens": 782, "created_at": "2026-09-25 11:41:44", "sentiment": "positive", "sentiment_score": 0.21, "sentiment_confidence": "high", "pos": 12, "neg": 6, "lex_hits": 30, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.574, "agent_talk_sec": 59.5, "customer_talk_sec": 44.1, "dead_air_sec": 103.4, "longest_monologue_sec": 10.0, "agent_wpm": 258.2, "interruptions": 0, "agent_turns": 25, "customer_turns": 23, "discovery_qs": 3, "words_agent": 256, "words_customer": 182, "monologue_heavy": 0, "turns": [ { "ucid": "21112178842059381", "idx": 0, "speaker": "customer", "start_s": 0.3, "end_s": 0.8, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178842059381", "idx": 1, "speaker": "agent", "start_s": 1.04, "end_s": 1.44, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178842059381", "idx": 2, "speaker": "customer", "start_s": 1.44, "end_s": 1.8, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178842059381", "idx": 3, "speaker": "agent", "start_s": 1.8, "end_s": 5.2, "text_en": "Uh, yeah, good evening. Good afternoon. Sarthak here this side from JSW One.", "text_native": "Uh, yeah, good evening. Good afternoon. Sarthak here this side from JSW One." }, { "ucid": "21112178842059381", "idx": 4, "speaker": "customer", "start_s": 5.2, "end_s": 5.6, "text_en": "From?", "text_native": "From?" }, { "ucid": "21112178842059381", "idx": 5, "speaker": "agent", "start_s": 5.9, "end_s": 7.0, "text_en": "From JSW One.", "text_native": "From JSW One." }, { "ucid": "21112178842059381", "idx": 6, "speaker": "customer", "start_s": 7.0, "end_s": 8.6, "text_en": "Yes sir, yes sir. How are you?", "text_native": "Yes sir, yes sir. How are you?" }, { "ucid": "21112178842059381", "idx": 7, "speaker": "agent", "start_s": 8.6, "end_s": 9.3, "text_en": "Yeah, I'm good.", "text_native": "Yeah, I'm good." }, { "ucid": "21112178842059381", "idx": 8, "speaker": "customer", "start_s": 9.3, "end_s": 10.0, "text_en": "Yes.", "text_native": "हाँ जी।" }, { "ucid": "21112178842059381", "idx": 9, "speaker": "customer", "start_s": 10.0, "end_s": 10.6, "text_en": "Any updates?", "text_native": "Any updates?" }, { "ucid": "21112178842059381", "idx": 10, "speaker": "agent", "start_s": 10.8, "end_s": 12.5, "text_en": "On S355 440, right?", "text_native": "On S355 440 na?" }, { "ucid": "21112178842059381", "idx": 11, "speaker": "customer", "start_s": 12.5, "end_s": 15.8, "text_en": "Yeah, yeah, yeah. No, no, no, no, no.", "text_native": "Yeah, yeah, yeah. No, no, no, no, no." }, { "ucid": "21112178842059381", "idx": 12, "speaker": "agent", "start_s": 16.0, "end_s": 18.8, "text_en": "No, sir. I have tried, couldn't be able to find anywhere.", "text_native": "No, sir. I have tried, couldn't be able to find anywhere." }, { "ucid": "21112178842059381", "idx": 13, "speaker": "customer", "start_s": 19.0, "end_s": 22.0, "text_en": "If I order it, like how much time would it take to get it delivered here?", "text_native": "If I order it, like how much time would it take to get it delivered here?" }, { "ucid": "21112178842059381", "idx": 14, "speaker": "agent", "start_s": 22.0, "end_s": 23.0, "text_en": "On MTO, right? Make to order.", "text_native": "On MTO na? Make to order." }, { "ucid": "21112178842059381", "idx": 15, "speaker": "customer", "start_s": 23.0, "end_s": 23.5, "text_en": "Yeah, yeah, yeah.", "text_native": "Yeah, yeah, yeah." }, { "ucid": "21112178842059381", "idx": 16, "speaker": "agent", "start_s": 23.7, "end_s": 25.5, "text_en": "Sir, I can arrange it in two weeks.", "text_native": "Sir, I can arrange it in two weeks." }, { "ucid": "21112178842059381", "idx": 17, "speaker": "customer", "start_s": 25.5, "end_s": 26.0, "text_en": "Two weeks?", "text_native": "Two weeks?" }, { "ucid": "21112178842059381", "idx": 18, "speaker": "agent", "start_s": 26.0, "end_s": 27.5, "text_en": "If you want from plant, yeah.", "text_native": "If you want from plant, yeah." }, { "ucid": "21112178842059381", "idx": 19, "speaker": "customer", "start_s": 28.5, "end_s": 32.5, "text_en": "Okay, I'll just ask the party. What would be the approximate cost if I have to...", "text_native": "Okay, I'll just ask the party. What would be the approximate cost if I have to..." }, { "ucid": "21112178842059381", "idx": 20, "speaker": "agent", "start_s": 32.5, "end_s": 36.0, "text_en": "Yeah, if they are fine with some lead time, I can ask the plant. They can...", "text_native": "Yeah, if they are fine with some lead time, I can ask the plant. They can..." }, { "ucid": "21112178842059381", "idx": 21, "speaker": "customer", "start_s": 36.0, "end_s": 41.5, "text_en": "No, two weeks is fine. Two weeks is fine, but how uh like how much would it cost? Like last time you told me it would cost around 55,000 if I'm not wrong.", "text_native": "No, two weeks is fine. Two weeks is fine, but how uh like how much would it cost? Like last time you told me it would cost around 55,000 if I'm not wrong." }, { "ucid": "21112178842059381", "idx": 22, "speaker": "agent", "start_s": 41.5, "end_s": 43.8, "text_en": "So, I mean, it would be as per, I think, today's rate.", "text_native": "So, I mean, it would be as per, I think, today's rate." }, { "ucid": "21112178842059381", "idx": 23, "speaker": "agent", "start_s": 43.8, "end_s": 47.0, "text_en": "We'll let's say I'm taking order today on two weeks lead time,", "text_native": "We'll let's say I'm taking order today on two weeks lead time," }, { "ucid": "21112178842059381", "idx": 24, "speaker": "agent", "start_s": 47.0, "end_s": 48.5, "text_en": "then the pricing would be as per today's rate. I'll I'll confirm that.", "text_native": "then the pricing would be as per today's rate. I'll I'll confirm that." }, { "ucid": "21112178842059381", "idx": 25, "speaker": "agent", "start_s": 48.5, "end_s": 51.0, "text_en": "Let me just check if we can...", "text_native": "Let me just check if we can..." }, { "ucid": "21112178842059381", "idx": 26, "speaker": "customer", "start_s": 51.0, "end_s": 53.0, "text_en": "Just confirm me the price so I can check with them.", "text_native": "Just confirm me the price so I can check with them." }, { "ucid": "21112178842059381", "idx": 27, "speaker": "customer", "start_s": 53.0, "end_s": 55.5, "text_en": "Sir, I just wanted to ask you one more thing. Uh,", "text_native": "Sir, I just wanted to ask you one more thing. Uh," }, { "ucid": "21112178842059381", "idx": 28, "speaker": "customer", "start_s": 55.8, "end_s": 61.5, "text_en": "what is the process to get a JSW distributorship in NCR? Like is there only one distributor or there can be multiple distributors as well?", "text_native": "what is the process to get a JSW distributorship in NCR? Like is there only one distributor or there can be multiple distributors as well?" }, { "ucid": "21112178842059381", "idx": 29, "speaker": "agent", "start_s": 61.8, "end_s": 65.5, "text_en": "Sir, official distributor in, I think in NCR region, there would be...", "text_native": "Sir, official distributor in, I think in NCR region, there would be..." }, { "ucid": "21112178842059381", "idx": 30, "speaker": "customer", "start_s": 65.5, "end_s": 66.8, "text_en": "There is one in Loha Mandi.", "text_native": "There is one in Loha Mandi." }, { "ucid": "21112178842059381", "idx": 31, "speaker": "agent", "start_s": 66.8, "end_s": 67.2, "text_en": "Yes, yes.", "text_native": "हाँ हाँ।" }, { "ucid": "21112178842059381", "idx": 32, "speaker": "customer", "start_s": 67.2, "end_s": 69.5, "text_en": "Uh, I think Mahendra something.", "text_native": "Uh, I think Mahendra something." }, { "ucid": "21112178842059381", "idx": 33, "speaker": "customer", "start_s": 69.5, "end_s": 71.5, "text_en": "And one is SK Agarwal in Gurgaon.", "text_native": "And one is SK Agarwal in Gurgaon." }, { "ucid": "21112178842059381", "idx": 34, "speaker": "agent", "start_s": 71.5, "end_s": 72.0, "text_en": "Hmm hmm.", "text_native": "Hmm hmm." }, { "ucid": "21112178842059381", "idx": 35, "speaker": "customer", "start_s": 72.5, "end_s": 75.5, "text_en": "So, like, what is the process like if I want to apply for...", "text_native": "So, like, what is the process like if I want to apply for..." }, { "ucid": "21112178842059381", "idx": 36, "speaker": "agent", "start_s": 75.5, "end_s": 81.0, "text_en": "So to be a distributor of JSW Steel, that is uh much harder compared to be a seller of JSW One.", "text_native": "So to be a distributor of JSW Steel, that is uh much harder compared to be a seller of JSW One." }, { "ucid": "21112178842059381", "idx": 37, "speaker": "agent", "start_s": 81.0, "end_s": 83.5, "text_en": "Like we easily onboard seller on our platform, right?", "text_native": "Like we easily onboard seller on our platform, right?" }, { "ucid": "21112178842059381", "idx": 38, "speaker": "customer", "start_s": 83.5, "end_s": 84.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178842059381", "idx": 39, "speaker": "agent", "start_s": 84.0, "end_s": 89.0, "text_en": "Because you need a lot of history first. You start purchasing a good amount from steel directly from plant.", "text_native": "Because you need a lot of history first. You start purchasing a good amount from steel directly from plant." }, { "ucid": "21112178842059381", "idx": 40, "speaker": "agent", "start_s": 89.0, "end_s": 92.5, "text_en": "Then only they consider you to, you know, make you a distributor.", "text_native": "Then only they consider you to, you know, make you a distributor." }, { "ucid": "21112178842059381", "idx": 41, "speaker": "customer", "start_s": 92.5, "end_s": 94.0, "text_en": "Like how much are we talking about?", "text_native": "Like how much are we talking about?" }, { "ucid": "21112178842059381", "idx": 42, "speaker": "agent", "start_s": 94.5, "end_s": 98.5, "text_en": "I mean initially if you are a good trader, you have MOU signed with the plant, then naturally they will look you like to make you a distributor.", "text_native": "I mean initially if you are a good trader, you have MOU signed with the plant, then naturally they will look you like to make you a distributor." }, { "ucid": "21112178842059381", "idx": 43, "speaker": "agent", "start_s": 99.0, "end_s": 105.0, "text_en": "But like step is like that. You start business with JSW Steel, you're placing order with the plant, then you become the consistent buyer and sign a MOU. After that only distributorship can follow.", "text_native": "But like step is like that. You start business with JSW Steel, you're placing order with the plant, then you become the consistent buyer and sign a MOU. After that only distributorship can follow." }, { "ucid": "21112178842059381", "idx": 44, "speaker": "customer", "start_s": 105.0, "end_s": 105.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178842059381", "idx": 45, "speaker": "agent", "start_s": 105.5, "end_s": 106.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178842059381", "idx": 46, "speaker": "customer", "start_s": 106.0, "end_s": 107.8, "text_en": "Okay. Thank you.", "text_native": "Okay. Thank you." }, { "ucid": "21112178842059381", "idx": 47, "speaker": "agent", "start_s": 108.0, "end_s": 108.5, "text_en": "Okay.", "text_native": "Okay." } ], "steps": [ { "ucid": "21112178842059381", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent correctly identified this as a follow-up call and did not perform the new registration opening." }, { "ucid": "21112178842059381", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "This was a follow-up call on a pre-existing inquiry, so profile verification was not required or attempted." }, { "ucid": "21112178842059381", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call was a follow-up on a specific material (S355 440), not a new discovery call, so the discovery questions were not asked." }, { "ucid": "21112178842059381", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not educate on the platform as the call was a specific follow-up and then a query about distributorship." }, { "ucid": "21112178842059381", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call was a continuation of a previous opportunity, not the identification of a new one as per the rubric step." }, { "ucid": "21112178842059381", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: I'll I'll confirm that.", "comment": "The call ended without a confirmed quote, scheduled walkthrough, or a specific callback time being agreed upon." } ], "objections": [], "missed_steps": [ "NR1 Warm welcome opener", "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }