Call 21112178842049671 2026-09-03 · sudeeps · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | new_registration (campaign_name:medium) |
Audio: clear: The agent's speech is slightly fast, but fully intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.21
confidence high · +10/−4
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the required discovery questions about business type, volume, or current procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current requirement, the agent did not schedule a specific callback date for a future check-in.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with one of the three required outcomes; simply sending a contact number is not a committed next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Yes Rup ji, this is Rupesh from JSW One MSME, Jindal Steel.
Summary
The agent contacted a new registrant in Mumbai. The agent confirmed the customer's name and location but did not proceed with discovery when the customer stated they had no immediate requirement. The call ended with the agent offering to send his contact number via WhatsApp, without scheduling a specific follow-up.
Coaching
When a customer says they have no current need, you must still attempt discovery to build a profile for future follow-ups, rather than ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes Rup ji, this is Rupesh from JSW One MSME, Jindal Steel. The agent provided a standard, professional opening identifying himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Mr. Rup Adhikari from Garden Agency? ... for this Mumbai location The agent confirmed the customer's name/company and location (2/4 questions), but did not ask about procurement involvement or verify contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions about business type, volume, or current procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated no current requirement, the agent did not schedule a specific callback date for a future check-in. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will WhatsApp you my official number. The call did not end with one of the three required outcomes; simply sending a contact number is not a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.745 heavy | 14.6s | 5.0s | 35.4s | 7.7s | 312.3 | 0 | 4 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
agent
1.6s
Yes, Mr. Rup Adhikari from Garden Agency?
हां मिस्टर रूप अधिकारी फ्रॉम गार्डन एजेंसी?
customer
3.8s
Yes, tell me.
हां बोलिए।
agent
4.3s
Yes Rup ji, this is Rupesh from JSW One MSME, Jindal Steel. Actually, your company was registered on our portal for this Mumbai location and for the reference with your steel procurement. I wanted to understand, do you have any requirement in steel?
हां रूप जी, दिस इस रूपेश फ्रॉम JSW One MSME, जिंदाल स्टील। एक्चुअली ये आपका कंपनी रजिस्टर था सर पोर्टल पर हमारे फॉर दिस मुंबई लोकेशन एंड फॉर द रेफरेंस विथ योर स्टील प्रोक्योरमेंट। अभी ये समझना था कुछ स्टील में रिक्वायरमेंट है आपको?
customer
12.4s
Right now, I don't have any, sir. When it comes, I will definitely send you a request for a quotation.
अभी फिलहाल तो नहीं है सर, आएगा तो मैं आपको कोटेशन जरूर भेजूंगा।
agent
15.9s
Okay. In that case, Rup ji, I will WhatsApp you my official number. For now, I have called you from the system's number. Okay?
Okay. तो वो केस में मैं आपको ना रूप जी मेरा ऑफिशियल नंबर WhatsApp कर देता हूं। फिलहाल आपको सिस्टम के नंबर से कॉल किया मैंने। Okay?
customer
20.6s
Okay, okay, okay, alright.
Okay, okay, okay, ठीक है।
agent
21.8s
Thank you.