{
  "ucid": "21112178842049671",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:58:16",
  "end_time": "2026-09-03 12:59:11",
  "duration_sec": 55,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA399314e1dffddcb2c5e8477062e8ce85.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1091,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178842049671__DIA399314e1dffddcb2c5e8477062e8ce85.mp3",
  "audio_bytes": 110808,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 36.936,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Yes, Mr. Rup Adhikari from Garden Agency?   (हां मिस्टर रूप अधिकारी फ्रॉम गार्डन एजेंसी?)\n[4s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[4s] AGENT: Yes Rup ji, this is Rupesh from JSW One MSME, Jindal Steel. Actually, your company was registered on our portal for this Mumbai location and for the reference with your steel procurement. I wanted to understand, do you have any requirement in steel?   (हां रूप जी, दिस इस रूपेश फ्रॉम JSW One MSME, जिंदाल स्टील। एक्चुअली ये आपका कंपनी रजिस्टर था सर पोर्टल पर हमारे फॉर दिस मुंबई लोकेशन एंड फॉर द रेफरेंस विथ योर स्टील प्रोक्योरमेंट। अभी ये समझना था कुछ स्टील में रिक्वायरमेंट है आपको?)\n[12s] CUSTOMER: Right now, I don't have any, sir. When it comes, I will definitely send you a request for a quotation.   (अभी फिलहाल तो नहीं है सर, आएगा तो मैं आपको कोटेशन जरूर भेजूंगा।)\n[16s] AGENT: Okay. In that case, Rup ji, I will WhatsApp you my official number. For now, I have called you from the system's number. Okay?   (Okay. तो वो केस में मैं आपको ना रूप जी मेरा ऑफिशियल नंबर WhatsApp कर देता हूं। फिलहाल आपको सिस्टम के नंबर से कॉल किया मैंने। Okay?)\n[21s] CUSTOMER: Okay, okay, okay, alright.   (Okay, okay, okay, ठीक है।)\n[22s] AGENT: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The agent's speech is slightly fast, but fully intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current need, you must still attempt discovery to build a profile for future follow-ups, rather than ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant in Mumbai. The agent confirmed the customer's name and location but did not proceed with discovery when the customer stated they had no immediate requirement. The call ended with the agent offering to send his contact number via WhatsApp, without scheduling a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes Rup ji, this is Rupesh from JSW One MSME, Jindal Steel.\", \"comment\": \"The agent provided a standard, professional opening identifying himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Mr. Rup Adhikari from Garden Agency? ... for this Mumbai location\", \"comment\": \"The agent confirmed the customer's name/company and location (2/4 questions), but did not ask about procurement involvement or verify contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions about business type, volume, or current procurement habits.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"After the customer stated no current requirement, the agent did not schedule a specific callback date for a future check-in.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you my official number.\", \"comment\": \"The call did not end with one of the three required outcomes; simply sending a contact number is not a committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, you must still attempt discovery to build a profile for future follow-ups, rather than ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant in Mumbai. The agent confirmed the customer's name and location but did not proceed with discovery when the customer stated they had no immediate requirement. The call ended with the agent offering to send his contact number via WhatsApp, without scheduling a specific follow-up.\"}",
  "error": null,
  "latency_ms": 28756,
  "input_tokens": 2954,
  "output_tokens": 743,
  "created_at": "2026-09-25 11:41:35",
  "sentiment": "positive",
  "sentiment_score": 0.213,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 4,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.745,
  "agent_talk_sec": 14.6,
  "customer_talk_sec": 5.0,
  "dead_air_sec": 35.4,
  "longest_monologue_sec": 7.7,
  "agent_wpm": 312.3,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 3,
  "words_agent": 76,
  "words_customer": 28,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178842049671",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.99,
      "end_s": 1.3,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178842049671",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.59,
      "end_s": 3.53,
      "text_en": "Yes, Mr. Rup Adhikari from Garden Agency?",
      "text_native": "हां मिस्टर रूप अधिकारी फ्रॉम गार्डन एजेंसी?"
    },
    {
      "ucid": "21112178842049671",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.76,
      "end_s": 4.16,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178842049671",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.26,
      "end_s": 12.0,
      "text_en": "Yes Rup ji, this is Rupesh from JSW One MSME, Jindal Steel. Actually, your company was registered on our portal for this Mumbai location and for the reference with your steel procurement. I wanted to understand, do you have any requirement in steel?",
      "text_native": "हां रूप जी, दिस इस रूपेश फ्रॉम JSW One MSME, जिंदाल स्टील। एक्चुअली ये आपका कंपनी रजिस्टर था सर पोर्टल पर हमारे फॉर दिस मुंबई लोकेशन एंड फॉर द रेफरेंस विथ योर स्टील प्रोक्योरमेंट। अभी ये समझना था कुछ स्टील में रिक्वायरमेंट है आपको?"
    },
    {
      "ucid": "21112178842049671",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.36,
      "end_s": 15.56,
      "text_en": "Right now, I don't have any, sir. When it comes, I will definitely send you a request for a quotation.",
      "text_native": "अभी फिलहाल तो नहीं है सर, आएगा तो मैं आपको कोटेशन जरूर भेजूंगा।"
    },
    {
      "ucid": "21112178842049671",
      "idx": 5,
      "speaker": "agent",
      "start_s": 15.93,
      "end_s": 20.5,
      "text_en": "Okay. In that case, Rup ji, I will WhatsApp you my official number. For now, I have called you from the system's number. Okay?",
      "text_native": "Okay. तो वो केस में मैं आपको ना रूप जी मेरा ऑफिशियल नंबर WhatsApp कर देता हूं। फिलहाल आपको सिस्टम के नंबर से कॉल किया मैंने। Okay?"
    },
    {
      "ucid": "21112178842049671",
      "idx": 6,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 21.74,
      "text_en": "Okay, okay, okay, alright.",
      "text_native": "Okay, okay, okay, ठीक है।"
    },
    {
      "ucid": "21112178842049671",
      "idx": 7,
      "speaker": "agent",
      "start_s": 21.84,
      "end_s": 22.24,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178842049671",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes Rup ji, this is Rupesh from JSW One MSME, Jindal Steel.",
      "comment": "The agent provided a standard, professional opening identifying himself and the company."
    },
    {
      "ucid": "21112178842049671",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Mr. Rup Adhikari from Garden Agency? ... for this Mumbai location",
      "comment": "The agent confirmed the customer's name/company and location (2/4 questions), but did not ask about procurement involvement or verify contact details."
    },
    {
      "ucid": "21112178842049671",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the required discovery questions about business type, volume, or current procurement habits."
    },
    {
      "ucid": "21112178842049671",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178842049671",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "After the customer stated no current requirement, the agent did not schedule a specific callback date for a future check-in."
    },
    {
      "ucid": "21112178842049671",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you my official number.",
      "comment": "The call did not end with one of the three required outcomes; simply sending a contact number is not a committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}