{
  "ucid": "21112178841966281",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:44:22",
  "end_time": "2026-09-03 12:47:24",
  "duration_sec": 182,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5d4e45255e34461cc81de3d6c1bd2a7f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1094,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178841966281__DIA5d4e45255e34461cc81de3d6c1bd2a7f.mp3",
  "audio_bytes": 525096,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 175.032,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Hi, if you record your name and reason for\n[4s] CUSTOMER: Hello.   (हॅलो.)\n[5s] AGENT: Hello.   (हॅलो.)\n[6s] CUSTOMER: Mr. Jangid from Tosem Steel?\n[8s] AGENT: Yes.\n[8s] AGENT: Jangid ji, very good afternoon. I am Sudhir calling from JSW One, from Jindal.   (जांगिड़ जी, very good afternoon. सुधीर बोल रहा हूं JSW One से, जिंदाल से।)\n[11s] CUSTOMER: Good afternoon. Tell me, sir.   (Good afternoon. बोलिए ना सर।)\n[13s] AGENT: Yes sir, your company was registered on our portal for the Kheda, Gujarat location. This was a follow-up call regarding a requirement of yours. I wanted to understand, sir, in steel you have created a requirement for E250, 8mm, 1250, 4800, 31 tons approximately.   (Yes sir, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे खेड़ा, गुजरात लोकेशन के लिए। आपकी एक रिक्वायरमेंट को लेके फॉलो अप कॉल था। अभी मुझे समझना था सर ये स्टील में आपने एक रिक्वायरमेंट बनाई है E250, 8mm, 1250, 4800, 31 tons approximately.)\n[22s] CUSTOMER: Correct.   (बराबर।)\n[22s] AGENT: So, when are you planning to take it?   (क्या मतलब कब प्लान कर रहे हो आप लेने का?)\n[24s] CUSTOMER: This is an immediate requirement.   (ये इमीडिएटली रिक्वायरमेंट है।)\n[26s] AGENT: You have an immediate requirement. Okay. What is your end application? What do you make?   (इमीडिएट रिक्वायरमेंट है आपको। Okay. वो आपका एंड एप्लीकेशन क्या है? आप क्या बनाते हो?)\n[28s] CUSTOMER: No, I need it for supply.   (हां नहीं, अपने को सप्लाई के लिए चाहिए।)\n[30s] AGENT: Oh, so you are taking it for trading purposes?   (अच्छा मतलब ट्रेडिंग पर्पस से ले रहे हो क्या?)\n[32s] CUSTOMER: For trading purposes, yes.   (ट्रेडिंग पर्पस के लिए, जी।)\n[33s] AGENT: Okay, so the thing is, for now, Jangid ji, the quotation I will give you will be valid only for today. You will have to tell me immediately what to do, what not to do.   (अच्छा, मतलब कैसा है ना फिलहाल जांगिड़ जी, अभी जो मैं कोटेशन दूंगा आपको, वो आज के लिए ही वैलिड रहेगा। आपको मुझे इमीडिएटली बताना पड़ेगा क्या करना है, नहीं करना है।)\n[37s] CUSTOMER: Yes, yes, that's fine. The market is on the positive side. It will be closed immediately today itself.   (हां हां, वो ठीक है। वो मार्केट वो मतलब पॉजिटिव साइड है। इमीडिएट वो आज ही क्लोज हो जाएगा।)\n[40s] AGENT: Okay, where was its delivery?   (अच्छा, इसका डिलीवरी कहां पर था?)\n[42s] CUSTOMER: Ernakulam.\n[43s] AGENT: Where?   (कहां पे?)\n[44s] CUSTOMER: Ernakulam, Ernakulam.\n[45s] AGENT: Where is this located, sir?   (ये कहां पे आया है सर?)\n[47s] CUSTOMER: Where are you calling from?   (आप कहां से बोल रहे हैं?)\n[48s] AGENT: Are you saying Kerala?   (केरला बोल रहे हो क्या आप?)\n[49s] CUSTOMER: Kerala, yes.   (केरला, जी।)\n[50s] AGENT: Okay, pin code is 682011.   (अच्छा, पिन कोड is 682011.)\n[52s] CUSTOMER: Yes.   (जी।)\n[54s] AGENT: Okay, Ernakulam.\n[54s] CUSTOMER: Where are you calling from?   (आप कहां से बोल रहे हैं?)\n[55s] AGENT: I am calling from JSW One, sir.   (मैं JSW One से बोल रहा हूं सर।)\n[57s] CUSTOMER: No no, from which location?   (नहीं नहीं, कौनसे लोकेशन से?)\n[58s] AGENT: Mumbai head office. But it's okay, I look after pan-India.   (मुंबई हेड ऑफिस। But ठीक है, मैं पैन इंडिया देखता हूं।)\n[59s] CUSTOMER: Oh, are you from Mumbai?   (अच्छा, मुंबई से है क्या?)\n[61s] AGENT: Yes sir. So, for the grade you mentioned, you have specifically selected SAIL. So is there a requirement for SAIL?   (हां सर। तो इसका आपने जो ग्रेड बताया है, इसमें स्पेसिफिकली आपने SAIL सिलेक्ट किया है। तो ऐसा कुछ है SAIL चाहिए?)\n[64s] CUSTOMER: No, nothing like that. SAIL, anything will do.   (नहीं, वैसा कुछ नहीं है। SAIL, कोई भी चलेगा।)\n[66s] AGENT: Okay sir, anything will do for you, right? JSW etc., whatever is there.   (अच्छा सर, कोई भी चलेगा ना आपको? JSW वगेरा जो भी है।)\n[68s] CUSTOMER: Yes yes, JSW will also do.   (जी जी, JSW भी चलेगा।)\n[70s] AGENT: 8mm, 1250, 4800, 30... 31 tons.\n[72s] CUSTOMER: Length should be 4800.\n[73s] AGENT: 4800. Sir, our payment terms are 100% advance. Will that work?   (4800. पेमेंट टर्म्स सर हमारा 100% एडवांस रहता है। चलेगा?)\n[75s] CUSTOMER: Advance, advance, no problem.   (एडवांस, एडवांस, no problem.)\n[77s] AGENT: It will be done? Okay, then I will, sir, I will send you the quotation for this. Your mail ID is this, right, sales@tosemsteel.com?   (हो जाएगा? तो चलिए मैं आपको ना, सर जी, इसका मैं आपको कोटेशन भेज दूंगा। आपका मेल आईडी यही है ना, sales@tosemsteel.com?)\n[81s] CUSTOMER: Yes, that's the one.   (हां, वही है।)\n[82s] AGENT: Yes, yes.   (जी जी।)\n[83s] AGENT: Okay. And I'll also send you a 'hi' on WhatsApp from my official number. For now, I have called you from a system number. Okay?   (Okay. और मैं आपको WhatsApp पे मेरे ऑफिशियल नंबर से भी हाय लिख के भेजता हूं। फिलहाल आपको सिस्टम के नंबर से फोन किया है मैंने। Okay?)\n[87s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)\n[88s] AGENT: So give me some time. The lunch break will start at 1 PM now. I will take the inquiry around 2 PM and send you the quotation by 2:30. Okay?   (तो थोड़ा टाइम दीजिए मुझे। अभी तो एक बजे लंच ब्रेक स्टार्ट हो जाएगा। मैं आपको एक दो बजे के आस पास इंक्वायरी लेके, ढाई तक आपको कोटेशन भेज दूंगा मैं। Okay?)\n[93s] CUSTOMER: Okay, okay, that's it.   (ठीक है, ठीक है, बस।)\n[94s] CUSTOMER: And send the rate accordingly, as for advance payment.   (और उसी हिसाब से ही रेट भेजना, एडवांस के जैसा ही।)\n[96s] AGENT: 101... 101%. Sir, our rates are quite competitive. And this is a standard grade. We have this available in coil form. It will take me, say, one day for immediate cutting of the coil and two days for dispatch. Roughly, delivery will be in three to five days.   (101... 101%. सर, हमारे रेट्स काफी कंपीटिटिव है। और ये तो स्टैंडर्ड ग्रेड है। ये हमारे पास कॉइल फॉर्म में अवेलेबल रहता है। कॉइल को तुरंत कटिंग करने में मुझे पकड़ के चलो एक दिन और दो दिन डिस्पैच। मोटा मोटा थ्री टू फाइव डेज में डिलीवरी हो जाएगी।)\n[104s] CUSTOMER: Where will the dispatch be from?   (डिस्पैच कहां से होगा आपका?)\n[105s] AGENT: Let me check the feasibility once. From where we can get it done for Ernakulam. Okay?   (एक बार मैं फिजिबिलिटी चेक कर लेता हूं। ये अर्नाकुलम के लिए अभी कहां से हम करवा सकते हैं। Okay?)\n[108s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)\n[109s] AGENT: Okay sir. Okay, thank you.   (ठीक है सर। चलो, थैंक यू।)\n[110s] CUSTOMER: Okay, okay, thank you.\n[112s] AGENT: Yes, please.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 56,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "56 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 9.0,
  "pitch_score_band": "green",
  "pitch_missed_steps": "[\"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "Good job revalidating all the details and catching the location change. To make this even stronger, try to ask about the customer's total monthly requirement to understand their full potential as a trading partner.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent confirmed material is available in coil form but needs to check feasibility and dispatch location for delivery to Ernakulam.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "Customer, a trader, has an immediate requirement for 31 MT of 8mm E250 HR material for delivery to Ernakulam, Kerala. The agent revalidated all requirement details, confirmed payment terms, and established the customer's trading purpose. The agent confirmed material availability in coil form and committed to providing a quotation by 2:30 PM after checking logistical feasibility for dispatch.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, your company was registered on our portal for the Kheda, Gujarat location. This was a follow-up call regarding a requirement of yours.\", \"comment\": \"The agent correctly identified this was a follow-up to a requirement created on the portal.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"in steel you have created a requirement for E250, 8mm, 1250, 4800, 31 tons approximately.\", \"comment\": \"Agent revalidated all 5 required fields: product/grade, dimensions, quantity, timeline, and delivery location (which was corrected during the call).\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"What is your end application? What do you make?\", \"comment\": \"Agent successfully asked about end application, brand preference (via SAIL question), and payment terms, but missed monthly tonnage and JSW share.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"evidence\": \"I will take the inquiry around 2 PM and send you the quotation by 2:30. Okay?\", \"comment\": \"Agent confirmed stock availability and committed to a specific timeline for sending the quotation.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"evidence\": \"Sir, our rates are quite competitive. And this is a standard grade. We have this available in coil form.\", \"comment\": \"The agent did not re-pitch the entire portfolio and only reinforced relevant points like competitive rates and stock availability.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Good job revalidating all the details and catching the location change. To make this even stronger, try to ask about the customer's total monthly requirement to understand their full potential as a trading partner.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent confirmed material is available in coil form but needs to check feasibility and dispatch location for delivery to Ernakulam.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Customer, a trader, has an immediate requirement for 31 MT of 8mm E250 HR material for delivery to Ernakulam, Kerala. The agent revalidated all requirement details, confirmed payment terms, and established the customer's trading purpose. The agent confirmed material availability in coil form and committed to providing a quotation by 2:30 PM after checking logistical feasibility for dispatch.\"}",
  "error": null,
  "latency_ms": 47930,
  "input_tokens": 4685,
  "output_tokens": 796,
  "created_at": "2026-09-25 11:42:00",
  "sentiment": "positive",
  "sentiment_score": 0.206,
  "sentiment_confidence": "high",
  "pos": 22,
  "neg": 10,
  "lex_hits": 34,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.683,
  "agent_talk_sec": 65.5,
  "customer_talk_sec": 30.4,
  "dead_air_sec": 86.1,
  "longest_monologue_sec": 8.6,
  "agent_wpm": 341.7,
  "interruptions": 0,
  "agent_turns": 28,
  "customer_turns": 27,
  "discovery_qs": 16,
  "words_agent": 373,
  "words_customer": 124,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841966281",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 2.18,
      "text_en": "Hi, if you record your name and reason for",
      "text_native": "Hi, if you record your name and reason for"
    },
    {
      "ucid": "21112178841966281",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.81,
      "end_s": 4.5,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178841966281",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 5.18,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178841966281",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.69,
      "end_s": 7.38,
      "text_en": "Mr. Jangid from Tosem Steel?",
      "text_native": "Mr. Jangid from Tosem Steel?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.68,
      "end_s": 7.96,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178841966281",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.48,
      "end_s": 11.1,
      "text_en": "Jangid ji, very good afternoon. I am Sudhir calling from JSW One, from Jindal.",
      "text_native": "जांगिड़ जी, very good afternoon. सुधीर बोल रहा हूं JSW One से, जिंदाल से।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.1,
      "end_s": 12.38,
      "text_en": "Good afternoon. Tell me, sir.",
      "text_native": "Good afternoon. बोलिए ना सर।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.52,
      "end_s": 21.1,
      "text_en": "Yes sir, your company was registered on our portal for the Kheda, Gujarat location. This was a follow-up call regarding a requirement of yours. I wanted to understand, sir, in steel you have created a requirement for E250, 8mm, 1250, 4800, 31 tons approximately.",
      "text_native": "Yes sir, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे खेड़ा, गुजरात लोकेशन के लिए। आपकी एक रिक्वायरमेंट को लेके फॉलो अप कॉल था। अभी मुझे समझना था सर ये स्टील में आपने एक रिक्वायरमेंट बनाई है E250, 8mm, 1250, 4800, 31 tons approximately."
    },
    {
      "ucid": "21112178841966281",
      "idx": 8,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 22.0,
      "text_en": "Correct.",
      "text_native": "बराबर।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.0,
      "end_s": 23.6,
      "text_en": "So, when are you planning to take it?",
      "text_native": "क्या मतलब कब प्लान कर रहे हो आप लेने का?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 10,
      "speaker": "customer",
      "start_s": 24.1,
      "end_s": 25.4,
      "text_en": "This is an immediate requirement.",
      "text_native": "ये इमीडिएटली रिक्वायरमेंट है।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.7,
      "end_s": 28.3,
      "text_en": "You have an immediate requirement. Okay. What is your end application? What do you make?",
      "text_native": "इमीडिएट रिक्वायरमेंट है आपको। Okay. वो आपका एंड एप्लीकेशन क्या है? आप क्या बनाते हो?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 12,
      "speaker": "customer",
      "start_s": 28.3,
      "end_s": 30.0,
      "text_en": "No, I need it for supply.",
      "text_native": "हां नहीं, अपने को सप्लाई के लिए चाहिए।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 13,
      "speaker": "agent",
      "start_s": 30.3,
      "end_s": 31.6,
      "text_en": "Oh, so you are taking it for trading purposes?",
      "text_native": "अच्छा मतलब ट्रेडिंग पर्पस से ले रहे हो क्या?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 14,
      "speaker": "customer",
      "start_s": 31.6,
      "end_s": 32.8,
      "text_en": "For trading purposes, yes.",
      "text_native": "ट्रेडिंग पर्पस के लिए, जी।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.1,
      "end_s": 37.3,
      "text_en": "Okay, so the thing is, for now, Jangid ji, the quotation I will give you will be valid only for today. You will have to tell me immediately what to do, what not to do.",
      "text_native": "अच्छा, मतलब कैसा है ना फिलहाल जांगिड़ जी, अभी जो मैं कोटेशन दूंगा आपको, वो आज के लिए ही वैलिड रहेगा। आपको मुझे इमीडिएटली बताना पड़ेगा क्या करना है, नहीं करना है।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 16,
      "speaker": "customer",
      "start_s": 37.3,
      "end_s": 40.3,
      "text_en": "Yes, yes, that's fine. The market is on the positive side. It will be closed immediately today itself.",
      "text_native": "हां हां, वो ठीक है। वो मार्केट वो मतलब पॉजिटिव साइड है। इमीडिएट वो आज ही क्लोज हो जाएगा।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 17,
      "speaker": "agent",
      "start_s": 40.5,
      "end_s": 41.6,
      "text_en": "Okay, where was its delivery?",
      "text_native": "अच्छा, इसका डिलीवरी कहां पर था?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 18,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 42.8,
      "text_en": "Ernakulam.",
      "text_native": "Ernakulam."
    },
    {
      "ucid": "21112178841966281",
      "idx": 19,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 43.6,
      "text_en": "Where?",
      "text_native": "कहां पे?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 20,
      "speaker": "customer",
      "start_s": 43.9,
      "end_s": 45.1,
      "text_en": "Ernakulam, Ernakulam.",
      "text_native": "Ernakulam, Ernakulam."
    },
    {
      "ucid": "21112178841966281",
      "idx": 21,
      "speaker": "agent",
      "start_s": 45.4,
      "end_s": 46.4,
      "text_en": "Where is this located, sir?",
      "text_native": "ये कहां पे आया है सर?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 22,
      "speaker": "customer",
      "start_s": 46.9,
      "end_s": 47.8,
      "text_en": "Where are you calling from?",
      "text_native": "आप कहां से बोल रहे हैं?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 23,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 49.1,
      "text_en": "Are you saying Kerala?",
      "text_native": "केरला बोल रहे हो क्या आप?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 24,
      "speaker": "customer",
      "start_s": 49.3,
      "end_s": 50.0,
      "text_en": "Kerala, yes.",
      "text_native": "केरला, जी।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 25,
      "speaker": "agent",
      "start_s": 50.3,
      "end_s": 52.1,
      "text_en": "Okay, pin code is 682011.",
      "text_native": "अच्छा, पिन कोड is 682011."
    },
    {
      "ucid": "21112178841966281",
      "idx": 26,
      "speaker": "customer",
      "start_s": 52.5,
      "end_s": 52.8,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 27,
      "speaker": "agent",
      "start_s": 53.5,
      "end_s": 54.3,
      "text_en": "Okay, Ernakulam.",
      "text_native": "Okay, Ernakulam."
    },
    {
      "ucid": "21112178841966281",
      "idx": 28,
      "speaker": "customer",
      "start_s": 54.3,
      "end_s": 55.1,
      "text_en": "Where are you calling from?",
      "text_native": "आप कहां से बोल रहे हैं?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 29,
      "speaker": "agent",
      "start_s": 55.3,
      "end_s": 56.5,
      "text_en": "I am calling from JSW One, sir.",
      "text_native": "मैं JSW One से बोल रहा हूं सर।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 30,
      "speaker": "customer",
      "start_s": 56.6,
      "end_s": 57.5,
      "text_en": "No no, from which location?",
      "text_native": "नहीं नहीं, कौनसे लोकेशन से?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 31,
      "speaker": "agent",
      "start_s": 57.8,
      "end_s": 59.4,
      "text_en": "Mumbai head office. But it's okay, I look after pan-India.",
      "text_native": "मुंबई हेड ऑफिस। But ठीक है, मैं पैन इंडिया देखता हूं।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 32,
      "speaker": "customer",
      "start_s": 59.4,
      "end_s": 60.1,
      "text_en": "Oh, are you from Mumbai?",
      "text_native": "अच्छा, मुंबई से है क्या?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 33,
      "speaker": "agent",
      "start_s": 60.6,
      "end_s": 64.5,
      "text_en": "Yes sir. So, for the grade you mentioned, you have specifically selected SAIL. So is there a requirement for SAIL?",
      "text_native": "हां सर। तो इसका आपने जो ग्रेड बताया है, इसमें स्पेसिफिकली आपने SAIL सिलेक्ट किया है। तो ऐसा कुछ है SAIL चाहिए?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 34,
      "speaker": "customer",
      "start_s": 64.5,
      "end_s": 66.2,
      "text_en": "No, nothing like that. SAIL, anything will do.",
      "text_native": "नहीं, वैसा कुछ नहीं है। SAIL, कोई भी चलेगा।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 35,
      "speaker": "agent",
      "start_s": 66.5,
      "end_s": 68.1,
      "text_en": "Okay sir, anything will do for you, right? JSW etc., whatever is there.",
      "text_native": "अच्छा सर, कोई भी चलेगा ना आपको? JSW वगेरा जो भी है।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 36,
      "speaker": "customer",
      "start_s": 68.1,
      "end_s": 69.2,
      "text_en": "Yes yes, JSW will also do.",
      "text_native": "जी जी, JSW भी चलेगा।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 37,
      "speaker": "agent",
      "start_s": 69.5,
      "end_s": 71.5,
      "text_en": "8mm, 1250, 4800, 30... 31 tons.",
      "text_native": "8mm, 1250, 4800, 30... 31 tons."
    },
    {
      "ucid": "21112178841966281",
      "idx": 38,
      "speaker": "customer",
      "start_s": 71.5,
      "end_s": 72.9,
      "text_en": "Length should be 4800.",
      "text_native": "Length should be 4800."
    },
    {
      "ucid": "21112178841966281",
      "idx": 39,
      "speaker": "agent",
      "start_s": 73.3,
      "end_s": 75.4,
      "text_en": "4800. Sir, our payment terms are 100% advance. Will that work?",
      "text_native": "4800. पेमेंट टर्म्स सर हमारा 100% एडवांस रहता है। चलेगा?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 40,
      "speaker": "customer",
      "start_s": 75.4,
      "end_s": 76.9,
      "text_en": "Advance, advance, no problem.",
      "text_native": "एडवांस, एडवांस, no problem."
    },
    {
      "ucid": "21112178841966281",
      "idx": 41,
      "speaker": "agent",
      "start_s": 77.1,
      "end_s": 80.9,
      "text_en": "It will be done? Okay, then I will, sir, I will send you the quotation for this. Your mail ID is this, right, sales@tosemsteel.com?",
      "text_native": "हो जाएगा? तो चलिए मैं आपको ना, सर जी, इसका मैं आपको कोटेशन भेज दूंगा। आपका मेल आईडी यही है ना, sales@tosemsteel.com?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 42,
      "speaker": "customer",
      "start_s": 81.1,
      "end_s": 81.8,
      "text_en": "Yes, that's the one.",
      "text_native": "हां, वही है।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 43,
      "speaker": "agent",
      "start_s": 82.1,
      "end_s": 82.4,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 44,
      "speaker": "agent",
      "start_s": 82.8,
      "end_s": 86.6,
      "text_en": "Okay. And I'll also send you a 'hi' on WhatsApp from my official number. For now, I have called you from a system number. Okay?",
      "text_native": "Okay. और मैं आपको WhatsApp पे मेरे ऑफिशियल नंबर से भी हाय लिख के भेजता हूं। फिलहाल आपको सिस्टम के नंबर से फोन किया है मैंने। Okay?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 45,
      "speaker": "customer",
      "start_s": 86.6,
      "end_s": 87.4,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 46,
      "speaker": "agent",
      "start_s": 87.6,
      "end_s": 92.8,
      "text_en": "So give me some time. The lunch break will start at 1 PM now. I will take the inquiry around 2 PM and send you the quotation by 2:30. Okay?",
      "text_native": "तो थोड़ा टाइम दीजिए मुझे। अभी तो एक बजे लंच ब्रेक स्टार्ट हो जाएगा। मैं आपको एक दो बजे के आस पास इंक्वायरी लेके, ढाई तक आपको कोटेशन भेज दूंगा मैं। Okay?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 47,
      "speaker": "customer",
      "start_s": 92.8,
      "end_s": 93.7,
      "text_en": "Okay, okay, that's it.",
      "text_native": "ठीक है, ठीक है, बस।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 48,
      "speaker": "customer",
      "start_s": 94.0,
      "end_s": 95.9,
      "text_en": "And send the rate accordingly, as for advance payment.",
      "text_native": "और उसी हिसाब से ही रेट भेजना, एडवांस के जैसा ही।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 49,
      "speaker": "agent",
      "start_s": 96.0,
      "end_s": 103.8,
      "text_en": "101... 101%. Sir, our rates are quite competitive. And this is a standard grade. We have this available in coil form. It will take me, say, one day for immediate cutting of the coil and two days for dispatch. Roughly, delivery will be in three to five days.",
      "text_native": "101... 101%. सर, हमारे रेट्स काफी कंपीटिटिव है। और ये तो स्टैंडर्ड ग्रेड है। ये हमारे पास कॉइल फॉर्म में अवेलेबल रहता है। कॉइल को तुरंत कटिंग करने में मुझे पकड़ के चलो एक दिन और दो दिन डिस्पैच। मोटा मोटा थ्री टू फाइव डेज में डिलीवरी हो जाएगी।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 50,
      "speaker": "customer",
      "start_s": 103.8,
      "end_s": 104.9,
      "text_en": "Where will the dispatch be from?",
      "text_native": "डिस्पैच कहां से होगा आपका?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 51,
      "speaker": "agent",
      "start_s": 105.3,
      "end_s": 108.2,
      "text_en": "Let me check the feasibility once. From where we can get it done for Ernakulam. Okay?",
      "text_native": "एक बार मैं फिजिबिलिटी चेक कर लेता हूं। ये अर्नाकुलम के लिए अभी कहां से हम करवा सकते हैं। Okay?"
    },
    {
      "ucid": "21112178841966281",
      "idx": 52,
      "speaker": "customer",
      "start_s": 108.2,
      "end_s": 108.9,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 53,
      "speaker": "agent",
      "start_s": 109.4,
      "end_s": 110.4,
      "text_en": "Okay sir. Okay, thank you.",
      "text_native": "ठीक है सर। चलो, थैंक यू।"
    },
    {
      "ucid": "21112178841966281",
      "idx": 54,
      "speaker": "customer",
      "start_s": 110.4,
      "end_s": 111.3,
      "text_en": "Okay, okay, thank you.",
      "text_native": "Okay, okay, thank you."
    },
    {
      "ucid": "21112178841966281",
      "idx": 55,
      "speaker": "agent",
      "start_s": 111.5,
      "end_s": 112.0,
      "text_en": "Yes, please.",
      "text_native": "Yes, please."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841966281",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes sir, your company was registered on our portal for the Kheda, Gujarat location. This was a follow-up call regarding a requirement of yours.",
      "comment": "The agent correctly identified this was a follow-up to a requirement created on the portal."
    },
    {
      "ucid": "21112178841966281",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "full",
      "earned": 3.0,
      "questions_hit": 5,
      "evidence": "in steel you have created a requirement for E250, 8mm, 1250, 4800, 31 tons approximately.",
      "comment": "Agent revalidated all 5 required fields: product/grade, dimensions, quantity, timeline, and delivery location (which was corrected during the call)."
    },
    {
      "ucid": "21112178841966281",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "What is your end application? What do you make?",
      "comment": "Agent successfully asked about end application, brand preference (via SAIL question), and payment terms, but missed monthly tonnage and JSW share."
    },
    {
      "ucid": "21112178841966281",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will take the inquiry around 2 PM and send you the quotation by 2:30. Okay?",
      "comment": "Agent confirmed stock availability and committed to a specific timeline for sending the quotation."
    },
    {
      "ucid": "21112178841966281",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, our rates are quite competitive. And this is a standard grade. We have this available in coil form.",
      "comment": "The agent did not re-pitch the entire portfolio and only reinforced relevant points like competitive rates and stock availability."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}