{ "ucid": "21112178841960121", "call_date": "2026-09-03", "start_time": "2026-09-03 12:43:21", "end_time": "2026-09-03 12:44:34", "duration_sec": 73, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA877493ffd4115930a4627131e2b22edb.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1095, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178841960121__DIA877493ffd4115930a4627131e2b22edb.mp3", "audio_bytes": 150552, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 50.184, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello? (हॅलो?)\n[4s] AGENT: Hello. (हॅलो।)\n[5s] CUSTOMER: Hello. (हॅलो।)\n[6s] AGENT: Hello. (हॅलो।)\n[7s] CUSTOMER: Hello. (हॅलो।)\n[8s] AGENT: Uh sir, can you hear me? (अह सर, आवाज़ आ रही है?)\n[9s] CUSTOMER: Yes, yes. Who is this? (हाँ, हाँ जी। कौन?)\n[10s] AGENT: Yes, this is Kartik calling from JSW One. (हाँ जी, कार्तिक बात कर रहा था JSW One से।)\n[12s] CUSTOMER: From where, sir? (कहाँ से सर?)\n[13s] AGENT: From JSW One, sir. (JSW One से सर।)\n[14s] CUSTOMER: Yes sir, tell me. (जी सर, बताइए।)\n[15s] AGENT: Yes, uh you had registered one A S Hi-Tech on our platform. (हाँ जी, अह ये आपने ए एस हाई-टेक एक रजिस्टर किया था हमारे प्लेटफार्म पे।)\n[17s] CUSTOMER: Yes. (जी।)\n[18s] AGENT: So, do you have a requirement for steel in this? (तो इसमें स्टील का रिक्वायरमेंट होता है आपको?)\n[20s] CUSTOMER: What? (क्या?)\n[20s] AGENT: HR etc... I was asking, do you buy steel for this? HR, CR, GI etc? (एच आर वगेरा... मैंने कहा स्टील खरीदते हो आप इसमें? एच आर, सी आर, जी आई वगेरा?)\n[22s] CUSTOMER: No sir, there is no requirement. (नो सर, रिक्वायरमेंट नहीं है।)\n[24s] AGENT: Not right now, but does it happen in the business? TMT or anything related to steel? (अभी नहीं है बट ऐज़ इन बिज़नेस में होता है? टी एम टी या कुछ भी स्टील से रिलेटेड?)\n[27s] CUSTOMER: No. (नहीं।)\n[28s] CUSTOMER: No, it doesn't happen. (नहीं, नहीं होता।)\n[28s] AGENT: Okay, so that's not your segment at all. (अच्छा सेगमेंट ही नहीं है आपका।)\n[30s] CUSTOMER: Thank you. (थैंक यू।)\n[31s] AGENT: Okay sir. (ओके सर।)\n[31s] AGENT: Okay, thank you. (ओके, थैंक यू।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 24, "connected": 1, "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "24 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer states they don't use your product at all, try asking what their business does to confirm the lead is invalid before closing the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called to follow up on a new platform registration for 'A S Hi-Tech'. The agent asked if they procure steel, but the customer stated they have no requirement for steel in their business at all. The call was then concluded as the lead was not a fit.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, this is Kartik calling from JSW One. ... you had registered one A S Hi-Tech on our platform.\", \"comment\": \"Agent gave a standard, non-aggressive opener and provided context by referencing the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only verified the company name; no questions were asked about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer denied any need for steel, preventing any discovery questions from being asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the stage where platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Not right now, but does it happen in the business? TMT or anything related to steel? ... No.\", \"comment\": \"The customer confirmed no current or future requirement, and no specific callback date was set.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir. Okay, thank you.\", \"comment\": \"The call ended without achieving any of the required outcomes (quote, specific callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer states they don't use your product at all, try asking what their business does to confirm the lead is invalid before closing the call.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to follow up on a new platform registration for 'A S Hi-Tech'. The agent asked if they procure steel, but the customer stated they have no requirement for steel in their business at all. The call was then concluded as the lead was not a fit.\"}", "error": null, "latency_ms": 30704, "input_tokens": 3210, "output_tokens": 729, "created_at": "2026-09-25 11:41:45", "sentiment": "negative", "sentiment_score": -0.156, "sentiment_confidence": "high", "pos": 4, "neg": 8, "lex_hits": 5, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.694, "agent_talk_sec": 15.0, "customer_talk_sec": 6.6, "dead_air_sec": 51.4, "longest_monologue_sec": 2.6, "agent_wpm": 348.0, "interruptions": 0, "agent_turns": 12, "customer_turns": 12, "discovery_qs": 6, "words_agent": 87, "words_customer": 30, "monologue_heavy": 0, "turns": [ { "ucid": "21112178841960121", "idx": 0, "speaker": "customer", "start_s": 2.28, "end_s": 2.8, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178841960121", "idx": 1, "speaker": "agent", "start_s": 4.0, "end_s": 4.44, "text_en": "Hello.", "text_native": "हॅलो।" }, { "ucid": "21112178841960121", "idx": 2, "speaker": "customer", "start_s": 4.68, "end_s": 5.1, "text_en": "Hello.", "text_native": "हॅलो।" }, { "ucid": "21112178841960121", "idx": 3, "speaker": "agent", "start_s": 5.7, "end_s": 6.08, "text_en": "Hello.", "text_native": "हॅलो।" }, { "ucid": "21112178841960121", "idx": 4, "speaker": "customer", "start_s": 6.7, "end_s": 7.08, "text_en": "Hello.", "text_native": "हॅलो।" }, { "ucid": "21112178841960121", "idx": 5, "speaker": "agent", "start_s": 7.6, "end_s": 8.6, "text_en": "Uh sir, can you hear me?", "text_native": "अह सर, आवाज़ आ रही है?" }, { "ucid": "21112178841960121", "idx": 6, "speaker": "customer", "start_s": 8.8, "end_s": 9.6, "text_en": "Yes, yes. Who is this?", "text_native": "हाँ, हाँ जी। कौन?" }, { "ucid": "21112178841960121", "idx": 7, "speaker": "agent", "start_s": 9.8, "end_s": 11.5, "text_en": "Yes, this is Kartik calling from JSW One.", "text_native": "हाँ जी, कार्तिक बात कर रहा था JSW One से।" }, { "ucid": "21112178841960121", "idx": 8, "speaker": "customer", "start_s": 11.8, "end_s": 12.4, "text_en": "From where, sir?", "text_native": "कहाँ से सर?" }, { "ucid": "21112178841960121", "idx": 9, "speaker": "agent", "start_s": 12.6, "end_s": 13.4, "text_en": "From JSW One, sir.", "text_native": "JSW One से सर।" }, { "ucid": "21112178841960121", "idx": 10, "speaker": "customer", "start_s": 13.8, "end_s": 14.4, "text_en": "Yes sir, tell me.", "text_native": "जी सर, बताइए।" }, { "ucid": "21112178841960121", "idx": 11, "speaker": "agent", "start_s": 14.6, "end_s": 17.2, "text_en": "Yes, uh you had registered one A S Hi-Tech on our platform.", "text_native": "हाँ जी, अह ये आपने ए एस हाई-टेक एक रजिस्टर किया था हमारे प्लेटफार्म पे।" }, { "ucid": "21112178841960121", "idx": 12, "speaker": "customer", "start_s": 17.4, "end_s": 17.7, "text_en": "Yes.", "text_native": "जी।" }, { "ucid": "21112178841960121", "idx": 13, "speaker": "agent", "start_s": 17.7, "end_s": 19.2, "text_en": "So, do you have a requirement for steel in this?", "text_native": "तो इसमें स्टील का रिक्वायरमेंट होता है आपको?" }, { "ucid": "21112178841960121", "idx": 14, "speaker": "customer", "start_s": 19.5, "end_s": 19.8, "text_en": "What?", "text_native": "क्या?" }, { "ucid": "21112178841960121", "idx": 15, "speaker": "agent", "start_s": 20.0, "end_s": 22.2, "text_en": "HR etc... I was asking, do you buy steel for this? HR, CR, GI etc?", "text_native": "एच आर वगेरा... मैंने कहा स्टील खरीदते हो आप इसमें? एच आर, सी आर, जी आई वगेरा?" }, { "ucid": "21112178841960121", "idx": 16, "speaker": "customer", "start_s": 22.4, "end_s": 23.8, "text_en": "No sir, there is no requirement.", "text_native": "नो सर, रिक्वायरमेंट नहीं है।" }, { "ucid": "21112178841960121", "idx": 17, "speaker": "agent", "start_s": 24.4, "end_s": 26.8, "text_en": "Not right now, but does it happen in the business? TMT or anything related to steel?", "text_native": "अभी नहीं है बट ऐज़ इन बिज़नेस में होता है? टी एम टी या कुछ भी स्टील से रिलेटेड?" }, { "ucid": "21112178841960121", "idx": 18, "speaker": "customer", "start_s": 26.9, "end_s": 27.2, "text_en": "No.", "text_native": "नहीं।" }, { "ucid": "21112178841960121", "idx": 19, "speaker": "customer", "start_s": 27.6, "end_s": 28.2, "text_en": "No, it doesn't happen.", "text_native": "नहीं, नहीं होता।" }, { "ucid": "21112178841960121", "idx": 20, "speaker": "agent", "start_s": 28.4, "end_s": 29.4, "text_en": "Okay, so that's not your segment at all.", "text_native": "अच्छा सेगमेंट ही नहीं है आपका।" }, { "ucid": "21112178841960121", "idx": 21, "speaker": "customer", "start_s": 30.2, "end_s": 30.6, "text_en": "Thank you.", "text_native": "थैंक यू।" }, { "ucid": "21112178841960121", "idx": 22, "speaker": "agent", "start_s": 30.6, "end_s": 31.0, "text_en": "Okay sir.", "text_native": "ओके सर।" }, { "ucid": "21112178841960121", "idx": 23, "speaker": "agent", "start_s": 31.4, "end_s": 32.0, "text_en": "Okay, thank you.", "text_native": "ओके, थैंक यू।" } ], "steps": [ { "ucid": "21112178841960121", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Yes, this is Kartik calling from JSW One. ... you had registered one A S Hi-Tech on our platform.", "comment": "Agent gave a standard, non-aggressive opener and provided context by referencing the customer's registration." }, { "ucid": "21112178841960121", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Agent only verified the company name; no questions were asked about procurement city, decision-making role, or contact details." }, { "ucid": "21112178841960121", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The customer denied any need for steel, preventing any discovery questions from being asked." }, { "ucid": "21112178841960121", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call did not progress to the stage where platform education could be provided." }, { "ucid": "21112178841960121", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Not right now, but does it happen in the business? TMT or anything related to steel? ... No.", "comment": "The customer confirmed no current or future requirement, and no specific callback date was set." }, { "ucid": "21112178841960121", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay sir. Okay, thank you.", "comment": "The call ended without achieving any of the required outcomes (quote, specific callback, or walkthrough)." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [ "rejection" ] }